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haggisathome · 10th Feb 2013, 09:50

i decided to use scan , i have seen the warnings from some but also the praise from others . so i decided to take the plunge .... to sum it up it was in my opinion a cock up ! . the pc tower i wanted was damaged in stock , they emailed me and said we cant get an other one until the 5th feb , so i said ok ( **** happens ) . never got a phone call or email , i had to phone up and find out if all was going well , and it was not . they cant get the case , Silverstone could not give a ETA !!!

so i looked about the internet and found my trusty old friend kustom , i reality i should have just gone there first but i was trying to save a bit of cash . kustom will have the case to me this week !!

why is it a smaller shop can get me a case faster than a big company like scan ! . scan were did you go wrong on this !!!

but on the plus side i will say the package from scan was well packaged and i got my free delivery for being a forum member (31.92) , but the issue with the case has left me out of pocket . would i use them again ? i don't know ?

ferret141 · 10th Feb 2013, 13:30

How has it left you out of pocket?

sniperdude · 10th Feb 2013, 13:48

Can't leave you out of pocket you get a refund and go to another store.

Kovoet · 10th Feb 2013, 14:34

I honestly have only had one problem with them but you will never have a perfect retailer in store or online. I ordered a 60cm 3 pin fan connector landed getting a 8 pin extension cable which was last week. So they ain't bad. I ain't going to even bother sending it back

haggisathome · 10th Feb 2013, 14:39

the case cost a bit more from the other supplier , why can a smaller pc shop get a case with in a week and big player like scan cant , or even offer to get one . just my point of view thats all

Teelzebub · 11th Feb 2013, 12:37

Quote:

Originally Posted by haggisathome

the case cost a bit more from the other supplier , why can a smaller pc shop get a case with in a week and big player like scan cant , or even offer to get one . just my point of view thats all

They most likely had one in stock, The fact they charged more than Scan isn't Scans fault

haggisathome · 11th Feb 2013, 13:50

no they never had one in stock , kustom are getting it for me from Germany

haggisathome · 23rd Feb 2013, 15:17

And yesterday my new case arrived

, shame scan could not offer the same service a smaller shop could offer ! . Could any one from scan comment ?

10th Feb 2013, 09:50	#1
haggisathome Supermodder Join Date: Oct 2003 Location: scotland Posts: 394	my experience with scan i decided to use scan , i have seen the warnings from some but also the praise from others . so i decided to take the plunge .... to sum it up it was in my opinion a cock up ! . the pc tower i wanted was damaged in stock , they emailed me and said we cant get an other one until the 5th feb , so i said ok ( **** happens ) . never got a phone call or email , i had to phone up and find out if all was going well , and it was not . they cant get the case , Silverstone could not give a ETA !!! so i looked about the internet and found my trusty old friend kustom , i reality i should have just gone there first but i was trying to save a bit of cash . kustom will have the case to me this week !! why is it a smaller shop can get me a case faster than a big company like scan ! . scan were did you go wrong on this !!! but on the plus side i will say the package from scan was well packaged and i got my free delivery for being a forum member (31.92) , but the issue with the case has left me out of pocket . would i use them again ? i don't know ?

10th Feb 2013, 13:30	#2
ferret141 Hypermodder Join Date: Oct 2010 Location: Behind J00 sumware, London Posts: 688	How has it left you out of pocket? __________________ Intel i5 2500K \| Thermaltake Frio \| 4x4GB Corsair Vengeance LP \| ASUS P8P67 Pro \| EVGA GTX680 2GB SC Signature 2 \| Silverstone ST85F (850W) \| 256GB OCZ Vertex 4 \| 1.5TB Samsung F3 \| 2TB WD Caviar Black \| SONY-NEC BD-5300S BD-RE \| Silverstone Raven 2 Evolution (RV02E-BW USB3.0) \| ASUS VG278H 3Dv2 \| Win7 Ult. 64bit \| Creative X-Fi Fatal1ty Platinum Champion Series \| Speakers:Logitech G51 \| Headset:Beyerdynamics DT770 Pro \| Keyboard:Logitech G15 \| Mouse:Logitech G9x

10th Feb 2013, 13:48	#3
sniperdude Supermodder Join Date: Sep 2010 Location: UK Posts: 373	Can't leave you out of pocket you get a refund and go to another store. __________________ 2500k @4.1Ghz /BeQuiet Dark rock advanced / Gigabyte Z68 UD4 /8GB Corsair Vengeance /MSI twin frozr GTX 670 /Audigy 4 Platinum Pro /128GB+64GB Crucial M4's /Antec P182 /BeQuiet Dark Power Pro 650W.

10th Feb 2013, 14:34	#4
Kovoet Do I or Don't I Join Date: Aug 2009 Location: London, Harrow Posts: 4,401	I honestly have only had one problem with them but you will never have a perfect retailer in store or online. I ordered a 60cm 3 pin fan connector landed getting a 8 pin extension cable which was last week. So they ain't bad. I ain't going to even bother sending it back __________________ [Coolermaster Cosmos II] [i7 i2700K] [Hydro H100i] [ASUS GTX680 DirectCUii Top] [16GB Corsair Vengeance 1600mhz] [Asus Sabertooth Z77] [Corsair AX850] [1 x 300gb VelociRaptor] [1 x 1TB samsung F3] [Dell U2312H & U2311HM] [Corsair K90] [Belkin (razer) N52te] [ASUS ROG Vulcan] [120GB Corsair pro SSD] [ Mushkin 120GB deluxe SSD Sata 3 ][Logitech G9x] [ASUS Xonar DX soundcard] Asus Nexus Tablet

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10th Feb 2013, 14:39	#5
haggisathome Supermodder Join Date: Oct 2003 Location: scotland Posts: 394	the case cost a bit more from the other supplier , why can a smaller pc shop get a case with in a week and big player like scan cant , or even offer to get one . just my point of view thats all

11th Feb 2013, 13:50	#7
haggisathome Supermodder Join Date: Oct 2003 Location: scotland Posts: 394	no they never had one in stock , kustom are getting it for me from Germany

23rd Feb 2013, 15:17	#8
haggisathome Supermodder Join Date: Oct 2003 Location: scotland Posts: 394	And yesterday my new case arrived , shame scan could not offer the same service a smaller shop could offer ! . Could any one from scan comment ?