Hamleys attacked by virtual Vikings - bit-tech.net Forums

Garside · 19th Dec 2006, 10:24

http://www.bit-tech.net/news/2006/12...rtual_Vikings/

http://www.digg.com/tech_deals/Hamle...irtual_Vikings

Story is on digg too, so feel free to give it a digg and support bit!

mclean007 · 19th Dec 2006, 10:46

No harm in a bit of pillage. I'd have taken advantage if (a) they had anything I want to buy and (b) I'd known about it.

Good for Hamleys for doing the right thing and honouring the erroneous transactions - must have cost them a fortune!

I get the feeling there may be some rolling heads in Hamleys' IT division...

whisperwolf · 19th Dec 2006, 11:07

I get the feeling the heads will roll in the legal department for not putting in place the standard T&C's most stores like amazon and woolworths use.

mclean007 · 19th Dec 2006, 11:26

Quote:

Originally Posted by whisperwolf

I get the feeling the heads will roll in the legal department for not putting in place the standard T&C's most stores like amazon and woolworths use.

Not sure I follow. Are you suggesting that they have to honour the mispriced sales because they didn't put the right T&Cs in place to disclaim liability for mistakes? Maybe that is the case, or maybe they would rather take one for the team, suck up the losses and ship the items than face the negative publicity consequences of reneging on sales. In any event, the legal people almost certainly are not to blame - had their input been requested, they would certainly have put the appropriate disclaimers in place.

blackerthanblack · 19th Dec 2006, 11:40

I think that in the UK a store has the right to charge full price if something is advertised for less and it is a genuine mistake. Not sure if this applies online as well but i would have thought so.

This kind of makes me think that I might use this store in future if they honour this rather massive mistake. A lot of much bigger companies probably (and have I'm sure) would tell us where to go.

ShaqArif · 19th Dec 2006, 11:54

I think this is what the 'E&OE' on terms and conditions usually means - 'Errors and Omissions Excepted'. So if they do screw up on the pricing and it was a mistake, then legally they can charge full price. But I guess as Mclean suggests, they probably wouldn't want the negative publicity that goes with it...

specofdust · 19th Dec 2006, 12:27

I'm not sure about this, morally speaking. I know most people are just going to say "Hamley's fault, so screw 'em" - but I kinda have the feeling that it's not really the right thing to be doing.

I guess Hamley's probably didn't lose all that much money, but I'm still not sure the people abusing the codes were doing something just.

whisperwolf · 19th Dec 2006, 12:43

Quote:

Originally Posted by mclean007

Not sure I follow. Are you suggesting that they have to honour the mispriced sales because they didn't put the right T&Cs in place to disclaim liability for mistakes? Maybe that is the case, or maybe they would rather take one for the team, suck up the losses and ship the items than face the negative publicity consequences of reneging on sales. In any event, the legal people almost certainly are not to blame - had their input been requested, they would certainly have put the appropriate disclaimers in place.

Well it would be the first company ive ever seen that would willing to honour a 24 hour period 60% discount which stripped the vast majority of its stock of best selling lines for both its online and instore business, as they use a central warehouse, with 1 week of sales left before christmas, just to avoid at worst a front page article in the daily record (as happened to woolworths £150 tv offer) quoting how a secretary is really upset as she ordered 5 tvs and woolys won't send them boo hoo.
Would have been much easier for them to just do the standard cancellation email with please refer to our T&C article 3.

JonDixon · 19th Dec 2006, 13:48

Gr8 advertising for hotukdeals. Been a member of that site for 6 months now. Saved £200 on new lcd tv, £100 on dell laptop and £100 on cross trainer to name but a few items Ive bought.

Got on great with the hamleys deal. Got a Brio train track for my son and barbie stuff for my daughter. Just a shame they don't do xbox 360 gear.

Although everyone got a decent deal on the hamleys site, their prices were quite high compared to their competition such as toys-r-us.

Tyinsar · 20th Dec 2006, 01:19

Quote:

Originally Posted by specofdust

I'm not sure about this, morally speaking. I know most people are just going to say "Hamley's fault, so screw 'em" - but I kinda have the feeling that it's not really the right thing to be doing.

I guess Hamley's probably didn't lose all that much money, but I'm still not sure the people abusing the codes were doing something just.

Seconded

JonDixon · 20th Dec 2006, 07:00

Just an update it seems that hamleys are not honoring some of the orders after all. Ther have been some cancellations of orders even though they've taken the money.

specofdust · 20th Dec 2006, 10:54

Quote:

Originally Posted by JonDixon

Just an update it seems that hamleys are not honoring some of the orders after all. Ther have been some cancellations of orders even though they've taken the money.

Well, I'm almost surprised at myself for saying this, but - Good.

whisperwolf · 20th Dec 2006, 12:10

Ah, so I take it the delay in canceling orders was due to them trying to decide if multiple voucher use could be classed as a mispricing/ fraudulent issue covered by the T&C. According to the guardian they are offering a 25% discount instead. However the letters have started rolling in with people upset that little jimmy won't be receiving his £15,000 snooker table and spoiling his first christmas.

specofdust · 20th Dec 2006, 12:17

Maybe Jimmy should be smart and pay full price then, instead of attempting to rip off a big faceless corporation.

Whining gits.

19th Dec 2006, 10:24	#1
Garside Supermodder Join Date: Jan 2006 Location: London Posts: 396	Hamleys attacked by virtual Vikings http://www.bit-tech.net/news/2006/12...rtual_Vikings/ http://www.digg.com/tech_deals/Hamle...irtual_Vikings Story is on digg too, so feel free to give it a digg and support bit! Last edited by Garside; 19th Dec 2006 at 11:20.

19th Dec 2006, 10:46	#2
mclean007 Officious Bystander Join Date: May 2003 Location: Nodnol Posts: 1,620	No harm in a bit of pillage. I'd have taken advantage if (a) they had anything I want to buy and (b) I'd known about it. Good for Hamleys for doing the right thing and honouring the erroneous transactions - must have cost them a fortune! I get the feeling there may be some rolling heads in Hamleys' IT division... __________________ Demand Naked DSL in the UK!

19th Dec 2006, 11:07	#3
whisperwolf Ultramodder Join Date: Sep 2004 Location: Edinburgh Posts: 1,226	I get the feeling the heads will roll in the legal department for not putting in place the standard T&C's most stores like amazon and woolworths use. __________________ "I do not agree with what you have to say, but I'll defend to the death your right to say it. " Voltaire. My Flickr

19th Dec 2006, 11:40	#5
blackerthanblack Multimodder Join Date: Sep 2004 Location: Fife Posts: 213	I think that in the UK a store has the right to charge full price if something is advertised for less and it is a genuine mistake. Not sure if this applies online as well but i would have thought so. This kind of makes me think that I might use this store in future if they honour this rather massive mistake. A lot of much bigger companies probably (and have I'm sure) would tell us where to go. __________________ There is so a spoon

19th Dec 2006, 12:27	#7
specofdust Banned Join Date: Feb 2005 Location: Aberdeen, UK, EU Posts: 7,667	I'm not sure about this, morally speaking. I know most people are just going to say "Hamley's fault, so screw 'em" - but I kinda have the feeling that it's not really the right thing to be doing. I guess Hamley's probably didn't lose all that much money, but I'm still not sure the people abusing the codes were doing something just. __________________ Like marmite, only no-one hates it Mmm bop!

19th Dec 2006, 11:54	#6
ShaqArif What's a Dremel? Join Date: Oct 2006 Location: London, UK Posts: 12	I think this is what the 'E&OE' on terms and conditions usually means - 'Errors and Omissions Excepted'. So if they do screw up on the pricing and it was a mistake, then legally they can charge full price. But I guess as Mclean suggests, they probably wouldn't want the negative publicity that goes with it...

19th Dec 2006, 13:48	#9
JonDixon Decking is the new modding Join Date: Mar 2002 Location: In The Night Garden Posts: 696	Gr8 advertising for hotukdeals. Been a member of that site for 6 months now. Saved £200 on new lcd tv, £100 on dell laptop and £100 on cross trainer to name but a few items Ive bought. Got on great with the hamleys deal. Got a Brio train track for my son and barbie stuff for my daughter. Just a shame they don't do xbox 360 gear. Although everyone got a decent deal on the hamleys site, their prices were quite high compared to their competition such as toys-r-us. __________________ Jump in, we'll take you for a spin, and show you round the Wheelie World Rizeon S97V-GT - Awesome Gaming Laptop

20th Dec 2006, 07:00	#11
JonDixon Decking is the new modding Join Date: Mar 2002 Location: In The Night Garden Posts: 696	Just an update it seems that hamleys are not honoring some of the orders after all. Ther have been some cancellations of orders even though they've taken the money. __________________ Jump in, we'll take you for a spin, and show you round the Wheelie World Rizeon S97V-GT - Awesome Gaming Laptop

20th Dec 2006, 12:10	#13
whisperwolf Ultramodder Join Date: Sep 2004 Location: Edinburgh Posts: 1,226	Ah, so I take it the delay in canceling orders was due to them trying to decide if multiple voucher use could be classed as a mispricing/ fraudulent issue covered by the T&C. According to the guardian they are offering a 25% discount instead. However the letters have started rolling in with people upset that little jimmy won't be receiving his £15,000 snooker table and spoiling his first christmas. __________________ "I do not agree with what you have to say, but I'll defend to the death your right to say it. " Voltaire. My Flickr

20th Dec 2006, 12:17	#14
specofdust Banned Join Date: Feb 2005 Location: Aberdeen, UK, EU Posts: 7,667	Maybe Jimmy should be smart and pay full price then, instead of attempting to rip off a big faceless corporation. Whining gits. __________________ Like marmite, only no-one hates it Mmm bop!