bit-tech.net

////\oo/\\\\ · 18th Jan 2013, 10:58

I'm just trying to activate the free carriage offer on my scan account, but it is saying that my bit-tech account cannot be found - it could be something to do with my unusual bit-tech username...

Can someone take a look?

ChrisP: Also sent you a PM on Jan 11th

Thanks

////\oo/\\\\ · 25th Jan 2013, 09:12

Any update on this?

////\oo/\\\\ · 31st Jan 2013, 09:21

Is anybody monitoring this Forum?

davidm · 31st Jan 2013, 11:50

Sorry for the delayed reply.

Please drop our Customer Services team a message here:
https://secure.scan.co.uk/aspnet/sup...px?QueryType=C - with your details - and we'll look into this for you.

////\oo/\\\\ · 21st Feb 2013, 22:18

Hi davidm

It's been over a week since I contacted Scan CS now on the link you provided, but still no response, or resolution to my issue...

////\oo/\\\\ · 26th Feb 2013, 15:52

Still no response from Scan Customer Service - sent a new query to the link provided today, hope to get a response to this one...

cookie! nom nom · 27th Feb 2013, 08:27

Quote:

Originally Posted by ////\oo/\\\\

Still no response from Scan Customer Service - sent a new query to the link provided today, hope to get a response to this one...

What steps have you taken?

////\oo/\\\\ · 27th Feb 2013, 08:47

put a query into the link provided by davidm - twice

////\oo/\\\\ · 28th Feb 2013, 11:14

oh yeah, and sent a PM to ChrisP on 11th Jan (never responded to)

Still no response from Scan Customer Service, and still no free shipping...

Teelzebub · 28th Feb 2013, 11:24

Phone them and put a rocket up their arse

Shirty · 28th Feb 2013, 12:11

Perhaps if you asked a mod to change your name to Spiderman the free carriage would work. But yeah, time to call them up and refer them to this thread, it's not great customer services to ignore this stuff, however you look at it. Even just a simple "it won't work with that username" would suffice.

ChrisP · 5th Mar 2013, 11:08

////\oo/\\\\

We have managed to associate your account manually, if you can confirm carriage is now free.

Best Regards

Fizzban · 19th Mar 2013, 11:44

Almost seems pointless the forum being here when Scan staff don't reply to threads or take days/ weeks to reply. Seems like the only way to get anywhere is to use the phone.

Don't get me wrong, I like Scan and have had good experience with them (I even recommend them to friends and family), but you guys really need to be more active in monitoring and replying to your customers here, or you will lose them. And even if you PM rather than reply in thread..the rest of us can't see those and it looks like people are being ignored. Not a good look imo.

Jake123456 · 19th Mar 2013, 15:37

Quote:

Originally Posted by Fizzban

Almost seems pointless the forum being here when Scan staff don't reply to threads or take days/ weeks to reply. Seems like the only way to get anywhere is to use the phone.

Don't get me wrong, I like Scan and have had good experience with them (I even recommend them to friends and family), but you guys really need to be more active in monitoring and replying to your customers here, or you will lose them. And even if you PM rather than reply in thread..the rest of us can't see those and it looks like people are being ignored. Not a good look imo.

It looks like Lizard is part of the Scan Community now :P

18th Jan 2013, 10:58	#1
////\oo/\\\\ Hypermodder $////\oo/\\\\'s Avatar$ Join Date: Oct 2003 Location: Glasgow, Scotland Posts: 649 $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$	Unable to Activate Free Carriage I'm just trying to activate the free carriage offer on my scan account, but it is saying that my bit-tech account cannot be found - it could be something to do with my unusual bit-tech username... Can someone take a look? ChrisP: Also sent you a PM on Jan 11th Thanks __________________ Squigg
$////\oo/\\\\ is offline$

25th Jan 2013, 09:12	#2
////\oo/\\\\ Hypermodder $////\oo/\\\\'s Avatar$ Join Date: Oct 2003 Location: Glasgow, Scotland Posts: 649 $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$	Any update on this? __________________ Squigg
$////\oo/\\\\ is offline$

31st Jan 2013, 09:21	#3
////\oo/\\\\ Hypermodder $////\oo/\\\\'s Avatar$ Join Date: Oct 2003 Location: Glasgow, Scotland Posts: 649 $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$	Is anybody monitoring this Forum? __________________ Squigg
$////\oo/\\\\ is offline$

21st Feb 2013, 22:18	#5
////\oo/\\\\ Hypermodder $////\oo/\\\\'s Avatar$ Join Date: Oct 2003 Location: Glasgow, Scotland Posts: 649 $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$	Hi davidm It's been over a week since I contacted Scan CS now on the link you provided, but still no response, or resolution to my issue... __________________ Squigg
$////\oo/\\\\ is offline$

26th Feb 2013, 15:52	#6
////\oo/\\\\ Hypermodder $////\oo/\\\\'s Avatar$ Join Date: Oct 2003 Location: Glasgow, Scotland Posts: 649 $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$	Still no response from Scan Customer Service - sent a new query to the link provided today, hope to get a response to this one... __________________ Squigg
$////\oo/\\\\ is offline$

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31st Jan 2013, 11:50	#4
davidm Multimodder Join Date: Jun 2007 Posts: 136	Sorry for the delayed reply. Please drop our Customer Services team a message here: https://secure.scan.co.uk/aspnet/sup...px?QueryType=C - with your details - and we'll look into this for you.

27th Feb 2013, 08:47	#8
////\oo/\\\\ Hypermodder $////\oo/\\\\'s Avatar$ Join Date: Oct 2003 Location: Glasgow, Scotland Posts: 649 $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$	put a query into the link provided by davidm - twice __________________ Squigg
$////\oo/\\\\ is offline$

28th Feb 2013, 11:14	#9
////\oo/\\\\ Hypermodder $////\oo/\\\\'s Avatar$ Join Date: Oct 2003 Location: Glasgow, Scotland Posts: 649 $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$ $////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!$	oh yeah, and sent a PM to ChrisP on 11th Jan (never responded to) Still no response from Scan Customer Service, and still no free shipping... __________________ Squigg
$////\oo/\\\\ is offline$

28th Feb 2013, 11:24	#10
Teelzebub Satan the one true God / Modarator Join Date: Nov 2009 Location: Culloden / Hell Posts: 10,183	Phone them and put a rocket up their arse __________________ Before buying from someone on the MP please read the rules and the Problematic sales on the Market Place http://forums.bit-tech.net/group.php?groupid=86 A large wooden box with screws, nails and a condom in it just to be on the safe side, All over clocked to the max I'm not boasting really I'm not

28th Feb 2013, 12:11	#11
Shirty Good news everyone! Join Date: Apr 2010 Location: Salisbury, UK Posts: 5,651	Perhaps if you asked a mod to change your name to Spiderman the free carriage would work. But yeah, time to call them up and refer them to this thread, it's not great customer services to ignore this stuff, however you look at it. Even just a simple "it won't work with that username" would suffice. __________________ 2500K \| Corsair H55 \| HIS 7950 \| 8GB XMS3 \| 128GB Crucial M4 \| Samsung 2TB \| ASRock H77M-ITX \| Corsair CX500M \| White Bitfenix Prodigy \| Dell U2311H \| Creative T6060s \| Ducky G2 Pro TKL (Reds) \| Logitech G500 Why.

5th Mar 2013, 11:08	#12
ChrisP Retail Sales Manager Join Date: Jun 2007 Posts: 913	////\oo/\\\\ We have managed to associate your account manually, if you can confirm carriage is now free. Best Regards __________________ "A Customer is not simply an invoice but a welcome addition to the Scan family"

19th Mar 2013, 11:44	#13
Fizzban Reformed Grumpy Sod..kinda Join Date: Mar 2010 Location: Standing Here Beside Myself Posts: 2,813	Almost seems pointless the forum being here when Scan staff don't reply to threads or take days/ weeks to reply. Seems like the only way to get anywhere is to use the phone. Don't get me wrong, I like Scan and have had good experience with them (I even recommend them to friends and family), but you guys really need to be more active in monitoring and replying to your customers here, or you will lose them. And even if you PM rather than reply in thread..the rest of us can't see those and it looks like people are being ignored. Not a good look imo. __________________ -Banana in disc drive error- To win the battle, is to be prepared to die - Miyamoto Musashi Last edited by Fizzban; 19th Mar 2013 at 11:50. Reason: Typo and slight addition