I have an exchange online plan for business email but can't get into the admin as my Micorsoft authenticator died with my phone. I reset the password on the email account but it wants authentication and it isn't offering an alternative. I can't get online pro support as I can't sign in and everything I tried so far on calling 0344800240 tells be to book in a ticked which I can't do without signing in! Is my best hope to get into online chat on my personal ms account and try and get a human that way?
On login, when it asks for the authenticator, there should be an option for "I don't have access to my Microsoft app". Assuming you set your account up correctly, this should let you use an alternative email address or authentication method. Failing that, online chat is your friend.
Well I managed it. Called the sales support line and managed to get them to get me a call with technical support which then eventually Data Integrity called back and reset the authenticator! Which took a couple of day but they did warn me. Microsoft support are always great when you get onto them.
