Xbox 360 repairs free for early buyers - bit-tech.net Forums

Da Dego · 22nd Sep 2006, 17:43

http://www.bit-tech.net/news/2006/09..._early_buyers/

Flibblebot · 22nd Sep 2006, 18:01

No doubt, Sony fanboys will start laughing and post all kinds of comments about how Microsoft can't make consoles...

All I can say is good on Microsoft, both in recognising the problem and doing something about it.

Spacecowboy92 · 22nd Sep 2006, 18:28

Will this go on for ever? so in 2-3 years will I still be able to send my xbox in free of charge?

mclean007 · 22nd Sep 2006, 18:47

Surely all the consoles were covered by warranty anyway?

samkiller42 · 22nd Sep 2006, 19:29

I had a problem with my 360, went back to the shop i bought it from (Game) and they swapped the Main unit over, no questions, kept my HDD thus all my saves

and i play happily, so its a good idea, well done Microsoft.

Sam

Firehed · 22nd Sep 2006, 20:55

I wonder if my old boss knows about this... our 360 ate at least five games. I wonder if it covers that as well as the repairs to the console itself...

DXR_13KE · 23rd Sep 2006, 00:58

never thought that MS was this cool

Warrior_Rocker · 23rd Sep 2006, 01:13

After the recall microsoft had to do on the power cords for the original xbox ocnsoles its nice to see them take up active role in ensuring we all have a good gaming experience. The fact this is happening so long after the first xbox 360's were produced means microsoft was probably not aware of an issue in the entire production batch. Good call microsoft.

orb · 23rd Sep 2006, 01:15

And how many still have there consoles from launch if they broke?

thecrownles · 23rd Sep 2006, 06:00

My 360 broke about 4 months ago and i just held on to it since then. But now, I'm going to send it in for repair so i can put my high-def plasma TV back in good use.

JaredC01 · 23rd Sep 2006, 06:24

Quote:

Originally Posted by Warrior_Rocker

After the recall microsoft had to do on the power cords for the original xbox ocnsoles its nice to see them take up active role in ensuring we all have a good gaming experience. The fact this is happening so long after the first xbox 360's were produced means microsoft was probably not aware of an issue in the entire production batch. Good call microsoft.

The initial 'recall' on the power cords wasn't because the power cables were faulty. The reason for the 'recall' was that the power supplies used in the early xbox's had no bracing mechanism on the socket, and the soldering lines came loose after a period of time. These lines could short out and cause the xbox to catch on fire. This is why the new power cables Microsoft sent out have a built in circuit breaker. Only the early xbox's had this problem.

Quote:

Originally Posted by orb

And how many still have there consoles from launch if they broke?

I got my 360 mid December (second shipment Best Buy got) and haven't had a single problem with it yet... Hopefully I didn't just jinx myself...

CollinstheClown · 23rd Sep 2006, 07:14

Quote:

Originally Posted by Spacecowboy92

Will this go on for ever? so in 2-3 years will I still be able to send my xbox in free of charge?

No, its a 1(one) year extention. The original was 3 months, this gives you 15 months since manufacture date/purchase date. Good call MS, guess that online petition I signed actually worked!

-CollinstheClown

mikeuk2004 · 24th Sep 2006, 17:56

This is why you dont buy something as soon as it comes out. Its always the same with all new tech.

Rich kids are the guinea pigs who buy stuff as soon as it comes out and find the faults and then the manufactures can fi it and have a reliable product there on.

I aint bought a 360 yet as im sure there are a few more faults to be sorted out. My xbox was one of the ones with the faukty power cords. THe DVD drive has died now as files refuse to play or jump and games are real slow at loading now.

DarkReaper · 24th Sep 2006, 18:09

Fair play to them, this does give them some brownie points in my view.

Cthippo · 24th Sep 2006, 21:58

Maybe, just maybe, their new corporate guiding principals or whatever it was called wasn't just marketing hype?? We can hope

Solidus · 24th Sep 2006, 22:26

why do i suddenly feel like getting an xbox360? its against all my better judgement...i mean i dont like the idea of paying to play online either.....sod it...nintendo wii all the way!

Sorry just a random thought i figured i should share O_O

Bindibadgi · 25th Sep 2006, 08:46

Wait a minute?? Despite something is in "warrenty" you still have to PAY to get it fixed in order to do something you paid for in the first place??

WTFs with that?

JonDixon · 25th Sep 2006, 09:55

Someone mentioned above that the original warranty is only 3 months. That is shocking. Most electrical items have usually 12 months warranty.

Considering the price of a 360, 3 months warranty is really low compared to the 12 months I just got on my £17.99 kettle.

If it is 3 months this is one product I would suggest purchasing the extended warranty just to give yourself reasonable coverage (that or ensure you have 'accidental' on your home insurance).

Bindibadgi · 25th Sep 2006, 10:07

Im sure you could take the issue to trading standards and win easily. In the UK it's 12 months, in some EU countries it's 2-3 years for electrical goods iirc.

wolff000 · 25th Sep 2006, 18:10

I got my 360 they day they were released in the states. I have had no issues other than discs have to be sqeaky clean otherwise its a 50/50 shot at working but to me that's not a big deal at all. I also purchased an extened warranty sine I got a "first run" I was sure there would be issues and I covered myself. Bravo to MS for taking care of this the right way the first time around.

22nd Sep 2006, 17:43	#1
Da Dego Brett Thomas Join Date: Aug 2004 Location: Cleveland, OH USA Posts: 3,906	Xbox 360 repairs free for early buyers http://www.bit-tech.net/news/2006/09..._early_buyers/ __________________ "Frankly that seems overkill. iluvtrees2 arguing with spec is the intellectual equivalent of a bunny rabbit taking on a pissed-off lion." - Nexxo

22nd Sep 2006, 18:01	#2
Flibblebot Free from artificial flavourings Join Date: Apr 2005 Location: Right here, right now Posts: 2,227	No doubt, Sony fanboys will start laughing and post all kinds of comments about how Microsoft can't make consoles... All I can say is good on Microsoft, both in recognising the problem and doing something about it. __________________ My uber-system: 66Mhz 486DX2, 8Mb RAM, 20Mb hard drive, 256 colour VGA adaptor (goes all the way up to 800x600!), keyboard AND serial mouse

22nd Sep 2006, 18:28	#3
Spacecowboy92 Gettin' Lazy Join Date: Apr 2006 Location: Winchester, UK Posts: 757	Will this go on for ever? so in 2-3 years will I still be able to send my xbox in free of charge? __________________

22nd Sep 2006, 18:47	#4
mclean007 Officious Bystander Join Date: May 2003 Location: Nodnol Posts: 1,595	Surely all the consoles were covered by warranty anyway? __________________ Demand Naked DSL in the UK!

22nd Sep 2006, 19:29	#5
samkiller42 KEEP IT CLEAN! Join Date: Apr 2006 Location: Havant, Hampshire, England Posts: 3,182	I had a problem with my 360, went back to the shop i bought it from (Game) and they swapped the Main unit over, no questions, kept my HDD thus all my saves and i play happily, so its a good idea, well done Microsoft. Sam __________________ The Rig: i7 920 D0, Gigabyte EX58-UD5, 12GB DDR3 1600mhz, BFG GTX295, Samsung 64gb SSD, WD 640gb Black, Samsung F2 Eco 1TB, Dell 3007WFP, Windows 7 RC. The Netbook: Samsung NC10 Black, Intel Atom, 2gb DDR2 Xbox Live: samkiller42¦PSN: samkiller42¦Bungie: samkiller42

22nd Sep 2006, 20:55	#6
Firehed Why not? I own a domain to match. Join Date: Feb 2004 Location: An hour north of Boston Posts: 12,576	I wonder if my old boss knows about this... our 360 ate at least five games. I wonder if it covers that as well as the repairs to the console itself... __________________ hire me @ eric-stern.com - web developer and php ninja pics @ my smugmug :: Twitter @firehed :: blog @ firehed.net 40D\|580EXII\|285HV\|AB800\|70-200f/4LIS\|17-50f/2.8\|150f/2.8Macro\|50f/1.8 MacPro @ 8x2.8GHz, 10GB FBDDR2, 3TB HD :: MBP @ 2x2.2GHz, 4GB DDR2, 320GB HD

23rd Sep 2006, 00:58	#7
DXR_13KE Madeira's banana is the best!!! Join Date: Sep 2005 Location: Madeira ; Portugal Posts: 6,461	never thought that MS was this cool __________________ *Renegade X - 0.40 Release!* <---- CLICK!

23rd Sep 2006, 01:13	#8
Warrior_Rocker Holder of the sacred iron Join Date: Jun 2005 Location: Tallahassee, FL Posts: 923	After the recall microsoft had to do on the power cords for the original xbox ocnsoles its nice to see them take up active role in ensuring we all have a good gaming experience. The fact this is happening so long after the first xbox 360's were produced means microsoft was probably not aware of an issue in the entire production batch. Good call microsoft. __________________ ..:: Recent Projects ::.. Picture Frame PC / Adding VGA to lcd / Razr Charge Cable Internal USB WiFi / Zune TV Output / Project XodusAMP Integrated AC Inverter / Project IDEpod / Project iPod HDD Reader

23rd Sep 2006, 01:15	#9
orb satisfying. Join Date: Dec 2003 Location: In a box. Posts: 1,102	And how many still have there consoles from launch if they broke? __________________ [ ADDICT ]

23rd Sep 2006, 06:00	#10
thecrownles What's a Relix? Join Date: Feb 2004 Location: Chicago, Illinois-US Posts: 732	My 360 broke about 4 months ago and i just held on to it since then. But now, I'm going to send it in for repair so i can put my high-def plasma TV back in good use. __________________ Sam0r: Mr. Winky got a little aroused, needless to say I was tenting. Women... know your place.

24th Sep 2006, 17:56	#13
mikeuk2004 What you Looking at Fool! Join Date: Sep 2004 Location: Sheffield, UK Posts: 3,045	This is why you dont buy something as soon as it comes out. Its always the same with all new tech. Rich kids are the guinea pigs who buy stuff as soon as it comes out and find the faults and then the manufactures can fi it and have a reliable product there on. I aint bought a 360 yet as im sure there are a few more faults to be sorted out. My xbox was one of the ones with the faukty power cords. THe DVD drive has died now as files refuse to play or jump and games are real slow at loading now. __________________ -\|- Xfire - Mikeuk2005 -\|- Xbox Live - Mike UK 2006 -\|- Playstation Network - Mikeuk2004 -\|-

24th Sep 2006, 18:09	#14
DarkReaper Alignment: Sarcastic Good Join Date: Jan 2004 Location: Belfast, NI Posts: 1,750	Fair play to them, this does give them some brownie points in my view.

24th Sep 2006, 21:58	#15
Cthippo Can't mod my way out of a paper bag Join Date: Aug 2005 Location: Bellingham, WA Posts: 4,456	Maybe, just maybe, their new corporate guiding principals or whatever it was called wasn't just marketing hype?? We can hope __________________ Notice: If we see you flaming we will assume you are on fire and take appropriate measures - The Bit-Tech Fire Brigade.

24th Sep 2006, 22:26	#16
Solidus Superhuman Join Date: Dec 2005 Location: England Posts: 1,645	why do i suddenly feel like getting an xbox360? its against all my better judgement...i mean i dont like the idea of paying to play online either.....sod it...nintendo wii all the way! Sorry just a random thought i figured i should share O_O __________________ I'm a n00b in need of constant h3lp! Xbox Live GT: Mephestic PSN Tag: M3phestic Twitter: Mephestic

25th Sep 2006, 08:46	#17
Bindibadgi Richard Swinburne bit-tech Staff Join Date: Mar 2001 Location: Omnipwntent Posts: 28,226	Wait a minute?? Despite something is in "warrenty" you still have to PAY to get it fixed in order to do something you paid for in the first place?? WTFs with that? __________________ Made you look, made you stare, made you clicked this in your underwear! Den of Geek!

25th Sep 2006, 09:55	#18
JonDixon Decking is the new modding Join Date: Mar 2002 Location: In The Night Garden Posts: 695	Someone mentioned above that the original warranty is only 3 months. That is shocking. Most electrical items have usually 12 months warranty. Considering the price of a 360, 3 months warranty is really low compared to the 12 months I just got on my £17.99 kettle. If it is 3 months this is one product I would suggest purchasing the extended warranty just to give yourself reasonable coverage (that or ensure you have 'accidental' on your home insurance). __________________ Jump in, we'll take you for a spin, and show you round the Wheelie World Rizeon S97V-GT - Awesome Gaming Laptop

25th Sep 2006, 10:07	#19
Bindibadgi Richard Swinburne bit-tech Staff Join Date: Mar 2001 Location: Omnipwntent Posts: 28,226	Im sure you could take the issue to trading standards and win easily. In the UK it's 12 months, in some EU countries it's 2-3 years for electrical goods iirc. __________________ Made you look, made you stare, made you clicked this in your underwear! Den of Geek!

25th Sep 2006, 18:10	#20
wolff000 I am here to steal your secrets. Join Date: Apr 2005 Location: Never-never Land Posts: 196	I got my 360 they day they were released in the states. I have had no issues other than discs have to be sqeaky clean otherwise its a 50/50 shot at working but to me that's not a big deal at all. I also purchased an extened warranty sine I got a "first run" I was sure there would be issues and I covered myself. Bravo to MS for taking care of this the right way the first time around. __________________ The gospel accordong to Myamoto, Chatper three, verse six..."And it is written that the gaming of man will die, and rest silent for two years. But on the eighty-fifth year of the twentieth century, it shall rise again. And its triumphant return shall be heralded by two great plumbers and thou will know gaming has been born again."