Has anyone else been getting pop-ups saying 'This Computer is not running genuine windows' on Windows 7 recently ? Is it real or fake ? I spent my money a few months ago on a shiny legit version of Windows 7 Ultimate, so I don't really believe this message. I'm patched up to SP 1 too. I've got Avast running, and that has not flagged anything as suspicious. This contradicts the text in the system control panel which says 'Windows is activated' Any ideas ?
Open an elevated cmd prompt and run SFC /SCANNOW and see if it corrects it. If not run MGADiag and see what it has to say. if the report dosen't make any sense to you, copy paste it in this thread. Sometimes the genuine check makes a false positive too.
if your legit you might want to phone up the activation center too.. get a key that works remember there was a kb update a while back around march.. it pretty much brands anyone who runs ultimate a fake (because only pirates run it over premium seems) lemme see- KB971033 once it's installed nowdays, you can't uninstall it.. if your still having trouble you might try and update everything but that one.. then hide the update so it doesn't come up again
If it has only come up the once then WindowsKey + Pause/Break. Click the activate or change product key or whatever it says at the bottom. Use your current serial number. If its genuine it will go through fine. If not phone the number that is given and tell them where you bought it.
Even some "shiny legit versions" can be pir8 if bought from shady outfits. Just try to reactivate, if it fails call M$ and explain the situation, they'll most likely fix you a new key.
Pirate windows Have you heard of this happening? It's mighty big of microsoft to give out a key that way!
if you have to talk to a microsoft rep on the activation line, and they suspect the license, they will ask a few questions about the license sticker, ie what is written on the license, who installed it, how many times has it been installed etc,etc. then if they are happy with the response, they will issue a new activation code, not a license key per se.
That's what I meant. But yes generally they are surprisingly helpful if you're polite and give them no reason to think they're being played.
Thanks all for those suggestions. thehippoz - you were spot on about KB971033 being the problem. Your advice to uninstall the KB971033 update, re-boot, check-for-new-updates, and then set the KB971033 to be a 'hidden' update did the job. We also found a good web-page about this update here Just to provide a bit of background: a) My copy of Windows 7 64bit Ultimate is 100% genuine. I purchased it about 9 months ago from Scan, one of the biggest and most reputable on-line dealers in the UK. I've also SP 1 installed (I normally install all the updates) b) I did activate my Windows when I bought it. This is confirmed by 'my computer -> properties' where it says 'Windows is Activated' c) Lysol -> I ran sfc /scannow and it said : Verification 100% complete. Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\CBS.log The resulting log file is big (6mb). It seemed to be reasonably ok although it did flag up some problems (see end of post). However this did not stop the annoying pop-up from appearing (although I did learn that to get a 'cmd' console window with administrator privileges from the start menu program box, you type cmd then press CTRL+SHFT+RET ) d) I then downloaded and ran mgadiag. This reported the validation status as 'Genuine'. e) I then went to the microsoft genuine validation web-page (using IE rather than Firefox/Chrome) and pressed the 'validate now' button. It reported 'Your windows is not genuine' (contradicting mgadiag). To resolve this problem it suggested that I buy a new copy of Windows 7, even though the holographic-ified dvd was sitting in my dvd reader. Not good. e) One other weird thing. My mate built himself a new machine to almost the same spec as mine at the same time, purchasing both our copies of Windows 7 at the same time from Scan. Our usage is pretty similar (playing games on Steam, Internet). However he has not got this problem. This is strange. In summary, I don't like the fact that i've disabled the KB971033 update (I want my machine to be as legit and secure as possible), but I refuse to accept being interrupted every couple of hours 'to buy a legal copy of windows'. My only options now seem to be : Phone Microsoft (but after seeing their on-line web pages/validation process, I am not sure that they can help me out) Revert to a previous restore point in the hope that whatever caused this message to start appearing a few weeks ago will be rolled-back. But I'll lose changes made since the backup date Live with a disabled KB971033 Anyway, thanks everyone for your help & suggestions. Rep Cheesecake all round -- CBS.log Extract 2011-06-18 14:30:25, Info CBS Session: 30158267_3783756571 initialized by client WindowsUpdateAgent. 2011-06-18 14:30:25, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE] : 2011-06-19 10:51:17, Info CSI 00000076 [SR] Beginning Verify and Repair transaction 2011-06-19 10:51:22, Info CSI 00000077 Ignoring duplicate ownership for directory [l:58{29}]"\??\C:\Windows\System32\en-US" in component Microsoft-Windows-Foundation-Default-Security.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e39}, Type neutral, TypeName neutral, PublicKey neutral : 2011-06-19 10:53:10, Info CSI 00000132 Repair results created: (lots of these) : 2011-06-19 15:53:17, Info CSI 00000326 [SR] Cannot repair member file [l:38{19}]"sppuinotify.dll.mui" of Microsoft-Windows-Security-SPP-UX.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e39}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2011-06-19 15:53:17, Info CSI 00000327 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack" 2011-06-19 15:53:17, Info CSI 00000328 Hashes for file member \??\C:\Windows\System32\en-US\sppuinotify.dll.mui do not match actual file [l:38{19}]"sppuinotify.dll.mui" : : 2011-06-19 15:53:17, Info CSI 00000331 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired -> LOL ('have been successfully repaired' even though it says above 'cannot repair'. Bad skillz microsoft)
I tired SFC ?SCANNOW but the response is that I need to be an administrator. I checked and I am an administrator.
I tired SFC ?SCANNOW but the response is that I need to be an administrator. I checked and I am an administrator. Here is output from the url above: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-742TJ-79G79-XRVFB Windows Product Key Hash: jeqd3GGw31LbpnWUpSKT0Ym0pdg= Windows Product ID: 00371-154-3873905-85841 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {A456BC6F-F536-4E18-BDD6-E9351D7C0C35}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Visio Professional 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: N/A, hr=0x80070002 Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{A456BC6F-F536-4E18-BDD6-E9351D7C0C35}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XRVFB</PKey><PID>00371-154-3873905-85841</PID><PIDType>5</PIDType><SID>S-1-5-21-1781262384-756789545-919954020</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>NV59 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.09 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091126000000.000000+000</Date></BIOS><HWID>7C553607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>261DF31330E7D86</Val><Hash>/Zl65I/UD0zxZ4WF63qmVCFXWY0=</Hash><Pid>89405-707-0089083-63064</Pid><PidType>14</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-154-387390-01-1033-7600.0000-1822011 Installation ID: 000172897994026415703671731022878291173336057313111282 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: XRVFB License Status: Licensed Remaining Windows rearm count: 2 Trusted time: 10/18/2012 9:25:10 AM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x000000000001EFF0 Event Time Stamp: 10:16:2012 09:01 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppobjs.dll Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\sppwinob.dll Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui Tampered File: %systemroot%\system32\drivers\spsys.sys HWID Data--> HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGOQ6LA3hEEu5i87L/B47jj7MtcXQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CALPELLA HPET INTEL CALPELLA BOOT PTLTD $SBFTBL$ MCFG INTEL CALPELLA SLIC ACRSYS ACRPRDCT SSDT PmRef CpuPm
I had this with HP. They carried out a bios update from their auto downloader software which changed the Identity of the the bios. HP's response was "its my fault since I hadn't created a backup" despite the fact it was their own pre installed bloatware that I hadn't got round to removing. Even within warrenty they refused to fix it unless I paid postage for it to be sent and returned with £100 for time spent looking at it and repair disk. After talking to Ebuyer they where kind enough to give me credit and was able to get a new PC.