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Old 4th Dec 2015, 22:06   #1
Nix
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Anyone else lose their free scan delivery?

Anyone else lose their free scan delivery? Scan now appears to be charging me for delivery after years of free delivery
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Old 4th Dec 2015, 22:13   #2
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Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.Impatience is definitely a rep cheat.
I know there was a 40 min spend or something to have it.. Apart from that, i'm not sure.
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Old 4th Dec 2015, 22:46   #3
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Min spend to qualify for free delivery is 20, or at least it was the last time I used it.
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Old 5th Dec 2015, 07:43   #4
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The minimum spend is (assuming it's not changed recently) 20 before VAT.
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Old 16th Feb 2016, 15:49   #5
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Quote:
Originally Posted by LennyRhys View Post
Min spend to qualify for free delivery is 20, or at least it was the last time I used it.
20 ex VAT, if I recall correctly.

To the OP - it's been that way for a looooooooong time, fella. When was the last time you ordered?
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Old 10th Mar 2016, 22:27   #6
No_Na_Me
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Hi My "free" Scan delivery seems to have gone also. I've been a Scan customer for decades & a Bit-Tech member for a good few years. Current order is well over the limit, so also confused.
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Old 10th Mar 2016, 22:57   #7
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It's still giving me the free delivery. Daft question perhaps, but are you logged in?
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Old 12th Mar 2016, 10:01   #8
No_Na_Me
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Hi Comrade Woody, yes I'm logged in on both.
I seem to recall having problem last time I ordered, I have 2 Scan accounts and looking at them the date the newer account ties in with my BitTech account date. I'll DM someone see if they can help.
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Old 12th Mar 2016, 11:27   #9
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Please log a query here - and our CS team can look into this.

Thanks
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Old 12th Mar 2016, 12:19   #10
No_Na_Me
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Quote:
Originally Posted by davidm View Post
Please log a query here - and our CS team can look into this.

Thanks
Thank You. Done.
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Old 14th Mar 2016, 18:12   #11
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Just wanted to say a big Thank You to DavidM & Lee @ Scan. Thanks guys all sorted now.
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