Microsoft were no help... - bit-tech.net Forums

Teknokid · 1st Feb 2008, 16:26

Hi there guys.
I bought a copy of OEM vista from you a couple of months back.
Then about a month ago, my motherboard took a turn for the worst and i had to buy a replacement.
Vista seemed to activate fine, which was good, but now it come up with 'Change of hardware detected' and is going to shut off in 2 days...
When i rang microsoft and explained the problem they told me to talk to my reseller, you guys.
Is there anything you can do to help?
Many thanks

HugoB · 1st Feb 2008, 16:32

Sorry to jump in, but technically as you bought a new motherboard you have to buy a new OEM copy of Vista - that's the way it works and the risk you take to save your pennies.

Teknokid · 1st Feb 2008, 16:40

yes, but the motherboard blew up, not really my fault, and the guy at microsoft said you could help

It just seems a bit of a stupid thing, they can see from the records, my vista was active for 2 days!!! thats nothing, im not gonna rest up on paying £70 for 2 days of vista before my motherboard dies...

Glider · 1st Feb 2008, 16:42

They can sell you a new OEM version of Vista... That's what defines OEM, it comes with a system. Change the core parts, get a new licence...

Teknokid · 1st Feb 2008, 16:46

i know, but 2 days

its depressing, i wont be buying it again if this doesnt get sorted so i would like to get it sorted...
can you not have sympathy since it was just 2 days?
sure if id used it for a year then changed my pc, but i had it for 2 days then it went kaput

Glider · 1st Feb 2008, 16:48

Stop acting like a child please... You took a gamble, you lost...

HugoB · 1st Feb 2008, 16:49

If your motherboard was under warranty and you got a direct replacement that might be a different scenario and your CD key might still be valid (as I guess you could technically argue that it was the same board in principle).

Otherwise, Scan may be very nice and offer you a new key - don't count on it though, it isn't Scan's fault.

Teknokid · 1st Feb 2008, 16:51

Yeah, ill just wait for some input from them, its just very frustrating. The microsoft guy from india just said i had to talk to my retailer, so thats what im doing..

oasked · 1st Feb 2008, 18:16

Phone up MS again, keep on trying - they'll let you activate it eventually (you just need to find the right rep).

This is nothing to do with Scan, they only sell you the box, they can't help.

Teknokid · 1st Feb 2008, 18:23

Cheers, im gonna try again tommorow, my dads good with this sort of thing...
I didnt think it was.... but the guy from india said it was ....argh well, sorry scan

sandys · 1st Feb 2008, 18:53

Use telephone activation its automatic when it asks you questions about the copy tell it that the copy has been on no other PC and you should get a new code, worked fine for me with my OEM 32bit when I moved it from my PC to my laptop when I bought x64 for my PC.

Teknokid · 1st Feb 2008, 18:56

i did that, but 2 days later it came up with hardware change...

sandys · 1st Feb 2008, 19:00

Interesting mine has been fine withtwo completely different systems.

Teknokid · 1st Feb 2008, 19:03

actually the warning hasnt appeared again, and i cant find a way too it, so i guess maybe its gone, that would be pretty wierd, ill see tommorow... normally it stays in the taskbar.

E7130 · 6th Mar 2008, 16:41

Actually, As stated on Microsoft's website:

Users who run a Microsoft Original Equipment Manufacturer (OEM) operating system may upgrade or replace most of the hardware components on the computer and still maintain the license for the original Microsoft OEM operating system software provided by the OEM, with the exception of an upgrade or a replacement of the motherboard. An upgrade or a replacement of the motherboard is considered to create a new personal computer. Therefore, Microsoft OEM operating system software cannot be transferred from another computer. If the motherboard is upgraded or replaced for reasons other than a defect then a new computer is created, and a new operating system license is required. If the motherboard is replaced because of a defect, the user does not need to acquire a new operating system license for the computer. The motherboard replacement must be the same make and model, or the same manufacturer’s replacement or equivalent, as defined by that manufacturer’s warranty. The reason for this licensing rule primarily relates to the end-user license agreement (EULA) and the support of the software covered by that EULA. The EULA is a set of usage rights granted to the end-user by the computer manufacturer. The EULA relates only to rights for that software as installed on that particular computer. The System Builder is required to support the software on that individual computer.

cpemma · 8th Mar 2008, 15:53

Quote:

Originally Posted by Teknokid

When i rang microsoft and explained the problem they told me to talk to my reseller, you guys.

And just to add, with OEM the "reseller" isn't Scan, it's the people who bought the parts and assembled the system complete with OS; in other words, you.

All MS need to know is that the original motherboard has been replaced under guarantee.

Teknokid · 8th Mar 2008, 15:55

oh, well i replaced it myself under my guarantee

nvm its all sorted now, it just went away.. wierd

1st Feb 2008, 16:26	#1
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	Microsoft were no help... Hi there guys. I bought a copy of OEM vista from you a couple of months back. Then about a month ago, my motherboard took a turn for the worst and i had to buy a replacement. Vista seemed to activate fine, which was good, but now it come up with 'Change of hardware detected' and is going to shut off in 2 days... When i rang microsoft and explained the problem they told me to talk to my reseller, you guys. Is there anything you can do to help? Many thanks __________________ Phenom II.... hmmm

1st Feb 2008, 16:32	#2
HugoB H to the U to the G to the O to the B Join Date: Dec 2006 Location: ThrustingReviews HQ Posts: 1,198	Sorry to jump in, but technically as you bought a new motherboard you have to buy a new OEM copy of Vista - that's the way it works and the risk you take to save your pennies. __________________ TrustedReviews.com - things I write about for a job

1st Feb 2008, 16:40	#3
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	yes, but the motherboard blew up, not really my fault, and the guy at microsoft said you could help It just seems a bit of a stupid thing, they can see from the records, my vista was active for 2 days!!! thats nothing, im not gonna rest up on paying £70 for 2 days of vista before my motherboard dies... __________________ Phenom II.... hmmm

1st Feb 2008, 16:42	#4
Glider /dev/null Join Date: Aug 2005 Location: Belgium Posts: 4,102	They can sell you a new OEM version of Vista... That's what defines OEM, it comes with a system. Change the core parts, get a new licence... __________________ There Are 10 Types Of People, Those Who Know Binary and Those Who Don't

1st Feb 2008, 16:46	#5
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	i know, but 2 days its depressing, i wont be buying it again if this doesnt get sorted so i would like to get it sorted... can you not have sympathy since it was just 2 days? sure if id used it for a year then changed my pc, but i had it for 2 days then it went kaput __________________ Phenom II.... hmmm

1st Feb 2008, 16:48	#6
Glider /dev/null Join Date: Aug 2005 Location: Belgium Posts: 4,102	Stop acting like a child please... You took a gamble, you lost... __________________ There Are 10 Types Of People, Those Who Know Binary and Those Who Don't

1st Feb 2008, 16:49	#7
HugoB H to the U to the G to the O to the B Join Date: Dec 2006 Location: ThrustingReviews HQ Posts: 1,198	If your motherboard was under warranty and you got a direct replacement that might be a different scenario and your CD key might still be valid (as I guess you could technically argue that it was the same board in principle). Otherwise, Scan may be very nice and offer you a new key - don't count on it though, it isn't Scan's fault. __________________ TrustedReviews.com - things I write about for a job

1st Feb 2008, 16:51	#8
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	Yeah, ill just wait for some input from them, its just very frustrating. The microsoft guy from india just said i had to talk to my retailer, so thats what im doing.. __________________ Phenom II.... hmmm

1st Feb 2008, 18:16	#9
oasked Stuck in the Mud Join Date: Aug 2005 Location: Bromley, Kent Posts: 2,552	Phone up MS again, keep on trying - they'll let you activate it eventually (you just need to find the right rep). This is nothing to do with Scan, they only sell you the box, they can't help. __________________ Intel i7 920 @ Stock \| 6GB Corsair DDR3\| Gigabyte GA-EX58-UD5 WD640 AALS \| POV 8800GT \| Lian-Li PC65 \| Enermax 600W SLI \| Dell 2408WFP

1st Feb 2008, 18:23	#10
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	Cheers, im gonna try again tommorow, my dads good with this sort of thing... I didnt think it was.... but the guy from india said it was ....argh well, sorry scan __________________ Phenom II.... hmmm

1st Feb 2008, 18:53	#11
sandys Hypermodder Join Date: Mar 2006 Location: Bristol, UK Posts: 918	Use telephone activation its automatic when it asks you questions about the copy tell it that the copy has been on no other PC and you should get a new code, worked fine for me with my OEM 32bit when I moved it from my PC to my laptop when I bought x64 for my PC. __________________ Into Gaming and around Bristol, UK, Click Here

1st Feb 2008, 18:56	#12
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	i did that, but 2 days later it came up with hardware change... __________________ Phenom II.... hmmm

1st Feb 2008, 19:00	#13
sandys Hypermodder Join Date: Mar 2006 Location: Bristol, UK Posts: 918	Interesting mine has been fine withtwo completely different systems. __________________ Into Gaming and around Bristol, UK, Click Here

1st Feb 2008, 19:03	#14
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	actually the warning hasnt appeared again, and i cant find a way too it, so i guess maybe its gone, that would be pretty wierd, ill see tommorow... normally it stays in the taskbar. __________________ Phenom II.... hmmm

6th Mar 2008, 16:41	#15
E7130 Shinju Join Date: Apr 2007 Posts: 19	Actually, As stated on Microsoft's website: Users who run a Microsoft Original Equipment Manufacturer (OEM) operating system may upgrade or replace most of the hardware components on the computer and still maintain the license for the original Microsoft OEM operating system software provided by the OEM, with the exception of an upgrade or a replacement of the motherboard. An upgrade or a replacement of the motherboard is considered to create a new personal computer. Therefore, Microsoft OEM operating system software cannot be transferred from another computer. If the motherboard is upgraded or replaced for reasons other than a defect then a new computer is created, and a new operating system license is required. If the motherboard is replaced because of a defect, the user does not need to acquire a new operating system license for the computer. The motherboard replacement must be the same make and model, or the same manufacturer’s replacement or equivalent, as defined by that manufacturer’s warranty. The reason for this licensing rule primarily relates to the end-user license agreement (EULA) and the support of the software covered by that EULA. The EULA is a set of usage rights granted to the end-user by the computer manufacturer. The EULA relates only to rights for that software as installed on that particular computer. The System Builder is required to support the software on that individual computer.

8th Mar 2008, 15:55	#17
Teknokid Supermodder Join Date: Dec 2007 Posts: 356	oh, well i replaced it myself under my guarantee nvm its all sorted now, it just went away.. wierd __________________ Phenom II.... hmmm