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Old 6th Sep 2016, 18:29   #1
phuzz
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No response to RMA request

So, back on 17th August I ordered a bunch of stuff from Scan, including a new motherboard (66180 ASRock Z170 Extreme4).
When it arrived, I had to wait a few days for the RAM to arrive separately, but when I set the system up I couldn't get the on-board sound to work. I tried a bunch of different fixes, including booting off a linux USB stick, but couldn't get it to work. I also tried upgrading the BIOS but still no joy.
So I opened an RMA request (Query 1655422 - {1A3417C0-7700-4B9E-9CAE-8E11887E0904}) and got the following response:

Quote:
Hi,

Sorry to hear the problems you're having, Before we raise a returns number please try updating the bios to the latest version to see if this resolves the issue or not.

Regards,

Gareth
Scan Computers
I replied saying that I had indeed tried a newer BIOS release, but I've not heard anything back since that day (30th August), despite a couple of emails.

Would someone please reply to my RMA request (even if it's to say "no").
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Old 7th Sep 2016, 01:08   #2
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You're entitled to reject it under whatever the DSR/Sales of goods act is nowadays if they refuse to swap it out.
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Old 7th Sep 2016, 12:15   #3
phuzz
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phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.
They've not rejected it (yet), they've just stopped communicating.
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Old 8th Sep 2016, 18:40   #4
phuzz
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phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.phuzz is the Cheesecake. Relix smiles down upon them.
They did get back to me, aparently they've got a bit of a backlog of RMAs at the moment.
Now I just have to work out what I'm going to do for the 5-7 days I'll be without a motherboard
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