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MErchunter · 7th Mar 2010, 08:43

Hey guys,

Just today my WoW account was hacked via a trojan in my system, and the password was changed. What i really want to know is has anybody ever gone through the process of account recovery before, and could they give any advice?

Thanks a lot guys,

MErchunter

Pookeyhead · 7th Mar 2010, 09:16

1.Contact Blizzard, tell them you've been hacked. Give them the necessary security details to prove you are indeed you, and they'll reset your password.

2. Stop browsing warez and pr0n, and clicking on e-mail links at random

Darv · 7th Mar 2010, 09:18

Happened to my girlfriends account just the other day

First off get rid of the virus!! Then you need to do is reset your password from the WoW website. Then log into your account and ticket a gm to get it resolved. It may take a few days but you should get everything back in the end.

I'm afraid there's nothing else to do so just try and be patient while they fix it.

Oh and it might be worth investing in authenticator or there's and iphone and android app thats free.

Pookeyhead · 7th Mar 2010, 09:25

Darv makes a good point. If you get your account back and you still have the virus, then it will be hacked again in short order.

julianmartin · 7th Mar 2010, 09:52

pretty sure older need for speed games did. hot pursuit comes to mind.

feedayeen · 7th Mar 2010, 10:55

Have you recently started browsing WoW fansites? If you've registered for a forum, I am betting that you reused the same password/username.

MErchunter · 7th Mar 2010, 11:48

@Pookeyhead: I sent them a photocopy of my provisional driving license, im concerned because my dad is the credit car owner not myself, any idea what will happen?

@Darv: No worries, the first thing i did was get rid of that pesky virus

How long did it take to get the account back?

@Feedayeen: No forums here

Thanks for the advice guys. I've just gotta wait it out now, sent off the form for the Account password reset or whatever its called.

mrcizzo · 7th Mar 2010, 13:19

What's kind of funny is, when my account was keylogged, I didn't have to send them anything.

I just put in a GM ticket after I changed my password and I figured, he's got nothing to take from me now. After I put it in I reformatted my computer and changed the password from my friend's computer while I was doing that.

I got my gear back in about a week.

Zoon · 8th Mar 2010, 08:56

Get the blizzard authenticator token. Its not possible to hack those accounts as the fob uses a crytographic cypher to produce the digits on the screen.

Darv · 8th Mar 2010, 11:03

Quote:

Originally Posted by Zoon

Get the blizzard authenticator token. Its not possible to hack those accounts as the fob uses a crytographic cypher to produce the digits on the screen.

Unfortunately that's not the case. There's no doubt that they make your account more secure, but last week there was a virus going around that was able to get past them. http://www.worldofraids.com/topic/15...w-vulnerable/?

Sloth · 8th Mar 2010, 17:54

As far as the actual account recovery goes, good luck. Had some real horror stories from guild members about terrible experiences with GMs. Your worst case scenario is getting hacked, then being used for gold trafficking and being banned. Guildy of mine had that happen and ended up with no characters (used to have 3 80s). Blizzard offered him two of his 80s with 2500 gold each and some emblems (though none of his old gear), OR he would get nothing and they'd try to find his third character. Key word being try, if you so much as reply to the email offering this they revoke the deal granting two characters and attempt a full recovery with no guarantee that you will get anything more. Luckily he did get his third character, though none of them had gear. Just struck me as awful that they'd offer you money and items to just shut up and not make them work.

Bogomip · 9th Mar 2010, 05:55

Quote:

Originally Posted by Zoon

Get the blizzard authenticator token. Its not possible to hack those accounts as the fob uses a crytographic cypher to produce the digits on the screen.

It is, its just harder.

But yeah, get an authenticator. Blizzard is going to maker them mandatory with cataclysm anyway I will bet, they cant deal with the amount of hacking going on so they will need to do something.

Pookeyhead · 12th Mar 2010, 07:37

Quote:

Originally Posted by MErchunter

@Pookeyhead: I sent them a photocopy of my provisional driving license, im concerned because my dad is the credit car owner not myself, any idea what will happen?

When this happened to my wife she had to send nothing. She just complained about it, answered a couple of security questions, and they reset it within the hour.

I'm fairly certain there's nothing they can do to your dad's card, as the account and payment details pages on WoW Europe don't display your credit card details... obviously. The worst he can do is transfer payment over to another card... and let's be honest... if you're gonna do that, you'd just start your own account

Plus.. if it's a credit card, and not a debit card, you'll be covered by fraud insurance anyway.

rollo · 12th Mar 2010, 16:04

id guess the authentacator will be made mandataroy might even ship with the disk for cata.

contact blizzard tell them you have been hacked they ask for hte following

name on account
name on credit card ( if payment is like this ) last 4 digits of card also
secret question answer
cd key for wow tbc wrath

then they reset it for you

if your missing gold or items thats a gm ticket and another 3 weeks

takes little over 10mins to get account back though

laxaria · 14th Mar 2010, 14:50

Happened to my best friend just a few weeks ago ... he contacted the support and got his account back. His items were gone, but he got shitloads of gold to compensate for that.
He's using some additional security stuff now, where he gets a unique code/password sent to his phone or email (I'm not sure any more) and he has to enter that before being able to log in - and it's only valid a minute or so.
If you're interested in that stuff I can ask him for the details and post them for you.

Dave P · 19th Mar 2010, 16:12

Should point out that it may not be a keylogger, I found a scarily well reconstructed armoury site on a vvw instead of www that came up in ppc links.

the little pendrives you get from blizz would be the best solution though, even if they are a pain to use with a new code needed every login. Faster than getting you're account back every other month though lol.

7th Mar 2010, 08:43	#1
MErchunter What's a Dremel? Join Date: Jul 2009 Location: Hampshire, UK Posts: 17	WoW Hacked Account Advice Hey guys, Just today my WoW account was hacked via a trojan in my system, and the password was changed. What i really want to know is has anybody ever gone through the process of account recovery before, and could they give any advice? Thanks a lot guys, MErchunter

7th Mar 2010, 09:16	#2
Pookeyhead It's big, and it's clever. Join Date: Jan 2004 Location: Blackpool, UK. Cheesecake! Posts: 10,464	1.Contact Blizzard, tell them you've been hacked. Give them the necessary security details to prove you are indeed you, and they'll reset your password. 2. Stop browsing warez and pr0n, and clicking on e-mail links at random __________________ MAIN RIG \|Intel i7 3960X @ 4.7GHz ¦¦ Asus Rampage IV Extreme ¦¦ 16Gb Mushkin DDR3 2133 ¦¦ 512GB Samsung 830 SSD ¦¦ 4TB of HDD Storage ¦¦ 4GB EVGA GTX670 Superclocked SLI ¦¦ Corsair 650D ¦¦ Eizo ColorEdge CG303W & Dell 2007FP ¦¦ Logitech Z623 EARTH\| Celeron E3200 ¦¦ Gigabyte G31M-ES2L ¦¦ LSI SAS8704EM2 ¦¦ 3TB RAID5 ¦¦ Headless - VNC administered MOON \| Thecus N3200pro 3TB RAID5

7th Mar 2010, 09:25	#4
Pookeyhead It's big, and it's clever. Join Date: Jan 2004 Location: Blackpool, UK. Cheesecake! Posts: 10,464	Darv makes a good point. If you get your account back and you still have the virus, then it will be hacked again in short order. __________________ MAIN RIG \|Intel i7 3960X @ 4.7GHz ¦¦ Asus Rampage IV Extreme ¦¦ 16Gb Mushkin DDR3 2133 ¦¦ 512GB Samsung 830 SSD ¦¦ 4TB of HDD Storage ¦¦ 4GB EVGA GTX670 Superclocked SLI ¦¦ Corsair 650D ¦¦ Eizo ColorEdge CG303W & Dell 2007FP ¦¦ Logitech Z623 EARTH\| Celeron E3200 ¦¦ Gigabyte G31M-ES2L ¦¦ LSI SAS8704EM2 ¦¦ 3TB RAID5 ¦¦ Headless - VNC administered MOON \| Thecus N3200pro 3TB RAID5

7th Mar 2010, 09:52	#5
julianmartin resident cyborg. Join Date: Jul 2004 Location: Surrey Posts: 2,553	pretty sure older need for speed games did. hot pursuit comes to mind. __________________ work Core i7 930\|\|Asus P6X58D-E\|\|12GB XMS3\|\|64GB M4\|\|570GTX\|\|Define R3

8th Mar 2010, 08:56	#9
Zoon Hunting Wabbits since the 80s Join Date: Mar 2001 Location: Somewhere near a dremel in Bristol Posts: 3,038	Get the blizzard authenticator token. Its not possible to hack those accounts as the fob uses a crytographic cypher to produce the digits on the screen. __________________ Datacentre architect and engineer extraordinaire. Maybe. Cheeky referal link for Plus.net - £6.49 introduction offer, free setup available, and they are well good. I use em and recommend to all my friends and family

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7th Mar 2010, 09:18	#3
Darv Bling!! Join Date: Aug 2002 Location: St Albans, UK Posts: 1,692	Happened to my girlfriends account just the other day First off get rid of the virus!! Then you need to do is reset your password from the WoW website. Then log into your account and ticket a gm to get it resolved. It may take a few days but you should get everything back in the end. I'm afraid there's nothing else to do so just try and be patient while they fix it. Oh and it might be worth investing in authenticator or there's and iphone and android app thats free.

7th Mar 2010, 10:55	#6
feedayeen Multimodder Join Date: Jun 2008 Posts: 204	Have you recently started browsing WoW fansites? If you've registered for a forum, I am betting that you reused the same password/username.

7th Mar 2010, 11:48	#7
MErchunter What's a Dremel? Join Date: Jul 2009 Location: Hampshire, UK Posts: 17	@Pookeyhead: I sent them a photocopy of my provisional driving license, im concerned because my dad is the credit car owner not myself, any idea what will happen? @Darv: No worries, the first thing i did was get rid of that pesky virus How long did it take to get the account back? @Feedayeen: No forums here Thanks for the advice guys. I've just gotta wait it out now, sent off the form for the Account password reset or whatever its called.

7th Mar 2010, 13:19	#8
mrcizzo What's a Dremel? Join Date: Mar 2010 Location: Orlando Posts: 5	What's kind of funny is, when my account was keylogged, I didn't have to send them anything. I just put in a GM ticket after I changed my password and I figured, he's got nothing to take from me now. After I put it in I reformatted my computer and changed the password from my friend's computer while I was doing that. I got my gear back in about a week.

8th Mar 2010, 17:54	#11
Sloth #yolo #swag Join Date: Nov 2006 Location: Washington, US Posts: 5,266	As far as the actual account recovery goes, good luck. Had some real horror stories from guild members about terrible experiences with GMs. Your worst case scenario is getting hacked, then being used for gold trafficking and being banned. Guildy of mine had that happen and ended up with no characters (used to have 3 80s). Blizzard offered him two of his 80s with 2500 gold each and some emblems (though none of his old gear), OR he would get nothing and they'd try to find his third character. Key word being try, if you so much as reply to the email offering this they revoke the deal granting two characters and attempt a full recovery with no guarantee that you will get anything more. Luckily he did get his third character, though none of them had gear. Just struck me as awful that they'd offer you money and items to just shut up and not make them work. __________________ Intel i5 2500k \| Gelid Tranquillo \| ASUS P8P67 \| G.Skill Ripjaws 8GB \| XFX 7970 Black Edition \| SeaSonic X650 \| Intel X25-M 160GB \| WD Caviar Black 1TB \| CoolerMaster HAF922 Dell U2412M \| 2x Samsung Syncmaster 931B \| Creative Soundblaster Arena \| Cyborg R.A.T. 7 \| WASD Keyboard v1 w/ MX Browns \| Leopold FC200RR/AB

12th Mar 2010, 16:04	#14
rollo I Mod, Therefore I Own Join Date: May 2008 Posts: 3,522	id guess the authentacator will be made mandataroy might even ship with the disk for cata. contact blizzard tell them you have been hacked they ask for hte following name on account name on credit card ( if payment is like this ) last 4 digits of card also secret question answer cd key for wow tbc wrath then they reset it for you if your missing gold or items thats a gm ticket and another 3 weeks takes little over 10mins to get account back though

14th Mar 2010, 14:50	#15
laxaria What's a Dremel? Join Date: Mar 2010 Posts: 4	Happened to my best friend just a few weeks ago ... he contacted the support and got his account back. His items were gone, but he got shitloads of gold to compensate for that. He's using some additional security stuff now, where he gets a unique code/password sent to his phone or email (I'm not sure any more) and he has to enter that before being able to log in - and it's only valid a minute or so. If you're interested in that stuff I can ask him for the details and post them for you.

19th Mar 2010, 16:12	#16
Dave P What's a Dremel? Join Date: Mar 2010 Posts: 3	Should point out that it may not be a keylogger, I found a scarily well reconstructed armoury site on a vvw instead of www that came up in ppc links. the little pendrives you get from blizz would be the best solution though, even if they are a pain to use with a new code needed every login. Faster than getting you're account back every other month though lol.