Dell back under Dell's control - bit-tech.net Forums

Tim S · 1st Feb 2007, 18:06

http://www.bit-tech.net/news/2007/02...dells_control/

samkiller42 · 1st Feb 2007, 18:15

So what was the reason behind his leaving?

Sam

Tim S · 1st Feb 2007, 18:23

Wall St. has been after his head for a while

Veles · 1st Feb 2007, 20:05

In a "Bring me his head on a silver platter" way or a "You're awesome we want you" way?

DXR_13KE · 1st Feb 2007, 20:38

maybe the first.

Tyinsar · 1st Feb 2007, 21:55

Hopefully the bit about making customer service better is true - a friend of mine recently went to buy a computer from Dell and after the hassle he got after trying to make a change to his order he canceled the order (which was an even bigger hassle).

HourBeforeDawn · 1st Feb 2007, 22:24

So does that mean Dell will no longer be a ****** company and be like how they use to be when the company first started when it was for the people not for the money, I mean I know it will still be for the money but maybe he will restore so of dells old values about not releasing ****** product, eh either way Im not going to buy from Dell ever again for the hell I had to go through with my crap laptop.

Bladestorm · 2nd Feb 2007, 00:52

I think "Customer experience" can be interpreted in a good many ways and doesn't neccessarily mean customer service, but hey it would be good if such a big company turned around and made a stand to actually improve on customer service

.

Tim S · 2nd Feb 2007, 07:30

We were dealing with Dell tech support the other day for some of machines we've got in the office. I was actually really impressed with their service and knowledge.

sinizterguy · 2nd Feb 2007, 14:49

What is with the "2.0" crap? Is it the new "XP" ?

sinizterguy · 2nd Feb 2007, 14:51

Quote:

Originally Posted by Tim S

We were dealing with Dell tech support the other day for some of machines we've got in the office. I was actually really impressed with their service and knowledge.

Every time I have had to deal with them, once you communicated what it is that you wanted, they deal with it as well as they can and pretty efficiently. If they say they will call you back - they will, multiple times if required, until you are happy that the problem has been sorted, unlike some companies who will say so, but never do ...

mikeuk2004 · 5th Feb 2007, 13:21

Quote:

Originally Posted by samkiller42

So what was the reason behind his leaving?

Sam

This is the reason

Dell sued for chip kickbacks

Quote:

Dell shareholders are suing the computer maker over allegations it took kickbacks from Intel to maintain an exclusive relationship with the chipmaker. The class action suit alleges Dell's profits were inflated by as much as $800m a year by the payments. The money was paid as long as Dell rejected chips from rival supplier AMD. Dell only started offering machines with AMD processors last year.

The case, filed in Austin, Texas, alleges the computer maker failed to properly account for the money and defrauded shareholders. The filing was made Wednesday last week - the same day Dell announced Kevin Rollins would be replaced as CEO by Michael Dell.

The filing was made by law firm Lerach, Coughlin, Stoia, Geller, Rudman & Robbins LLP acting for two institutional investors.

One of the lawyers involved told AP that they do not allege that the payments were illegal, just incorrectly accounted for. The suit names 16 current and former Dell staff as well as accountancy firm PriceWaterhouseCoopers and Intel.

Dell is also under investigation by the Securities and Exchange Commission, and faces other suits over allegations that it knowingly sold faulty laptops.

In other news, returning CEO Michael Dell sent an email to staff on Friday which said the company would not be paying bonuses this year - but there would be some discretionary awards and pay rises. He said the last year had seen great efforts, but not great results, and blamed bureaucracy for the problems.

He said the company would cut the number of top managers from 20 to 12 and would not be hiring a chief operating officer.

The company's European boss Paul Bell is taking over the US business.

http://www.theregister.co.uk/2007/02..._class_action/

DougEdey · 5th Feb 2007, 13:51

I hope they don't go all curved edges on their text and boxes and stuff.

Damned Dell 2.0, they'll write a book on it soon and sell it with conferences. How to make your system Dell 2.0.

1st Feb 2007, 18:06	#1
Tim S Pewlius Caesar bit-tech Staff Join Date: Nov 2001 Location: Ascot, Berks Posts: 18,021	Dell back under Dell's control http://www.bit-tech.net/news/2007/02...dells_control/ __________________ Tim on Twitter \| Tim's Blog \| Tim's Flickr The bit-tech Blog \| bit-tech on Twitter \| Join the bit-tech & Custom PC folding team (#35947)

1st Feb 2007, 18:15	#2
samkiller42 KEEP IT CLEAN! Join Date: Apr 2006 Location: Havant, Hampshire, England Posts: 3,185	So what was the reason behind his leaving? Sam __________________ The Rig: i7 920 D0, Gigabyte EX58-UD5, 12GB DDR3 1600mhz, BFG GTX295, Samsung 64gb SSD, WD 640gb Black, Samsung F2 Eco 1TB, Dell 3007WFP, Windows 7 RC. The Netbook: Samsung NC10 Black, Intel Atom, 2gb DDR2 Xbox Live: samkiller42¦PSN: samkiller42¦Bungie: samkiller42

1st Feb 2007, 18:23	#3
Tim S Pewlius Caesar bit-tech Staff Join Date: Nov 2001 Location: Ascot, Berks Posts: 18,021	Wall St. has been after his head for a while __________________ Tim on Twitter \| Tim's Blog \| Tim's Flickr The bit-tech Blog \| bit-tech on Twitter \| Join the bit-tech & Custom PC folding team (#35947)

1st Feb 2007, 20:38	#5
DXR_13KE Madeira's banana is the best!!! Join Date: Sep 2005 Location: Madeira ; Portugal Posts: 6,473	maybe the first. __________________ *Renegade X - 0.40 Release!* <---- CLICK!

1st Feb 2007, 21:55	#6
Tyinsar 6 screens / 1 card Join Date: Jul 2006 Location: AB.CA Posts: 2,005	Hopefully the bit about making customer service better is true - a friend of mine recently went to buy a computer from Dell and after the hassle he got after trying to make a change to his order he canceled the order (which was an even bigger hassle). __________________ It's not about how life treats you, it's about how you treat life.

1st Feb 2007, 22:24	#7
HourBeforeDawn a.k.a KazeModz Join Date: Oct 2006 Location: Cali, USA Posts: 1,796	So does that mean Dell will no longer be a **** company and be like how they use to be when the company first started when it was for the people not for the money, I mean I know it will still be for the money but maybe he will restore so of dells old values about not releasing **** product, eh either way Im not going to buy from Dell ever again for the hell I had to go through with my crap laptop. __________________ Current Rig: RubyRED • Lian-Li A05B • (2) Swiftech 220 Radiators • (2) D5 Variable Pumps • (2) Res • and a whole lot of modding • Retired Rig: Project F.E.A.R. • TT Lanbox Lite • Swiftech H2O-120 • Q6600 G0 OC@3.6ghz • 2900XT • 4gb SuperTalent Memory •

2nd Feb 2007, 00:52	#8
Bladestorm Hypermodder Join Date: Dec 2005 Location: United Kingdom Posts: 682	I think "Customer experience" can be interpreted in a good many ways and doesn't neccessarily mean customer service, but hey it would be good if such a big company turned around and made a stand to actually improve on customer service . __________________ Athlon 64 X2 3800+ @ 250x10 (1.475v) \| EVGA GTX 260 55nm SSC \| A8N-SLI Premium \| 2x(4GB) Corsair Twinx2048-PC3200C2 \| Asus Xonar DX \| Antec truepower 550w \| Akasa Eclipse-62 DDC12VPlus1, DD TDX, 3/8 tygon r3603 tubing, PA120.2, DD double floppy bay res

2nd Feb 2007, 07:30	#9
Tim S Pewlius Caesar bit-tech Staff Join Date: Nov 2001 Location: Ascot, Berks Posts: 18,021	We were dealing with Dell tech support the other day for some of machines we've got in the office. I was actually really impressed with their service and knowledge. __________________ Tim on Twitter \| Tim's Blog \| Tim's Flickr The bit-tech Blog \| bit-tech on Twitter \| Join the bit-tech & Custom PC folding team (#35947)

2nd Feb 2007, 14:49	#10
sinizterguy Dark & Sinizter Join Date: Jul 2002 Location: London, UK Posts: 5,462	What is with the "2.0" crap? Is it the new "XP" ? __________________ Nothing here. Go away and dont bother me.

5th Feb 2007, 13:51	#13
DougEdey I pwn all your storage Join Date: Jul 2005 Location: Southampton Posts: 13,933	I hope they don't go all curved edges on their text and boxes and stuff. Damned Dell 2.0, they'll write a book on it soon and sell it with conferences. How to make your system Dell 2.0. __________________ Burnout: Paradise Stats!XBL: DougEdey Bindi PSN ID: DougEdey Twitter