LOL Antec Customer Service - Always excellent

[MiNiMaL_FuSS]

I'm aware that these threads pop up now and then for different companies, and that on the whole Antec have a fantastic reputation for customer service here already, indeed they've helped me with spare parts and extras many times before.

That said I think it's always good to give a company credit where credits due and it helps forum members to make informed decisions about purchases.

Those of you that haven't witnessed the fate of my poor P280, see it here: http://forums.bit-tech.net/showthread.php?t=259888

Took a shot in the dark and contacted Antec:

Dear Sir or Madam,

I'm the happy owner of a Antec p280 chassis, unfortunately it had a recent run-in with a haphazard courier and is now a little worse for wear! I very much doubt there's any kind of repair that can fix the issue, but I thought I would contact your support services on the off chance that something could actually be done. Please see the below pictures to inspect the damage for yourselves....(snip)

Within an hour I received the following:

Dear Sir,

I hope you are alright and didn't sustain the same damage as your enclosure!

I have to bring further bad news to you. Only the side panels and the front bezel and door can be replaced. These are usually the items which will be damaged by customers. Looking to your pictures, the frame itself has been damaged in such a way that it can not be mended.

From time to time we get enclosures back which has been damaged during transportation. (not every fork truck driver has a driving license!)

We do however have a frame with top panel which we can send to you but for the calculation of the sending fee we need to have the following information....(snip)

Quick, witty, and helpful! We'll see what comes of it, but that alone is worth a big thumbs-up for Antec! By the way the case is not under any kind of warranty, I don't even have an invoice or receipt, most companies would tell me where to get off!

[MiNiMaL_FuSS]

Antec are sending me a new frame and top panel for shipping costs (17euros), this is staggeringly good customer service consider my case is secondhand, has no paperwork, and isn't under warranty. Good on um! I'll buy Antec forever more!

[Gaming_freak_10]

That's amazing Minimal!!!

[Krikkit]

Wow, that is good service! I suppose the case frame is of no real use to them, but it's being prepared to go that extra mile and send parts out that distinguish CS departments.

[MiNiMaL_FuSS]

Not to mention I also got an email of very carefully put together set of photos/instructions detailing how to dissemble my current chassis and rebuild the new one, I probably didn't need this, but I doubt it's an off-the-shelf set of instructions for them.

Chuffed, looking forward to my p280 being all shiny and new!

[mrbungle]

Case wise they are superb.

Busted the door off a old case before and they sent me a entire new fascia for nothing!

[Noob?]

I had an old Antec Fusion, the VFD went faulty on it as the case was EOL, never did get the VFD replaced that was a shame as they were waiting on a delivery of the item.

Perhaps I should follow it up.

[Blogins]

They are good and actually speak human language! With me they replaced some cracked plastic clips for the Antec 620 free of charge. The retention bracket was and is poorly constructed but the customer service is there at the very least!