Best Buy 'admits' to selling trojan infected goods - bit-tech.net Forums

CardJoe · 18th Jan 2008, 11:20

http://www.bit-tech.net/news/2008/01...fected_goods/1

A leaked memo authored by US retail behemoth Best Buy admits to selling a model of digital photo frame which includes an old Trojan.

mikeuk2004 · 18th Jan 2008, 12:13

I guess they need to print on the box "trogens included"

the not so informed will be like wow, its got a trogen, it must be beter than the other brands because theres dont have trogens included.

HellRazor · 18th Jan 2008, 12:51

Boy am I glad I don't work for them anymore....this would have been yet ANOTHER headache because someone else screwed up....

Brett89 · 18th Jan 2008, 20:11

hopefully we get a fry's here in the near future, until then, it's a necessary evil, them and their "Dynex" quality products.

supermonkey · 18th Jan 2008, 20:37

Quote:

Originally Posted by mikeuk2004

I guess they need to print on the box "trogens included"

the not so informed will be like wow, its got a trogen, it must be beter than the other brands because theres dont have trogens included.

If you sell a picture frame with a banner on the box that reads, "Trojans included," you'll probably end up with folks thinking that the frame is only suitable for a certain type of photo.

-monkey

steveo_mcg · 18th Jan 2008, 23:01

Can't see it selling well in greece, once bitten and all that.

The_Beast · 19th Jan 2008, 00:05

That's why I hate Best Buy

HourBeforeDawn · 20th Jan 2008, 07:31

well although insignia is a best buy brand name the products are not produced by best buy but by a third party so really this isnt BB fault but that manufacture but of course people wont go that far they will just look at the last person they saw which would be the seller... oh well..

D B · 20th Jan 2008, 20:10

It's not that they sold it, it's what they're not doing once they found out about it

HourBeforeDawn · 27th Jan 2008, 01:23

alright straight from the horses mouth, here is an update on this...

NEW UPDATE: Insignia 10.4-inch Digital Photo Frame

Earlier this month, it came to our attention that some of the Insignia 10.4-inch LCD
Digital Photo Frames (model # NS-DPF10A, SKU # 8483866) were contaminated by a virus
during the manufacturing process. We are posting updates at
http://www.insignia-products.com/ to keep the public informed and are currently
connecting with our customers who may have been impacted.

We have worked hard to provide the best solution for our customers. Because
customers load and share files to these frames in many different ways, we're
providing one-on-one support to make sure that each customer can access the solution
that best meets their needs. Customers should call Insignia customer care at (877)
467-4289.

Included on the Insignia Web site are a few key facts:

* Not every frame was contaminated by the virus.
* This virus only affectscomputers running a Windows operating systemand will only
be initiated if the digital picture frame is connected to a PC via a USB cable.
Customers who have not connected the frame to a PC, or those who have updated
anti-virus software should be fully protected.
* The virus cannot infect memory cards, digital cameras or USB flash drives that are
connected to or inserted in the frame.

Again, please direct customers to Insignia customer care at (877) 467-4289. If a
customer in your store has questions, you may direct them to the Geek Squad who have
also been alerted to the situation and can provide guidance on next steps.

Ensuring that our customers are satisfied and have a quality product is of utmost
importance to us. This model has been discontinued and we are making changes to our
quality assurance and quality check process to help ensure a situation like this is
not repeated.

Please direct all news media inquiries to the Best Buy Public Relations department
at 612-292-NEWS or newscenter@bestbuy.com.

18th Jan 2008, 11:20	#1
CardJoe Player Character bit-tech Staff Join Date: Apr 2007 Posts: 8,009	Best Buy 'admits' to selling trojan infected goods http://www.bit-tech.net/news/2008/01...fected_goods/1 A leaked memo authored by US retail behemoth Best Buy admits to selling a model of digital photo frame which includes an old Trojan. __________________ this is joe's non-bit-tech blog

18th Jan 2008, 12:13	#2
mikeuk2004 What you Looking at Fool! Join Date: Sep 2004 Location: Sheffield, UK Posts: 3,052	I guess they need to print on the box "trogens included" the not so informed will be like wow, its got a trogen, it must be beter than the other brands because theres dont have trogens included. __________________ -\|- Xfire - Mikeuk2005 -\|- Xbox Live - Mike UK 2006 -\|- Playstation Network - Mikeuk2004 -\|-

18th Jan 2008, 12:51	#3
HellRazor Multimodder Join Date: Jun 2005 Location: Colorado, USA Posts: 108	Boy am I glad I don't work for them anymore....this would have been yet ANOTHER headache because someone else screwed up.... __________________ "If the women don't find you handsome, they should atleast find you handy" - Red Green Show

18th Jan 2008, 20:11	#4
Brett89 Ultramodder Join Date: Dec 2005 Location: Grand Forks ND Posts: 1,084	hopefully we get a fry's here in the near future, until then, it's a necessary evil, them and their "Dynex" quality products. __________________ C2D e6700 @ 3.25 Asus P5n-e SLi, 4GB of OCZ Platinum, Xonar D2, 320 and 160 GB Seagate, eVGA 8800 GTX and an Antec P182. C2D T7500 2.2ghz, 2GB DDR2, Quadro NVS 135M 14.1in screen

18th Jan 2008, 23:01	#6
steveo_mcg What owl? Join Date: May 2005 Location: Edinburgh Posts: 3,998	Can't see it selling well in greece, once bitten and all that. __________________ No boom today, boom tomorrow... there's always a boom tomorrow.

19th Jan 2008, 00:05	#7
The_Beast I am The Stig Join Date: Apr 2007 Location: Wisconsin Posts: 3,235	That's why I hate Best Buy __________________ Rendering Machine - Gigabyte DS3L P35 - C2Q Q6600 - Antec New Solution Series NSK4480B - Corsair XMS2 2Gb - Sapphire 2600 XT 256mb - Seagate 'Cuda 320 GB - Antec Earthwatt 430 watt - Windows XP Pro -

20th Jan 2008, 07:31	#8
HourBeforeDawn a.k.a KazeModz Join Date: Oct 2006 Location: Cali, USA Posts: 1,796	well although insignia is a best buy brand name the products are not produced by best buy but by a third party so really this isnt BB fault but that manufacture but of course people wont go that far they will just look at the last person they saw which would be the seller... oh well.. __________________ Current Rig: RubyRED • Lian-Li A05B • (2) Swiftech 220 Radiators • (2) D5 Variable Pumps • (2) Res • and a whole lot of modding • Retired Rig: Project F.E.A.R. • TT Lanbox Lite • Swiftech H2O-120 • Q6600 G0 OC@3.6ghz • 2900XT • 4gb SuperTalent Memory •

20th Jan 2008, 20:10	#9
D B Multimodder Join Date: Apr 2004 Location: San Diego, California, USA Posts: 243	It's not that they sold it, it's what they're not doing once they found out about it __________________ You keep those pink gloves up & swinging, Kimber Think Pink Scuba

27th Jan 2008, 01:23	#10
HourBeforeDawn a.k.a KazeModz Join Date: Oct 2006 Location: Cali, USA Posts: 1,796	alright straight from the horses mouth, here is an update on this... NEW UPDATE: Insignia 10.4-inch Digital Photo Frame Earlier this month, it came to our attention that some of the Insignia 10.4-inch LCD Digital Photo Frames (model # NS-DPF10A, SKU # 8483866) were contaminated by a virus during the manufacturing process. We are posting updates at http://www.insignia-products.com/ to keep the public informed and are currently connecting with our customers who may have been impacted. We have worked hard to provide the best solution for our customers. Because customers load and share files to these frames in many different ways, we're providing one-on-one support to make sure that each customer can access the solution that best meets their needs. Customers should call Insignia customer care at (877) 467-4289. Included on the Insignia Web site are a few key facts: * Not every frame was contaminated by the virus. * This virus only affectscomputers running a Windows operating systemand will only be initiated if the digital picture frame is connected to a PC via a USB cable. Customers who have not connected the frame to a PC, or those who have updated anti-virus software should be fully protected. * The virus cannot infect memory cards, digital cameras or USB flash drives that are connected to or inserted in the frame. Again, please direct customers to Insignia customer care at (877) 467-4289. If a customer in your store has questions, you may direct them to the Geek Squad who have also been alerted to the situation and can provide guidance on next steps. Ensuring that our customers are satisfied and have a quality product is of utmost importance to us. This model has been discontinued and we are making changes to our quality assurance and quality check process to help ensure a situation like this is not repeated. Please direct all news media inquiries to the Best Buy Public Relations department at 612-292-NEWS or newscenter@bestbuy.com. __________________ Current Rig: RubyRED • Lian-Li A05B • (2) Swiftech 220 Radiators • (2) D5 Variable Pumps • (2) Res • and a whole lot of modding • Retired Rig: Project F.E.A.R. • TT Lanbox Lite • Swiftech H2O-120 • Q6600 G0 OC@3.6ghz • 2900XT • 4gb SuperTalent Memory •