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Old 17th Nov 2015, 08:20   #1
Shuttlemodder
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RMA 377600 Status Notification - Awaiting Replacement / Credit

Scan... why is it so hard to get these orders right?

Ordered 2 weeks ago.. it didnt fit.. no big problem - i'll send it back.

You received it back... confirmed i'd get a refund which took you 3 days to acknowledge you'd received it... and now I've been waiting over a week for said refund. No email anywhere to get into contact with you.

Quote:
Current status of your RMA: Credit Authorisation

We can confirm that a refund has been authorised for your returned goods which will be processed by our Accounts Department shortly.

You can also view the real time status of your RMA using our online returns tracking: https://secure.scan.co.uk/aspnet/Sup...sTracking.aspx

Please check your emails for further updates and thank you for your patience while we deal with your RMA.


Regards,

Scan Computers

00EB146369

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Old 17th Nov 2015, 17:01   #2
mark@scan
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Hi,

Sorry for the delay in processing the refund. Having checked I can see our payments team processed this refund back to your paypal account just after midday today.

Regards
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