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Old 12th Feb 2016, 12:37   #1
stealth80
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RMA Tracking

Hi, firstly I wanna say that this is more of a query than a complaint. I bought an Asus RoG PG287Q a couple of weeks ago and it turned out it was faulty on arrival. I sent a message to Scan accompanied with a video of my symptoms and it was quickly followed by an RMA number and collection instructions. It was delivered to Scan on Tues 9th Feb (I found this out after emailing directly).

My problem is for some reason I can not track my RMA in the RMA tracker, it just comes back with an error message saying that the RMA can not be found.

RMA is 384670

Thanks
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Old 12th Feb 2016, 13:18   #2
davidm
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Have just tested this myself - and using the RMA number and invoice number, it works fine.

Please just enter the actual numbers themselves. Sometimes people do enter "RMA 12345" instead of "12345"
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Old 12th Feb 2016, 14:29   #3
stealth80
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Hi thanks for the response, I just tried again and got the same message:



I used the same invoice number as you see on this post.

Thanks
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Old 12th Feb 2016, 14:31   #4
stealth80
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stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.stealth80 is definitely a rep cheat.
Ok I just tried using Chrome rather than Microsoft Edge and it worked fine, obviously another bug with Edge.

Thanks again
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Temporal Snow Ryzen Refresh https://forums.bit-tech.net/showthread.php?t=323038
Ryzen 1700 @ 4.0 GHZ - Gigabyte AX370 Aorus Gaming 5 - 16GB GSkill Trident RGB 3200 MHZ - Palit 1080 GTX Gamerock Premium - Samsung XP941 256GB - Crucial MX300 525GB - Fractal Design R3 Newton 1000w White Edition
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Old 12th Feb 2016, 14:37   #5
davidm
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I'll let the web team know about this - glad you got it working.
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