Specialist refuses to repair 360s - bit-tech.net Forums

CardJoe · 29th Jun 2007, 12:27

A specialist repair shop has refused to continue taking Xbox 360s in to service due to rate of failure.

http://www.bit-tech.net/news/2007/06..._repair_360s/1

tuteja1986 · 29th Jun 2007, 12:35

They really should have get gotten someone specialized in cooling tech to design a good cooling system for 360 and. I think overheating is all cause by ATI GPU as it would be sucking so much power and producing too much heat or it could be IBM processor but i doubt that would be the issue. Anyways if Microsoft just spent $20 extra on a much better cooling system for 360 none of this would be happening. Sony let Asus do their case cooling design and it has saved them craploads since Asus put in some top quality Heatsink and a 160mm Quite fan which saves sony money in return because they get no where as near RMA as Microsoft does with 360. Also i do wonder that black ring could be caused by software related issue. I wish every xbox 360 had an HDD and all the 360 had 120mm fan with a heavy duty heat sink.

Mord · 29th Jun 2007, 12:54

Oh crap, I just ordered one from play, guess its going to be a gamble wether it'll work or not.

What is an acceptable failure rate for electronics like this anyway? 30% seems very steep

DXR_13KE · 29th Jun 2007, 13:00

this is simply stupid.... MS should get of their asses and start doing something.

The Stig · 29th Jun 2007, 13:08

It`s a shame so long after launch that the failure rate is still stupidly high, you would have thought that a seemingly professional company like microsoft would have nipped these problems in the bud a long time ago.

Looks like people should save thier money and buy a quaility system like the PS3 then.

CardJoe · 29th Jun 2007, 13:25

Quote:

Originally Posted by The Stig

Looks like people should save thier money and buy a quaility system like the PS3 then.

lol

ahem

Bursar · 29th Jun 2007, 13:29

My second console has just gone back, and whilst holding for a tech, I was told that turnaround is currently about 25 days. They hope to get it back to the normal level of service (15 days) by the end of July!

I think that basically means that even MS is swamped by the number of faulty consoles.

DougEdey · 29th Jun 2007, 14:07

It's not an overheating issue, it's just some crappy solder that microsoft continue to use.

Bindibadgi · 29th Jun 2007, 14:11

Quote:

Originally Posted by Mord

Oh crap, I just ordered one from play, guess its going to be a gamble wether it'll work or not.

What is an acceptable failure rate for electronics like this anyway? 30% seems very steep

Incredibly, but the newer ones are meant to be a lot better. Mines an Nov 05 and still going though

Amon · 29th Jun 2007, 14:58

This has me thinking about water cooling an Xbox 360 (if evidence concludes that heat is the absolute cause for failure). If I remember correctly, Microsoft was in a huge rush to ship for the holiday season, so that is why they may have taken shortcuts in the design and manufacturing. If that is true, then why haven't they rectified the issue earlier? There seems to be some ignorance at play here, methinks.

Jodiuh · 29th Jun 2007, 15:00

PS3 is quiet, right? Does it get hot too? It's just...no Forza...or GoW on PS3. It's kinda like when PS2 came out before Xbox.

Goty · 29th Jun 2007, 18:04

Quote:

Originally Posted by CardJoe

lol

ahem

What's up with that? You don't hear about any issues with the PS3 now, do you?

I've had my PS3 for a good long time now and never had an issue with it even though the ambient temp in the room it's in regularly reaches almost 80 degrees Fahrenheit (I also run F@H on constantly while not playing, mind you, so this is pretty much full load 24/7). It's completely silent while playing DVDs or Blu-Ray discs and only becomes audible when folding.

Neat69 · 29th Jun 2007, 19:52

Is everyone forgetting what happened with the PS2?? On launch we had buckets of PSU failures and disc scratching issues.
Then As soon as it was out of waranty we started seeing massive numbers of failures, mainly due to the DVD drives packing in. I remember regually having more faulty units out back than new ones.

As long as Microsoft fix the problem than it will be ok, if they don't then there will be problems.

Wait till the PS3 has been out for a year to 18 month and we shall see what happens, Sony dont excatly have a stella record when it comes to reliabilty.

I think a lot of console failure is down to the end user anyway, I'm still on my PS2 that I've had from launch and its had enormas amounts of use. Same with my xbox and xbox 360.

DXR_13KE · 29th Jun 2007, 19:56

the cooling solution on the PS3 is far superior..... i remember when they first opened one i was amazed by the size of the cooler.

devdevil85 · 29th Jun 2007, 20:54

OMG, I wish I had taken a picture of this. It was something you'd see posted as a picture for this post. So me and my cousin went to BestBuy and we were walking towards the back of the store for the car audio section and on the way there we passed by the Games Dept that had all 3 demos for the PS3, Xbox and the Wii up and running with people at both the PS3 and Wii stations, but yet nobody was at the 360's. So I thought, wth, let's take a look at what they have on the 360. We walk up and on the big 50 inch screen I see "Technical Error, Please Contact Microsoft Technical Support" and when I look down I see a partial red ring that showing up on the front of the 360. How could a company sell a product where the DEMO console is already showing the red ring? This is something Microsoft better take seriously. My friend's brother's 360 died 14 days after the warranty and now he has to shell out ANOTHER $299 for another one. That is NOT acceptable to me and it should not be to anyone else. Of all that we've heard today, it's only going to get worse unless M$ tackles this ASAP....

completemadness · 30th Jun 2007, 03:56

Quote:

Originally Posted by DougEdey

It's not an overheating issue, it's just some crappy solder that microsoft continue to use.

i thought it was the fact microsoft's designers were too shortsighted to realise that not all consoles would be vented perfectly

and instead of bolting the heat sink to the motherboard (like more companies with 2 brain cells do), they decided to glue it on with the heat paste that will melt if the temperature is too high, which it gets to if its not vented perfectly

profingersk8er · 30th Jun 2007, 13:11

Microsoft now receiving 2,500 broken 360s per day in UK alone?

DXR_13KE · 30th Jun 2007, 16:22

those are insane numbers.......

serial_ · 30th Jun 2007, 18:23

It's **** like this that made me drop console gaming altogether.

DougEdey · 30th Jun 2007, 18:46

Quote:

Originally Posted by serial_

It's **** like this that made me drop console gaming altogether.

Eh? This is the first time anything like this has happened on such a large scale.

29th Jun 2007, 12:27	#1
CardJoe Player Character bit-tech Staff Join Date: Apr 2007 Posts: 7,940	Specialist refuses to repair 360s A specialist repair shop has refused to continue taking Xbox 360s in to service due to rate of failure. http://www.bit-tech.net/news/2007/06..._repair_360s/1 __________________ this is joe's non-bit-tech blog

29th Jun 2007, 12:35	#2
tuteja1986 Minimodder Join Date: Sep 2005 Location: Sydney Posts: 48	They really should have get gotten someone specialized in cooling tech to design a good cooling system for 360 and. I think overheating is all cause by ATI GPU as it would be sucking so much power and producing too much heat or it could be IBM processor but i doubt that would be the issue. Anyways if Microsoft just spent $20 extra on a much better cooling system for 360 none of this would be happening. Sony let Asus do their case cooling design and it has saved them craploads since Asus put in some top quality Heatsink and a 160mm Quite fan which saves sony money in return because they get no where as near RMA as Microsoft does with 360. Also i do wonder that black ring could be caused by software related issue. I wish every xbox 360 had an HDD and all the 360 had 120mm fan with a heavy duty heat sink. Last edited by tuteja1986; 29th Jun 2007 at 12:41.

29th Jun 2007, 12:54	#3
Mord Supermodder Join Date: Mar 2004 Location: Yorkshire, England Posts: 424	Oh crap, I just ordered one from play, guess its going to be a gamble wether it'll work or not. What is an acceptable failure rate for electronics like this anyway? 30% seems very steep __________________ [Athlon XP 2500+] [1.5GB PC3200 Ram] [Geforce 6600GT Agp] [120GB Seagate HD] [Audigy 2 Sound]

29th Jun 2007, 13:00	#4
DXR_13KE Madeira's banana is the best!!! Join Date: Sep 2005 Location: Madeira ; Portugal Posts: 6,461	this is simply stupid.... MS should get of their asses and start doing something. __________________ *Renegade X - 0.40 Release!* <---- CLICK!

29th Jun 2007, 13:29	#7
Bursar Hypermodder Join Date: May 2001 Posts: 700	My second console has just gone back, and whilst holding for a tech, I was told that turnaround is currently about 25 days. They hope to get it back to the normal level of service (15 days) by the end of July! I think that basically means that even MS is swamped by the number of faulty consoles. __________________ www.philspcmods.com - a rough guide

29th Jun 2007, 13:08	#5
The Stig Multimodder Join Date: Mar 2007 Location: Wales Posts: 76	It`s a shame so long after launch that the failure rate is still stupidly high, you would have thought that a seemingly professional company like microsoft would have nipped these problems in the bud a long time ago. Looks like people should save thier money and buy a quaility system like the PS3 then.

29th Jun 2007, 14:07	#8
DougEdey I pwn all your storage Join Date: Jul 2005 Location: Southampton Posts: 13,933	It's not an overheating issue, it's just some crappy solder that microsoft continue to use. __________________ Burnout: Paradise Stats!XBL: DougEdey Bindi PSN ID: DougEdey Twitter

29th Jun 2007, 14:58	#10
Amon inch-perfect Join Date: Jun 2007 Location: cannoning into the reds, Toronto, Canada Posts: 2,456	This has me thinking about water cooling an Xbox 360 (if evidence concludes that heat is the absolute cause for failure). If I remember correctly, Microsoft was in a huge rush to ship for the holiday season, so that is why they may have taken shortcuts in the design and manufacturing. If that is true, then why haven't they rectified the issue earlier? There seems to be some ignorance at play here, methinks. __________________ Defunct Socket 939 San Diego 4000+::2GB PC3200::Radeon 9600 SE 128MB::200GB HDD::24" Dell 2407WFP-HC::WinXP x64/x86 dual boot Dell Vostro 1500 laptop::Socket P Merom T7100::2GB PC5400::Go 8600m GT 256MB::660GB HDD::15.4" WXGA+, 24" Dell 2407WFP-HC::WinXP::Fanatec 911 Wheel+Pedals

29th Jun 2007, 15:00	#11
Jodiuh Multimodder Join Date: Mar 2006 Location: Tempe, AZ Posts: 77	PS3 is quiet, right? Does it get hot too? It's just...no Forza...or GoW on PS3. It's kinda like when PS2 came out before Xbox.

29th Jun 2007, 19:52	#13
Neat69 Modder Join Date: Jun 2007 Location: Berkshire, UK Posts: 60	Is everyone forgetting what happened with the PS2?? On launch we had buckets of PSU failures and disc scratching issues. Then As soon as it was out of waranty we started seeing massive numbers of failures, mainly due to the DVD drives packing in. I remember regually having more faulty units out back than new ones. As long as Microsoft fix the problem than it will be ok, if they don't then there will be problems. Wait till the PS3 has been out for a year to 18 month and we shall see what happens, Sony dont excatly have a stella record when it comes to reliabilty. I think a lot of console failure is down to the end user anyway, I'm still on my PS2 that I've had from launch and its had enormas amounts of use. Same with my xbox and xbox 360.

29th Jun 2007, 19:56	#14
DXR_13KE Madeira's banana is the best!!! Join Date: Sep 2005 Location: Madeira ; Portugal Posts: 6,461	the cooling solution on the PS3 is far superior..... i remember when they first opened one i was amazed by the size of the cooler. __________________ *Renegade X - 0.40 Release!* <---- CLICK!

29th Jun 2007, 20:54	#15
devdevil85 Hypermodder Join Date: Nov 2006 Location: US of A Posts: 884	OMG, I wish I had taken a picture of this. It was something you'd see posted as a picture for this post. So me and my cousin went to BestBuy and we were walking towards the back of the store for the car audio section and on the way there we passed by the Games Dept that had all 3 demos for the PS3, Xbox and the Wii up and running with people at both the PS3 and Wii stations, but yet nobody was at the 360's. So I thought, wth, let's take a look at what they have on the 360. We walk up and on the big 50 inch screen I see "Technical Error, Please Contact Microsoft Technical Support" and when I look down I see a partial red ring that showing up on the front of the 360. How could a company sell a product where the DEMO console is already showing the red ring? This is something Microsoft better take seriously. My friend's brother's 360 died 14 days after the warranty and now he has to shell out ANOTHER $299 for another one. That is NOT acceptable to me and it should not be to anyone else. Of all that we've heard today, it's only going to get worse unless M$ tackles this ASAP....

30th Jun 2007, 13:11	#17
profingersk8er What's a Dremel? Join Date: Feb 2004 Location: Irvine, CA Posts: 2	Microsoft now receiving 2,500 broken 360s per day in UK alone?

30th Jun 2007, 16:22	#18
DXR_13KE Madeira's banana is the best!!! Join Date: Sep 2005 Location: Madeira ; Portugal Posts: 6,461	those are insane numbers....... __________________ *Renegade X - 0.40 Release!* <---- CLICK!

30th Jun 2007, 18:23	#19
serial_ Multimodder Join Date: Oct 2005 Location: Raleigh, NC Posts: 194	It's **** like this that made me drop console gaming altogether. __________________ - Changing the world, one keystroke at a time. - ++Current Project: Tux Files v2.0++ -= Past project: The Tux Files =-