Hello everyone, I figured I'd give you some feedback as well as a rant from my end about this company. So, let's paint a picture first and then you may see my frustration. Tuesday - I place my order for the gear that I wanted. Everything shows in stock - the reason I went to them in the first place. End of Wednesday - they acknowledge my payment. It took an entire day to even acknowledge that I had sent my payment via PayPal. Isn't that an instantaneous service? I thought so... Thursday - I sent an email asking if there was any possibility that they'd be able to get the items to me for the weekend. They swiftly replied and said that a note had been placed on the order to get it sent on a Saturday shipment. I thought that was great, and I thanked them. Late Friday, today - I receive an email saying that a part of my order had been shipped. That's right, a part of it. The one part that was in stock three days ago, when I sent my payment, had run out of stock. So, now I have the stuff supposedly coming tomorrow, without one of the most important components. The water block for the CPU is on back order. They're only due to get more stock on Monday, so that means it'll probably be with me by next weekend if their current service is anything to go by. Honestly, I'd advise staying away from this company if you have anything that you want to see within the same week. I'm not impressed and I've sent them a ****ty email letting them know that. I may even decide to DSR the lot, and cancel my payment through PayPal. What takes that long to process? It was an order for some pipe, some fluid, the block and a bunch of barbs. I wasn't asking them to make the products for me! /rant.
Err... from where I'm standing, looks like you might need to readjust your expectations. The fact they responded to your request to expedite part of your order is above and beyond IMO, and items going out of stock is a fact of life.
I've never experienced a three day wait for my payment to be processed and the order to be packaged. not from a company anyway. Private purchases are a different story. The fact that they still allowed me to order the item means that they should have already allocated the stock to my order, not someone else's order. Also, it wasn't to expedite a part of my order, it was for the full order. They emailed me a day later stating that it had then run out of stock.
"I think you'll find it's a bit more complicated than that" --Ben Goldacre Stock control is always a bit tricky. Items go in and out all the time, the system is updated of this all the time, so actual items in stock always deviate a bit from what the system thinks is in stock at any given moment. When you add an item to your basket and continue shopping for other items over the next 5-10 minutes, do you think that item has been subtracted from the stock? Nope. That only happens once payment has been received and the order is active. Problem is, while you were shopping, so were umpteen other customers whose order rolled in at roughly the same time. So you saw 5 items in stock. You order one. Meanwhile 5 other customers ordered the same item, and make it to checkout just a few seconds ahead of you. All orders are queued chronologically and stock is picked. By the time your order is top of the queue, stock ran out. Bummer. It's happened to me. Kind of annoying in an "aw, snap" kind of way, but not enough to fly into a rant over, IMO. It's all a side-effect of not being the only guy in the world.
http://www.watercoolinguk.co.uk/p/EK-Water-Blocks-EK-Supremacy-EVO-Nickel_48207.html Then they should probably sort out their system... it's still in stock apparently. Also, I agree. It is frustrating. But I do think it is worth ranting over. That's the beauty of human nature, I suppose. We all have different ideas.
I don't think they stock anything or if they do it's limited. Rather they order from elsewhere after you've placed an order so you're reliant on someone else's stock control system. That's why Specialtech was so great, they actually had physical stock.
Don't get me wrong, it's far from perfect, Amazon Prime has spoiled me to the extent that I start to get squirrely when I'm waiting three days for delivery... I'm just not so sure we're into "forum rant" territory yet
Prime has yet to deliver to us on time. Actually, once I think. Perhaps it wasn't a full blown rant, you're quite right. It's highly frustrating and I am easily angered on little sleep.
I've had scan do this to me on more than one occasion. The sad thing is that I just accept it happens and get on with the wait. The really frustrating one was once where scan delayed the order for one item, only for other items in the order to go out of stock in the mean time. Apparently as I'd requested the whole order as a single delivery, they didn't reserve the items for me. Now I always make the trip up to scan to buy items there and then rather than risk it.
That's really poor and unacceptable. The items should be put on your order and left there. You've paid for them. You've got more patience than me, that's for sure.
I came to read this expecting some juicy customer service disaster, but this seems like an incredibly mild thing to get worked up about. I probably feel more let down by this post than you should be by WCUK.
Really, you young'uns have no idea. I grew up without the web, without online shopping, without PayPal. You ordered by post from a paper catalogue (which mostly sold nothing that you actually wanted): you filled out a form, enclosed a cheque, put it in the post. Then you waited for up to two weeks. I think online shopping is a friggin' miracle. You can buy practically anything: just click Buy and pay by PayPal, all in the browser within a minute. Anything that arrives within five days is fast to me. Amazon? It's like magic. Order now and get it by tomorrow. It's unreal. So yeah, chill out already, dudes.
Personally I think it's a disgrace and will only be happy when you can order today and get it yesterday , now that'll be what I call service
You had me until that part. In my day, the small print on the form read, "Please allow 6-8 weeks for delivery." Which is weird because I believe you're older than me.
Outrageous! You actually have to order stuff? I want them to telepathically anticipate my desires and send me the goods to me before I even thought of ordering them! I suspect the US is a bit larger than the Netherlands.
Yeah, but we had cars and stuff while you guys were all on bicycles. Well, I guess you had bikes until the early 1940s, according to my Dutch colleague.
Still going, I've been using them for years. To be honest I think its pretty awesome they're still around. To have someone in the UK that actually stocked some of the exotic parts was really useful. Years ago you faced shipping in from the Netherlands, Germany or the States. Little of an unfair rant I think, if you want Amazon speed, shop with them but don't expect a cottage industry (WCuK) to move as fast as Amazon and other big e-retailers.
I used to work for an online reseller, we had a physical shop and a website and the 2 systems weren't linked, it is a pain when things like that happen and although it didn't happen to me often, it did happen and I felt bad about it, but there is nothing that can be done. Do you know how much it costs to get something sent on a Saturday delivery... That was really good of them to offer IMO If you're anything like me the annoyance in this situation is that you've got to wait for something that you already had planned in your head to do, the other week I ordered a new mobile on the Saturday, in stock paid instantly, stock counted down on the web, got an email on the Monday night saying sorry out of stock, it got to me by Thursday, I was irritated as I wanted to get my hands on it... I know what you mean Sent from my Nexus 6 using Tapatalk