New OcUK MD vows to address past service issues - bit-tech.net Forums

Tim S · 8th Oct 2007, 17:13

http://www.bit-tech.net/news/2007/10...rvice_issues/1

This morning Overclockers UK announced that it had appointed a new MD. We asked him how he plans to improve the company.

Joeymac · 8th Oct 2007, 17:22

Quote:

I’m sure many will be glad to hear that past issues look likely to be addressed. Certainly, after working in customer services during a part-time job whilst I was at university, the level of customer satisfaction is one of the key elements to holding onto customers in the long term.

Tescos? Asda?..... Aldi?

Luckily I haven't had to return anything from overclockers. I think I got my current graphics card and maybe a hard drive. They still work and were delivered in a timely fashion so I've have no complaints. But I do hear all the time about the shoddy aftersales... it does make me think twice and usually go with scan or somewhere if the price is the same.

Paradigm Shifter · 8th Oct 2007, 18:15

I've been fortunate enough never to have to experience OcUK's customer support... but yep, I've had horror stories from a few friends that use them.

Sam0r · 8th Oct 2007, 18:21

I still haven't forgiven them for what they did to a friend of mine. They lost 1.5k of stuff, when he phoned them up, they basically said "bad luck mate" and hung up.

So, he took a trip up to their office, and suddenly they were very willing to settle the matter there and then.

Anyway, does this mean the infamous "Spie" has gone? I never once heard anything good about that bloke, there are rumors that he's a racist etc going round and all in all a pretty nasty bloke.

Edit: Bugger, he's now the chairman.

The Chugnut · 8th Oct 2007, 18:33

You can't polish a turd. They're not getting any more of my money.

Cowboys, plain and simple.

toric334 · 8th Oct 2007, 19:19

Had to return a PSU after the advertised spec didn't match with what was sent. 5 minute call to customer service sorted it, returned it the next day and had the money back in my account in 3 days.

Only critisism would be the lack of cheaper postage options (a la eBuyer), but they've been nothing but excellent to me.

TomH · 8th Oct 2007, 19:38

Blah blah blah blah, spin spin spin!

Crap upside-down is still crap, whichever way you want to look at it

tzang · 8th Oct 2007, 20:03

I've had over 6 years of good experience from OcUK (plus the hundreds of clients I've recommended) but recently (2 months ago) turned away from them after their first screw up, which took over a month to resolve and without a satisfactory result. Their technical support is very good (albeit the 0871 number) but they still lack the customer services.

Throw in overpriced hardware and delivery prices (which I use to be willing to pay for) and you start looking for competitors who can do better. They do have the advantage of having most of the top-of-the-range hardware instock but until they sort out their services, I definitely won't be looking to them again.

asteroth · 8th Oct 2007, 21:31

back in the day who remembers when Scan were known as Scam? Scan did a big turn around and I for one hardly shop elsewhere now. saying that, OCUK are going to have to be amazing before i would consider shopping there again.

Demon Cleaner · 8th Oct 2007, 21:49

Quote:

Originally Posted by tzang

Their technical support is very good (albeit the 0871 number) but they still lack the customer services.

You should have gone to www.saynoto0870.com

I haven't used overclockers in years, but never had a problem. I may have to use them in the future though as they sell stuff that you can't buy elsewhere (mainly fans and heatsinks). But generally I avoid them because of what others have said and the fact that most items can be found cheaper elsewhere.

You will always hear more people complaining about a company than praising them. I'm sure the vast majority of customers have never had a problem.

RTT · 8th Oct 2007, 22:44

never had a problem with them, but any improvements can only be a good thing

will. · 8th Oct 2007, 22:51

Proudfoot....

AHHHHAHAHAHAHAHAHA!

and I'm done.

(sounds like a carebear)

Definitely done now.

Anyhoo, aside from funny names: I hope he kicks their phone people's arses and tells them not to be so damn rude! I'm the customer damnit! You have to listen to me before telling me I'm wrong! And in that case, be damn sure I'm not right first!

Omnituens · 9th Oct 2007, 01:50

when my Â£450 monitor had 2 stuck adjacent pixels in the centre of the screen, they refused to take it back, even under the Distance Selling Act. They also sent me a faulty CPU, and charged me Â£20 when I sent it back stating it would not even reach POST. I sent it back again and got a new one, but refused to refund the cost and postage i had incurred. If i shop there, i make sure the item i'm buying is RMA'd to the manufacturer, not them.

(OT but thanks to Dave over at Dell for getting the monitor sorted quicky, but no thanks to Dell's main call centre)

Boon · 9th Oct 2007, 02:22

After being somewhat a regular customer at OCUK a number of disastrous RMA experiences for myself and a friend a few years back means I pretty much swore of buying anything from them in the future. The now renowned poor customer experience coupled with the forum leak which seemed to further highlight the attitude of senior staff at OCUK has resulted in what I believe is a well deserved reputation.

I have now taken it on myself to steer all away from purchasing unless it is something which really can't be found elsewhere (they do seem to have some quite difficult to find stock). IIRC, as mentioned above, Mr Proudfoot seemed to be the worst of the bunch and with that character still as Chairman I can't see how they will change. Who actually owns the company?

Naberius · 9th Oct 2007, 02:44

Can't say i have ever experienced any problems with them and would use them in the future, although they do seem a bit more pricey at times.

And if i'm honest i have experienced far more problems with Scan (Scam still in my eyes), these days they cannot even seem to be able to arrange next day delivery because it takes them a day to sort themselves out. The only problem with Scan is that they have positioned themselves so well in the market that it is difficult to get around using them, their prices and stock options are very competitive.

mp3manager · 9th Oct 2007, 06:16

I've ordered a few things over the years and have had no problems but my last order was in 2005 and it was the last. I don't like the way Proudfoot handles things, his attitude stinks and he won't get anymore of my money.

If this new guy wants to turn things around, there is only one course of action.

Quote:

Originally Posted by will.

Proudfoot....

AHHHHAHAHAHAHAHAHA!

and I'm done.

(sounds like a carebear)

Looks like one too imo....love the flight attendant orange tan. lol

http://www.zen19691.zen.co.uk/spie.jpg

Seraphim Works · 9th Oct 2007, 07:31

Arg, Overclockers....
Once again, I'm in the process of ANOTHER rma for the Geil ram I ordered from them. I can't stand the company anymore to be honest, for anything new, I go elsewhere. Without a doubt.

Even poking with a stick is getting too close to the shoddy attitude they have

RTT · 9th Oct 2007, 08:01

Quote:

Originally Posted by Boon

Who actually owns the company?

If that wasn't a rhetorical question, proudfoot is the sole share-holder

Silver51 · 9th Oct 2007, 09:37

I've not had any bad experiences with OcUK, but then I've not had to RMA anything with them. I used to shop at eBuyer, but after they started messing up orders (one after the other) and having to wait a month before anyone would respond to an 'e-note' I gave up on them. I've had problems with Microdirect in the past as well.

From what people are saying, it'll be quicker and easier to build a machine 'in' PCWorld. Just pop the boxes and build on the floor, at least you'll know instantly if the hardware is broken.

Darth Joules · 9th Oct 2007, 10:02

OcUK have joined eBuyer on my list on "no-go" areas for hardware shopping. 3 years ago I didn't have any problems OcUK and RMAs to them, but this year has been awful. RMA service is poor/non-exsistant and I don't trust their stock inventory. When you order a Hitachi 320GB 16MB cache hard drive that's what you should get.....not the 8MB cache version which they don't even sell. They've gone to the dogs!

eBuyer are still the worst IMHO, I actually had the threaten them with court action over a refund before anything happend.

8th Oct 2007, 17:13	#1
Tim S Pewlius Caesar bit-tech Staff Join Date: Nov 2001 Location: Ascot, Berks Posts: 18,021	New OcUK MD vows to address past service issues http://www.bit-tech.net/news/2007/10...rvice_issues/1 This morning Overclockers UK announced that it had appointed a new MD. We asked him how he plans to improve the company. __________________ Tim on Twitter \| Tim's Blog \| Tim's Flickr The bit-tech Blog \| bit-tech on Twitter \| Join the bit-tech & Custom PC folding team (#35947)

8th Oct 2007, 18:15	#3
Paradigm Shifter Lethargic Join Date: May 2006 Posts: 1,213	I've been fortunate enough never to have to experience OcUK's customer support... but yep, I've had horror stories from a few friends that use them. __________________ Core i7 920 D0 @ 3.8GHz \| 6GB Corsair 1600MHz \| Gigabyte EX58-UD5 \| XFX 4870X2 2GB \| 4TB \| WUXGA Last edited by Paradigm Shifter; 8th Oct 2007 at 18:15. Reason: Spelling

8th Oct 2007, 18:21	#4
Sam0r Hater of Seagate Join Date: Jun 2005 Location: Birmingham, UK Posts: 1,894	I still haven't forgiven them for what they did to a friend of mine. They lost 1.5k of stuff, when he phoned them up, they basically said "bad luck mate" and hung up. So, he took a trip up to their office, and suddenly they were very willing to settle the matter there and then. Anyway, does this mean the infamous "Spie" has gone? I never once heard anything good about that bloke, there are rumors that he's a racist etc going round and all in all a pretty nasty bloke. Edit: Bugger, he's now the chairman. __________________ Lenovo 3000 N200 - C2D 1.6 - 2gb DDR533 - 120gb HD Xbox Live Gamertag: Sam00r \| My Blog Type Thing

8th Oct 2007, 20:03	#8
tzang Traditional Nutter Join Date: Jun 2007 Location: London Posts: 117	I've had over 6 years of good experience from OcUK (plus the hundreds of clients I've recommended) but recently (2 months ago) turned away from them after their first screw up, which took over a month to resolve and without a satisfactory result. Their technical support is very good (albeit the 0871 number) but they still lack the customer services. Throw in overpriced hardware and delivery prices (which I use to be willing to pay for) and you start looking for competitors who can do better. They do have the advantage of having most of the top-of-the-range hardware instock but until they sort out their services, I definitely won't be looking to them again. __________________ I'm always wrong until proven right! Q9450 \| Striker II Extreme \| Corsair 4GB DDR3 \| XFX GTX 280 \| Lian Li PC-75 \| Corsair HX1000W Auzentech X-Fi Prelude \| Logitech G15 / G9 / Z-5500 \| 4x Samsung 750GB & 4x Samsung 1TB \| HP LP2475W Dell XPS M1710 T7200 \| 4GB DDR2 \| 7950GTX \| 320GB HDD - Apple MacBook T8300 \| 4GB DDR3 \| 9400M GS \| 250GB HDD

8th Oct 2007, 22:44	#11
RTT bwarp Moderator Join Date: Mar 2001 Location: Berkshire Posts: 12,985	never had a problem with them, but any improvements can only be a good thing __________________ This post is non-negotiable. All terms and conditions apply. Arguing on the internet is like competing in the special Olympics. Even if you win you're still a retard.

8th Oct 2007, 18:33	#5
The Chugnut Minimodder Join Date: Oct 2007 Posts: 31	You can't polish a turd. They're not getting any more of my money. Cowboys, plain and simple.

8th Oct 2007, 19:19	#6
toric334 Modder Join Date: Nov 2006 Location: Bristol, Uk Posts: 60	Had to return a PSU after the advertised spec didn't match with what was sent. 5 minute call to customer service sorted it, returned it the next day and had the money back in my account in 3 days. Only critisism would be the lack of cheaper postage options (a la eBuyer), but they've been nothing but excellent to me.

8th Oct 2007, 19:38	#7
TomH Bwahahahahaha Join Date: Nov 2002 Location: Salford Posts: 607	Blah blah blah blah, spin spin spin! Crap upside-down is still crap, whichever way you want to look at it

8th Oct 2007, 21:31	#9
asteroth Multimodder Join Date: Apr 2003 Location: a lost saffa in the uk Posts: 153	back in the day who remembers when Scan were known as Scam? Scan did a big turn around and I for one hardly shop elsewhere now. saying that, OCUK are going to have to be amazing before i would consider shopping there again.

8th Oct 2007, 22:51	#12
will. A motorbike of jealousy! Join Date: Mar 2005 Location: Yorkshire! Posts: 4,403	Proudfoot.... AHHHHAHAHAHAHAHAHA! and I'm done. (sounds like a carebear) Definitely done now. Anyhoo, aside from funny names: I hope he kicks their phone people's arses and tells them not to be so damn rude! I'm the customer damnit! You have to listen to me before telling me I'm wrong! And in that case, be damn sure I'm not right first! __________________ work \| play \| blog PS3 & 360: willblack Flickr my twitter. Last.FM Check out my Last.FM & iToggle & Nav-o-Matic jQuery plugins.

9th Oct 2007, 01:50	#13
Omnituens Supermodder Join Date: Apr 2006 Location: Stockport Posts: 407	when my Â£450 monitor had 2 stuck adjacent pixels in the centre of the screen, they refused to take it back, even under the Distance Selling Act. They also sent me a faulty CPU, and charged me Â£20 when I sent it back stating it would not even reach POST. I sent it back again and got a new one, but refused to refund the cost and postage i had incurred. If i shop there, i make sure the item i'm buying is RMA'd to the manufacturer, not them. (OT but thanks to Dave over at Dell for getting the monitor sorted quicky, but no thanks to Dell's main call centre) __________________ Current Rig: i7 D0 2.66GHz, 6GB 1066MHz Corsair "Dominator", 285 GTX.

9th Oct 2007, 02:22	#14
Boon Supermodder Join Date: Sep 2002 Posts: 271	After being somewhat a regular customer at OCUK a number of disastrous RMA experiences for myself and a friend a few years back means I pretty much swore of buying anything from them in the future. The now renowned poor customer experience coupled with the forum leak which seemed to further highlight the attitude of senior staff at OCUK has resulted in what I believe is a well deserved reputation. I have now taken it on myself to steer all away from purchasing unless it is something which really can't be found elsewhere (they do seem to have some quite difficult to find stock). IIRC, as mentioned above, Mr Proudfoot seemed to be the worst of the bunch and with that character still as Chairman I can't see how they will change. Who actually owns the company?

9th Oct 2007, 02:44	#15
Naberius Multimodder Join Date: Nov 2006 Location: UK Posts: 193	Can't say i have ever experienced any problems with them and would use them in the future, although they do seem a bit more pricey at times. And if i'm honest i have experienced far more problems with Scan (Scam still in my eyes), these days they cannot even seem to be able to arrange next day delivery because it takes them a day to sort themselves out. The only problem with Scan is that they have positioned themselves so well in the market that it is difficult to get around using them, their prices and stock options are very competitive.

9th Oct 2007, 07:31	#17
Seraphim Works Multimodder Join Date: Apr 2007 Location: Wirral / Coventry, UK Posts: 164	Arg, Overclockers.... Once again, I'm in the process of ANOTHER rma for the Geil ram I ordered from them. I can't stand the company anymore to be honest, for anything new, I go elsewhere. Without a doubt. Even poking with a stick is getting too close to the shoddy attitude they have __________________ From a 4.0Ghz P4 to a 3.3Ghz Q6600, thank god for price wars...

9th Oct 2007, 09:37	#19
Silver51 I cast flare! Join Date: Jul 2006 Location: Cornwall Posts: 1,186	I've not had any bad experiences with OcUK, but then I've not had to RMA anything with them. I used to shop at eBuyer, but after they started messing up orders (one after the other) and having to wait a month before anyone would respond to an 'e-note' I gave up on them. I've had problems with Microdirect in the past as well. From what people are saying, it'll be quicker and easier to build a machine 'in' PCWorld. Just pop the boxes and build on the floor, at least you'll know instantly if the hardware is broken.

9th Oct 2007, 10:02	#20
Darth Joules Supermodder Join Date: Feb 2004 Location: England Posts: 407	OcUK have joined eBuyer on my list on "no-go" areas for hardware shopping. 3 years ago I didn't have any problems OcUK and RMAs to them, but this year has been awful. RMA service is poor/non-exsistant and I don't trust their stock inventory. When you order a Hitachi 320GB 16MB cache hard drive that's what you should get.....not the 8MB cache version which they don't even sell. They've gone to the dogs! eBuyer are still the worst IMHO, I actually had the threaten them with court action over a refund before anything happend. __________________ *MONSTRI MIHI NON STERCORUM* --------------- ~ ---------------