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Old 18th Jan 2013, 11:58   #1
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Unable to Activate Free Carriage

I'm just trying to activate the free carriage offer on my scan account, but it is saying that my bit-tech account cannot be found - it could be something to do with my unusual bit-tech username...

Can someone take a look?

ChrisP: Also sent you a PM on Jan 11th

Thanks
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Old 25th Jan 2013, 10:12   #2
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Any update on this?
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Old 31st Jan 2013, 10:21   #3
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Is anybody monitoring this Forum?
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Old 31st Jan 2013, 12:50   #4
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davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.davidm is definitely a rep cheat.
Sorry for the delayed reply.

Please drop our Customer Services team a message here:
https://secure.scan.co.uk/aspnet/sup...px?QueryType=C - with your details - and we'll look into this for you.
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Old 21st Feb 2013, 23:18   #5
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////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!
Hi davidm

It's been over a week since I contacted Scan CS now on the link you provided, but still no response, or resolution to my issue...
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Old 26th Feb 2013, 16:52   #6
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////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!
Still no response from Scan Customer Service - sent a new query to the link provided today, hope to get a response to this one...
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Old 27th Feb 2013, 09:27   #7
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cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!cookie! nom nom - it's over 9000!!!!!!!!1!1!1!!!
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Originally Posted by ////\oo/\\\\ View Post
Still no response from Scan Customer Service - sent a new query to the link provided today, hope to get a response to this one...
What steps have you taken?
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Old 27th Feb 2013, 09:47   #8
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////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!
put a query into the link provided by davidm - twice
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Old 28th Feb 2013, 12:14   #9
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////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!////\oo/\\\\ - it's over 9000!!!!!!!!1!1!1!!!
oh yeah, and sent a PM to ChrisP on 11th Jan (never responded to)

Still no response from Scan Customer Service, and still no free shipping...
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Old 28th Feb 2013, 12:24   #10
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Phone them and put a rocket up their arse
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Old 28th Feb 2013, 13:11   #11
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Perhaps if you asked a mod to change your name to Spiderman the free carriage would work. But yeah, time to call them up and refer them to this thread, it's not great customer services to ignore this stuff, however you look at it. Even just a simple "it won't work with that username" would suffice.
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Old 5th Mar 2013, 12:08   #12
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ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!ChrisP - it's over 9000!!!!!!!!1!1!1!!!
////\oo/\\\\

We have managed to associate your account manually, if you can confirm carriage is now free.

Best Regards
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Old 19th Mar 2013, 12:44   #13
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Almost seems pointless the forum being here when Scan staff don't reply to threads or take days/ weeks to reply. Seems like the only way to get anywhere is to use the phone.

Don't get me wrong, I like Scan and have had good experience with them (I even recommend them to friends and family), but you guys really need to be more active in monitoring and replying to your customers here, or you will lose them. And even if you PM rather than reply in thread..the rest of us can't see those and it looks like people are being ignored. Not a good look imo.
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Old 19th Mar 2013, 16:37   #14
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Almost seems pointless the forum being here when Scan staff don't reply to threads or take days/ weeks to reply. Seems like the only way to get anywhere is to use the phone.

Don't get me wrong, I like Scan and have had good experience with them (I even recommend them to friends and family), but you guys really need to be more active in monitoring and replying to your customers here, or you will lose them. And even if you PM rather than reply in thread..the rest of us can't see those and it looks like people are being ignored. Not a good look imo.
It looks like Lizard is part of the Scan Community now :P
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