Hello all, I need help as usual and I'm trying to finally push the GO button on my business and go live. After much research, I've come to the conclusion that I'm going to start this in my home and evolve from there. Basically, I'm planning on taking helpdesk calls out of my home for a personal business. So I'd like the following if possible: 1. A way of having a number preferably an 800 number where they can call me. 2. A call queue of some sort that I can monitor calls and direct them to voicemail in real time. 3. A database program that I can use hand in hand with this program so I track and log calls. I've been looking at maybe getting vonage but they use their own router and I have one already. Magicjack will not fully give me all the features I need. I was thinking of maybe trying some avaya software but I have no idea how that works. Any recommendations? I'm trying to stop making excuses and go live with my business.
Ive personally not tried this, but someone on another forum did and they rated it very good http://www.fonosip.com/english/trixbox.html