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Kroy · 15th Jan 2013, 16:43

Hi,

I purchased a new Gigabyte 7970 OC from SCAN at the weekend. Took delivery today, but the item was not new. There was an RMA sticker on the box, the item had been opened and clearly used. I've been offered limited compensation (£10) if I take the RMA'd item. My concern is, if I do (and general consensus appears to be that I just return it), will I still have full guarantees as I would with a new item?

glendronach · 15th Jan 2013, 18:16

I wouldn't risk the hassle for a paltry £10 discount on a £300 card.
What if the original RMA was for an intermittent fault, one that shows up now and again under a particular set of circumstances, etc, etc.
Request a full refund (cost + shipping) and ask Scan to arrange a collection or pre-paid return postage slip and re-order when new cards are back in stock.

fdbh96 · 15th Jan 2013, 18:45

£10! Thats hardly anything for a refurb card. Id want at least £30, but honestly Id rather have the new card, much less hassle in the future.

sp4nky · 15th Jan 2013, 19:29

Whatever Scan offer, if it's short of a full refund, I would not accept it. They've sent 2nd hand goods whereas you've paid for new.

Kroy · 16th Jan 2013, 18:44

They are unwilling to offer a full guarantee on the item, so I'm returning it. Well played Scan. I'll not be ordering from you in the foreseeable future if this is how you deal with your "mistakes".

modd1uk · 20th Jan 2013, 21:26

Unable to offer a full guarantee ? But you bought a " new " product ?

CrazyJoe · 20th Jan 2013, 22:24

So you order a new card but they send a refurb, offer you a tenner and tell you you won't get a full guarantee?

They are literally crazy. I'm glad you sent it back, I wonder how many people they try that with and get away with it.

ChrisP · 21st Jan 2013, 08:33

Kroy

Apologies for this error, I can assure you this is not intentional, what's happened is the card has been mistakenly re-stocked rather than being allocated to B Grade stock.

A collection at our cost and full refund including carriage charges will of course be available for products sent, which have been through RMA.

The credit is based on the margin of the product and 1 of the options available.

If you can confirm your Invoice number so we can arrange this for you,

If there is an alternative card we have in stock we can confirm it is Grade A and offer a discount with free delivery.

Best Regards

Kroy · 24th Jan 2013, 17:03

The returned item has been received by SCAN, and I'm just waiting on my refund for now, which I trust has been issued, even if it's not showing up at my end yet.

Kroy · 29th Jan 2013, 08:23

Still waiting on the refund. Contacted customer support. Will wait and see.

haggisathome · 29th Jan 2013, 08:37

thats shocking , why are they dragging there heels ?

15th Jan 2013, 16:43	#1
Kroy Multimodder Join Date: Jul 2009 Location: Midlothian, Scotland Posts: 204	Bought a new gfx card, you sent RMA'd item. What's the guarantee status? Hi, I purchased a new Gigabyte 7970 OC from SCAN at the weekend. Took delivery today, but the item was not new. There was an RMA sticker on the box, the item had been opened and clearly used. I've been offered limited compensation (£10) if I take the RMA'd item. My concern is, if I do (and general consensus appears to be that I just return it), will I still have full guarantees as I would with a new item?

15th Jan 2013, 19:29	#4
sp4nky BF3: Aardfrith WoT: McGubbins Join Date: Jul 2009 Posts: 1,562	Whatever Scan offer, if it's short of a full refund, I would not accept it. They've sent 2nd hand goods whereas you've paid for new. __________________ World of Tanks Player name: McGubbins

21st Jan 2013, 08:33	#8
ChrisP Retail Sales Manager Join Date: Jun 2007 Posts: 913	Kroy Apologies for this error, I can assure you this is not intentional, what's happened is the card has been mistakenly re-stocked rather than being allocated to B Grade stock. A collection at our cost and full refund including carriage charges will of course be available for products sent, which have been through RMA. The credit is based on the margin of the product and 1 of the options available. If you can confirm your Invoice number so we can arrange this for you, If there is an alternative card we have in stock we can confirm it is Grade A and offer a discount with free delivery. Best Regards __________________ "A Customer is not simply an invoice but a welcome addition to the Scan family"

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15th Jan 2013, 18:16	#2
glendronach Supermodder Join Date: May 2009 Posts: 326	I wouldn't risk the hassle for a paltry £10 discount on a £300 card. What if the original RMA was for an intermittent fault, one that shows up now and again under a particular set of circumstances, etc, etc. Request a full refund (cost + shipping) and ask Scan to arrange a collection or pre-paid return postage slip and re-order when new cards are back in stock.

15th Jan 2013, 18:45	#3
fdbh96 I am a Dremel Join Date: May 2011 Posts: 1,705	£10! Thats hardly anything for a refurb card. Id want at least £30, but honestly Id rather have the new card, much less hassle in the future.

16th Jan 2013, 18:44	#5
Kroy Multimodder Join Date: Jul 2009 Location: Midlothian, Scotland Posts: 204	They are unwilling to offer a full guarantee on the item, so I'm returning it. Well played Scan. I'll not be ordering from you in the foreseeable future if this is how you deal with your "mistakes".

20th Jan 2013, 22:24	#7
CrazyJoe Ultramodder Join Date: Aug 2010 Location: Glasgow Posts: 1,046	So you order a new card but they send a refurb, offer you a tenner and tell you you won't get a full guarantee? They are literally crazy. I'm glad you sent it back, I wonder how many people they try that with and get away with it.

24th Jan 2013, 17:03	#9
Kroy Multimodder Join Date: Jul 2009 Location: Midlothian, Scotland Posts: 204	The returned item has been received by SCAN, and I'm just waiting on my refund for now, which I trust has been issued, even if it's not showing up at my end yet.

29th Jan 2013, 08:23	#10
Kroy Multimodder Join Date: Jul 2009 Location: Midlothian, Scotland Posts: 204	Still waiting on the refund. Contacted customer support. Will wait and see.

29th Jan 2013, 08:37	#11
haggisathome Supermodder Join Date: Oct 2003 Location: scotland Posts: 394	thats shocking , why are they dragging there heels ?