Hey guys, Just wondering what Valves policy on refunds is if a game won't run on someone's PC (mine for example!) I bought Star War: Knights of the Old Republic 1 and 2 and have since discovered that neither get much beyond the Lucas Arts logo! Now, I did buy these on sale, so it's not exactly the end of the world, but it's a matter of principle!! Thanks!
raise a support ticket with them, and look at the consumer rights thread /edit look here (all credit to blogins) http://forums.bit-tech.net/showthread.php?t=217849
Yeah, that was my next step if they weren't playing ball, I've got the distance selling regulations and the sales of goods act on my side! Cheers
For digital media I dont think distance selling regs will work. But for an actual problem they might refund. I got a refund for a game I purchased thinking it was something else. So i bought the other item and got a refund/credit.
Dom is right, the law rather lags behind when it comes to digital sales! So it's best to smooth talk a refund back into your pocket in this circumstance.
steam and pretty much all the others have quietly been changing your ` service contract` with them ( used to be called ,EULA , but now you rent a service); In light of a lot of the changes regarding digital media. it does seem the providers lawyers are ahead of the law makers.
Surely if there's a known, and seemingly well documented, problem then they are still selling a good that is not fit for purpose?
Problem is the law handles tangible goods which digital games are not. In principle and morally you are right however!
http://tos.ea.com/legalapp/termsofsale/US/en/PC/ now that's for EA (how nice) , so IMO , talk to steam and say the games simply wont work and you want a refund. btw have you tried compatibility mode etc? edit: steam has the same clause for the EU (not USA though).
Have a read through this thread. The suggestions may help (Linky is for fixing the game, not how to get your money back ) Edit: I have some other suggestions should nothing there work for you.
actually in the EU there are.... you have 14 days as long as you haven't attempted to download it , to return for a refund
I thought a product was meant to work and if it didnt within the first 6 months it was the suppliers responsibility to prove there is no fault?
The law seems like it's changing, however in your case they'd probably argue that ( I'd imagine ) the game doesn't support your hardware and you should have realised this at time of purchase. http://crave.cnet.co.uk/gadgets/new-consumer-rights-law-gives-money-back-on-faulty-apps-50011135/
I've tried it, no success. I didn't bother to pursue it past the first two rounds of emails, since it was only a £2 game.
Sadly you have Zero rights to a refund, so don't ask for that as you will not get one. Try and ask for Steam credit instead you have much better chances of getting that then a monetary refund. Either way it would be an "act of kindness" on the side of Steam. Just take it as a learning experience and read the mini specs before you buy a game To find out what you have on your PC: press windows key + R and type dxdiag = run and save as a text filed to your desktop. In this file you will find the details of your PC. As has been said every one has changed TOS to say you are renting a service not buying goods.
Based on the fact the OP's sig contains a drool-worthy uber-PC that can easily play KOTOR 1 & 2, should the focus of this thread not be to try and diagnose exactly why the games aren't working properly? I'm pretty sure that if I bought a game and had problems launching it I'd damn well fix the problems! Noiz had the right idea.