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highspeedpc · 3rd Mar 2006, 16:09

Geoff was kind enough to invite me to respond to his review. I should probably start a new thread with this, but copied below is my initial response and I've posted it here for your amusement. There's lots of good suggestions and design ideas here and I'm grateful for the discussion. My comments below are lengthy but just scratch the surface of what can be said so I'll try to respond to any questions you guys have as time allows.

Thanks! Scott @ highspeedpc.com

******
"Let me begin by stating that we stand by our product 100% and if any customer has issue with it, whether purchased directly though us or through a reseller, we won't stop until the problem is solved and the customer is happy. If there is anyone reading this that has purchased a Tech Station with a missing part or other problem (including assembly problems!) email support[at]highspeedpc.com right away.

Reading this review was disheartening to say the least, none of the previous reviews had problems like this. Graeme at www.kustompcs.co.uk is a great guy and I apologize to him for any inconvenience brought about from this.

To address the issue of missing parts and build quality. Our quality assurance has been stepped up and our current inventory is error free. The Tech Stations are built and packed by hand so occasionally human error comes in to the equation, each unit is essentially custom built. But our customer service is outstanding (read our ResellerRatings.com entries!) and we deal with problems and questions promptly. There's no doubt that the units reviewed here had a problem but this is the exception and not the rule.

A quick comment on pricing. The retail cost in the UK is hampered mainly by shipping expenses, these are heavy buggers. The US market is different since freight is not a problem. In general, the materials used in the Tech Stations are NOT cheap (neither is labor), and the prices of petroleum based materials (99% of the parts used) continue to rise. Despite this, and despite the fact that we have made many improvements and added new features (based on user/reviewer feedback), we have not increased our prices since the Tech Station's beginning almost two years ago. We do offer lower cost options and are considering switching materials to lighter, cheaper, less indestructive parts such as fiberboard. Remember also the Tech Station is made to last a lifetime and not just one system build. And Geoff, we buy all the parts in bulk and not at a hardware store.

I can't defend the design and functionality because it is what it is... either you get it or you don't. Don't fault the product for poor end user assembly, the instructions provide clear direction on how to get a proper fit. We do offer pre-assembled versions and unlimited support for those who need the help.

I understand that the Tech Station is not for everyone, it is a niche product and has it's place. Just like bit-tech readers we build and mod our PC's and the Tech Station was created to make this process a little more safe, secure and convenient. It's a work-in-progress and we rely on feedback to help make it better. Over the last year or so we've gotten lots of emails with suggestions for improvements and alternate designs. All the ideas that come in are saved and carefully considered and many of them have been put into action, such as taller vertical supports for easier access and extra drive rails (see our Accessories section).

We feel the current version 2.0 is very functional, but we're just getting started! Stay tuned for more changes and accessories in the future which include: a slide out mobo tray, revised non-slip top surface, removable top bench, mATX support, dust cover, Plexiglas side panels, separate RAID storage and a completely new line of benches. Remember we're a small but growing company doing mass production/wholesale/retail sales and even a minor change takes time. Of course we can make a variety of custom designs to meet specific design requirements.

The Tech Station project (patent pending) is taken very seriously and we have a lot invested in it. My personal goal is to give customers the best product and best support possible. Before you jump to conclusions inform yourself with facts and opinions from more than just one source. Constructive feedback is always welcomed.

Thank you for the consideration,

Scott A Brown
Managing Director
HighSpeed PC, LLC est. 1999
http://highspeedpc.com

3rd Mar 2006, 16:09	#29
highspeedpc What's a Dremel? Join Date: Mar 2006 Location: Ohio, USA Posts: 1	HighSpeed PC Tech Station Geoff was kind enough to invite me to respond to his review. I should probably start a new thread with this, but copied below is my initial response and I've posted it here for your amusement. There's lots of good suggestions and design ideas here and I'm grateful for the discussion. My comments below are lengthy but just scratch the surface of what can be said so I'll try to respond to any questions you guys have as time allows. Thanks! Scott @ highspeedpc.com ****** "Let me begin by stating that we stand by our product 100% and if any customer has issue with it, whether purchased directly though us or through a reseller, we won't stop until the problem is solved and the customer is happy. If there is anyone reading this that has purchased a Tech Station with a missing part or other problem (including assembly problems!) email support[at]highspeedpc.com right away. Reading this review was disheartening to say the least, none of the previous reviews had problems like this. Graeme at www.kustompcs.co.uk is a great guy and I apologize to him for any inconvenience brought about from this. To address the issue of missing parts and build quality. Our quality assurance has been stepped up and our current inventory is error free. The Tech Stations are built and packed by hand so occasionally human error comes in to the equation, each unit is essentially custom built. But our customer service is outstanding (read our ResellerRatings.com entries!) and we deal with problems and questions promptly. There's no doubt that the units reviewed here had a problem but this is the exception and not the rule. A quick comment on pricing. The retail cost in the UK is hampered mainly by shipping expenses, these are heavy buggers. The US market is different since freight is not a problem. In general, the materials used in the Tech Stations are NOT cheap (neither is labor), and the prices of petroleum based materials (99% of the parts used) continue to rise. Despite this, and despite the fact that we have made many improvements and added new features (based on user/reviewer feedback), we have not increased our prices since the Tech Station's beginning almost two years ago. We do offer lower cost options and are considering switching materials to lighter, cheaper, less indestructive parts such as fiberboard. Remember also the Tech Station is made to last a lifetime and not just one system build. And Geoff, we buy all the parts in bulk and not at a hardware store. I can't defend the design and functionality because it is what it is... either you get it or you don't. Don't fault the product for poor end user assembly, the instructions provide clear direction on how to get a proper fit. We do offer pre-assembled versions and unlimited support for those who need the help. I understand that the Tech Station is not for everyone, it is a niche product and has it's place. Just like bit-tech readers we build and mod our PC's and the Tech Station was created to make this process a little more safe, secure and convenient. It's a work-in-progress and we rely on feedback to help make it better. Over the last year or so we've gotten lots of emails with suggestions for improvements and alternate designs. All the ideas that come in are saved and carefully considered and many of them have been put into action, such as taller vertical supports for easier access and extra drive rails (see our Accessories section). We feel the current version 2.0 is very functional, but we're just getting started! Stay tuned for more changes and accessories in the future which include: a slide out mobo tray, revised non-slip top surface, removable top bench, mATX support, dust cover, Plexiglas side panels, separate RAID storage and a completely new line of benches. Remember we're a small but growing company doing mass production/wholesale/retail sales and even a minor change takes time. Of course we can make a variety of custom designs to meet specific design requirements. The Tech Station project (patent pending) is taken very seriously and we have a lot invested in it. My personal goal is to give customers the best product and best support possible. Before you jump to conclusions inform yourself with facts and opinions from more than just one source. Constructive feedback is always welcomed. Thank you for the consideration, Scott A Brown Managing Director HighSpeed PC, LLC est. 1999 http://highspeedpc.com