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Old 14th Jul 2015, 18:06   #1
LEESY1
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RMA update for system fault

Hey guys,

RMA : 370186

I have tried to ring a couple of times but cannot get an answer. Though you may of rung back and I missed it.

Can I have an update on this ie was it a faulty PSU etc and the current situation. That would be great.

Thank you, Lee
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Old 15th Jul 2015, 09:44   #2
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Hi Lee,

I'll have a member of returns respond to you ASAP.


Cheers


LP
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Old 15th Jul 2015, 10:14   #3
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Having just spoken with the System Support team, they've confirmed that the system was received on the 10th July and we're working through a backlog at present.

Ben and Sanjay will be mailing all our repair/upgrade customers with estimated completion dates later on today, so please keep an eye on your inbox.


Cheers

LP
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Old 15th Jul 2015, 18:20   #4
LEESY1
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Hey ya, thank you for the response. No worries. I presume i'll be informed what is faulty before it's fixed?.

Lee
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Old 27th Jul 2015, 10:29   #5
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I believe the system is being rebuilt due to a damage in transit hiccup... Ben and the support team are on the case and will keep you informed
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Old 27th Jul 2015, 16:27   #6
LEESY1
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Yep it was picked up today.
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Old 30th Jul 2015, 16:34   #7
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Hey Lee, can you let me know if you have recieved my pc. Last time I'm sure I got a mail telling me that. Plus what is the current status of the rma?.
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Old 10th Aug 2015, 09:21   #8
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I believe you have this system back - how's it going for you?
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Old 19th Aug 2015, 19:29   #9
LEESY1
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Hey, have had it a week now and seems to be running fine (touch wood).
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