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Parge · 7th Jul 2012, 14:25

Hi there,

Purchased a set of two 4" UV Cold Cathodes about 2 months ago. However, one of them has died. No reason for the failure as far as I can tell from looking at it.

Do I RMA this through you, or do I take this up with the manufacturer?

Thanks guys

Parge

davidm · 7th Jul 2012, 15:20

The returns team can either be reached by phone or online: https://secure.scan.co.uk/aspnet/sup...px?QueryType=R

I would advise to give a quick call, as it may be quicker and simpler to deal with this way for you.

Please note - the lines close at 2pm on Saturday, and 5:30 weekdays.

glendronach · 9th Jul 2012, 22:34

Don't use the phone, it is an 0871 non-geographic number which Scan takes a cut of the charges.
When you buy something you have a contract with the supplier (Scan) not the manufacturer that the goods you have bought are good quality and reliable.
After 2 months the product is considered to have been faulty from the day you bought it so RMA it for a full refund or new replacement. Don't accept anything less.

davidm · 10th Jul 2012, 09:25

You can also use the OLQ service via the link I provided above, which is FREE to use... although telephone may be a quicker reply.

CrazyJoe · 10th Jul 2012, 09:33

Quote:

Originally Posted by glendronach

Don't use the phone, it is an 0871 non-geographic number which Scan takes a cut of the charges.

Not if you call them on 01204 474747.

7th Jul 2012, 14:25	#1
Parge Do you even mod, bro? Join Date: Jul 2010 Location: London, UK Posts: 6,950	Can I RMA this? Hi there, Purchased a set of two 4" UV Cold Cathodes about 2 months ago. However, one of them has died. No reason for the failure as far as I can tell from looking at it. Do I RMA this through you, or do I take this up with the manufacturer? Thanks guys Parge __________________ Deep Silence 1 - 2500K @4.5Ghz - Gigabyte UD7 - GTX 670 - 16GB 1866mhz Tactical Tracer - 240GB Vertex 3 - Xonar DX - U3011 Pump/MCP 355 - CPU/EK Supreme HF Nickel Plexi - GPU/EK Nickel Acetal Full Cover - Rads/2x EK 240 XTX - Fans/6x Gentle Typhoon 1850s - Controller/BigNG

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7th Jul 2012, 15:20	#2
davidm Multimodder Join Date: Jun 2007 Posts: 136	The returns team can either be reached by phone or online: https://secure.scan.co.uk/aspnet/sup...px?QueryType=R I would advise to give a quick call, as it may be quicker and simpler to deal with this way for you. Please note - the lines close at 2pm on Saturday, and 5:30 weekdays.

9th Jul 2012, 22:34	#3
glendronach Supermodder Join Date: May 2009 Posts: 326	Don't use the phone, it is an 0871 non-geographic number which Scan takes a cut of the charges. When you buy something you have a contract with the supplier (Scan) not the manufacturer that the goods you have bought are good quality and reliable. After 2 months the product is considered to have been faulty from the day you bought it so RMA it for a full refund or new replacement. Don't accept anything less.

10th Jul 2012, 09:25	#4
davidm Multimodder Join Date: Jun 2007 Posts: 136	You can also use the OLQ service via the link I provided above, which is FREE to use... although telephone may be a quicker reply.