1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Other Steam refund

Discussion in 'Software' started by chris182, 7 May 2013.

  1. chris182

    chris182 What's a Dremel?

    Joined:
    6 May 2011
    Posts:
    157
    Likes Received:
    7
    Hey guys,

    Just wondering what Valves policy on refunds is if a game won't run on someone's PC (mine for example!)

    I bought Star War: Knights of the Old Republic 1 and 2 and have since discovered that neither get much beyond the Lucas Arts logo!

    Now, I did buy these on sale, so it's not exactly the end of the world, but it's a matter of principle!!

    Thanks!
     
  2. deathtaker27

    deathtaker27 Modder

    Joined:
    17 Apr 2010
    Posts:
    2,238
    Likes Received:
    186
  3. chris182

    chris182 What's a Dremel?

    Joined:
    6 May 2011
    Posts:
    157
    Likes Received:
    7
    Yeah, that was my next step if they weren't playing ball, I've got the distance selling regulations and the sales of goods act on my side!

    Cheers
     
  4. MrDomRocks

    MrDomRocks Modder

    Joined:
    5 Sep 2011
    Posts:
    5,065
    Likes Received:
    137
    For digital media I dont think distance selling regs will work.

    But for an actual problem they might refund. I got a refund for a game I purchased thinking it was something else.

    So i bought the other item and got a refund/credit.
     
  5. Blogins

    Blogins Panda have Guns

    Joined:
    3 Aug 2010
    Posts:
    4,883
    Likes Received:
    267
    Dom is right, the law rather lags behind when it comes to digital sales!

    So it's best to smooth talk a refund back into your pocket in this circumstance.
     
  6. Harlequin

    Harlequin Modder

    Joined:
    4 Jun 2004
    Posts:
    7,131
    Likes Received:
    194
    steam and pretty much all the others have quietly been changing your ` service contract` with them ( used to be called ,EULA , but now you rent a service); In light of a lot of the changes regarding digital media.

    it does seem the providers lawyers are ahead of the law makers.
     
  7. chris182

    chris182 What's a Dremel?

    Joined:
    6 May 2011
    Posts:
    157
    Likes Received:
    7
    Surely if there's a known, and seemingly well documented, problem then they are still selling a good that is not fit for purpose?
     
  8. Blogins

    Blogins Panda have Guns

    Joined:
    3 Aug 2010
    Posts:
    4,883
    Likes Received:
    267
    Problem is the law handles tangible goods which digital games are not.

    In principle and morally you are right however!
     
  9. Harlequin

    Harlequin Modder

    Joined:
    4 Jun 2004
    Posts:
    7,131
    Likes Received:
    194
    http://tos.ea.com/legalapp/termsofsale/US/en/PC/


    now that's for EA (how nice) , so IMO , talk to steam and say the games simply wont work and you want a refund.

    btw have you tried compatibility mode etc?


    edit:

    steam has the same clause for the EU (not USA though).
     
  10. erratum1

    erratum1 What's a Dremel?

    Joined:
    30 Apr 2009
    Posts:
    1,924
    Likes Received:
    68
    They've obviously downloaded and installed it to find it's not working..you won't get a refund.
     
  11. noizdaemon666

    noizdaemon666 I'm Od, Therefore I Pwn

    Joined:
    15 Jun 2010
    Posts:
    6,090
    Likes Received:
    794
    Have a read through this thread. The suggestions may help :)

    (Linky is for fixing the game, not how to get your money back :p)

    Edit: I have some other suggestions should nothing there work for you.
     
  12. deathtaker27

    deathtaker27 Modder

    Joined:
    17 Apr 2010
    Posts:
    2,238
    Likes Received:
    186
    Terms and conditions cannot overrule the rights you have as a consumer, ever.
     
  13. CrazyJoe

    CrazyJoe Modder

    Joined:
    4 Aug 2010
    Posts:
    1,416
    Likes Received:
    119
    There are no rights when it comes to digital media, not any that help in this case anyway.
     
  14. Harlequin

    Harlequin Modder

    Joined:
    4 Jun 2004
    Posts:
    7,131
    Likes Received:
    194
    actually in the EU there are.... you have 14 days as long as you haven't attempted to download it , to return for a refund
     
  15. deathtaker27

    deathtaker27 Modder

    Joined:
    17 Apr 2010
    Posts:
    2,238
    Likes Received:
    186
    I thought a product was meant to work and if it didnt within the first 6 months it was the suppliers responsibility to prove there is no fault?
     
  16. CrazyJoe

    CrazyJoe Modder

    Joined:
    4 Aug 2010
    Posts:
    1,416
    Likes Received:
    119
    But it can't help here, which is what I said.

    That's for tangible goods, not digital goods.
     
  17. loftie

    loftie Multimodder

    Joined:
    14 Feb 2009
    Posts:
    3,173
    Likes Received:
    262
  18. Tangster

    Tangster Butt-kicking for goodness!

    Joined:
    23 May 2009
    Posts:
    3,085
    Likes Received:
    151
  19. MSHunter

    MSHunter Minimodder

    Joined:
    24 Apr 2009
    Posts:
    2,467
    Likes Received:
    55
    Sadly you have Zero rights to a refund, so don't ask for that as you will not get one.
    Try and ask for Steam credit instead you have much better chances of getting that then a monetary refund. Either way it would be an "act of kindness" on the side of Steam.

    Just take it as a learning experience and read the mini specs before you buy a game ;)
    To find out what you have on your PC: press windows key + R and type dxdiag = run and save as a text filed to your desktop. In this file you will find the details of your PC.

    As has been said every one has changed TOS to say you are renting a service not buying goods.
     
  20. Shirty

    Shirty W*nker! Super Moderator

    Joined:
    18 Apr 1982
    Posts:
    12,936
    Likes Received:
    2,058
    Based on the fact the OP's sig contains a drool-worthy uber-PC that can easily play KOTOR 1 & 2, should the focus of this thread not be to try and diagnose exactly why the games aren't working properly? I'm pretty sure that if I bought a game and had problems launching it I'd damn well fix the problems!

    Noiz had the right idea.
     

Share This Page