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Old 4th May 2012, 20:20   #1
Fingers66
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LN36011 - Incorrect product on website [SORTED]

Hi Scan,

Just thought I would point out that you are advertising LN36011 incorrectly on your website.

I bought the MSI HD 6850 OC (R6850-PM2D1GD5/OC) on Wednesday 03/05/12 as a birthday present for a friend as it is exactly what he has at the moment, is very happy due to the silent 9cm fan and is wanting to run two together in crossfire.

This is the picture you have on your website:



What arrived with him today was this:



This version has an 8cm (and inferior) fan and doesn't have the heatpipe cooling or plastic shroud, however the card underneath is the same. Your website product blurb describes it as the 9cm fan version:

Quote:
...The cooler on R6850 uses the new technology called "Pipe Touching", that means the heat pipes touch the GPU directly for better heat dissipation. R6850-PM2D1GD5 not only uses 9 cm PWM fan to provide 50% more airflow than 8 cm PWM fan; but also has dual heat pipes for raising the thermal performance.
According to my friend, there is a sticker on the box that says "8cm fan".

Can you please arrange for this incorrect product to be exchanged for the correct product without additional cost to myself?

He has not installed the card, just opened the box.

Regards,

Ian

Edit: I have also raised this with Customer Service via your website under OLQ1036556.
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Main: [Lian Li PC-A04][Asus P8Z77-M Pro][i5-2500K][8GB 1600MHz][Asus 6850 DirectCU][Corsair Force 3 120GB][Seasonic S12 430w]
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Last edited by Fingers66; 8th May 2012 at 12:42. Reason: All sorted
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Old 8th May 2012, 12:40   #2
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Just thought I would update this, Scan have RMA'd the card and are arranging for it to be collected (without charge) from my friends address and a refund issued to me. I guess that the 9cm model is not available.

Scan have updated the website image to show the correct card although the text description still describes the 9cm & heatpipe model.

So all good, thanks Scan, dealt with quickly and painlessly so far.
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Gaming: [Silverstone TJ08-E][Asus Maximus Gene V][i5-3570K][Corsair H55][8GB 1866MHz][Asus 7970 DCUII TOP][Samsung 840 Pro 256GB][Corsair HX650][Dell U2412M][Corsair K60]
Main: [Lian Li PC-A04][Asus P8Z77-M Pro][i5-2500K][8GB 1600MHz][Asus 6850 DirectCU][Corsair Force 3 120GB][Seasonic S12 430w]
Kids: [Silverstone SG05B][Asus P8H61-I][Pentium G840][4GB 1333MHz][Sapphire 5670][OCZ Vertex Plus R2 120GB][Dell E207WFP]
Projects: [Antec 300 improved] NAS 1:[Synology DS211j] NAS 2:[OpenMediaVault]
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