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Ralphy · 6th Oct 2011, 18:48

To cut a long story short I bought a Corsair gt 60 gig ssd
Have been trying to get it to work now for a good 2 weeks there are issues with these drives and my marvell controller, its well documented and Corsair know about it but havent yet got a fix.Wish id known before I bought it

Scan are usually good but on this occasion they refuse to RMA my drive for a refund or a swap, they say there is no fault.

I have spent hours on this problem

have applied all the updates , flashed the bios, updted the firmware on the drive, Corsair sent a list of things to try which I did, its better now than it was but still I get blue screens and crashes. its is unusable and I have had enough.

So it looks like I am left with an expensive doorstop
and Ill think twice about buying from Scan again

ChrisP · 7th Oct 2011, 08:37

Ralphy

Incompatibility is not a fault it means it does not work with product x but may work with product y.

A Fault would mean the product does not function with any product.

For example if you use the wrong brand memory used with a certain chipset would cause the memory not to be recognised, this is incompatible. However when the same memory used with a different chipset, would work then the product is clearly not faulty as it is working.

All of the Firmware issues with the Corsair SSD's should have been resolved.

If you can confirm your RMA number we can look into the issue and confirm your options.

Best Regards

Ralphy · 7th Oct 2011, 13:22

Thanks Chrisp
I have no RMA but I have the query
Query 0965587 - {3931E839-9677-4F80-8C12-A8B873AA1FA4}

AlphaAngel · 11th Oct 2011, 15:53

Ralphy,

I have sent you a PM. Have a look and PM me if you need more help.

(I think you need to read the posts in reverse order)

AA

Ralphy · 11th Oct 2011, 19:58

AA Thank you
Unfortunatley I cant PM you as I havent qualified yet due to my post count
But I have taken on board your advice

Ralphy · 15th Oct 2011, 15:00

No answer from Chrisp then

ChrisP · 17th Oct 2011, 08:27

Ralphy

Wesley's e-mail from the 5th confirms the following:

I can confirm we cannot issue an RMA for the item as you have clearly stated the device is operating fine on the different controller, the item does not contain a hardware fault but a compatibility between the item and the controller you are trying to run it from, this is not covered under warranty as warranty does not cover compatibility.

Ralphy · 17th Oct 2011, 11:42

Chrisp

The drive is operating on a Sata2 I bought it to run on a Sata3
so it runs at half speed

Fizzban · 17th Oct 2011, 15:49

With things like compatibility issues you need to send the item back within 7 days of purchasing, I believe.

6th Oct 2011, 18:48	#1
Ralphy What's a Dremel? Join Date: Oct 2011 Posts: 6	Is Incompatibility a Fault, Scan say not To cut a long story short I bought a Corsair gt 60 gig ssd Have been trying to get it to work now for a good 2 weeks there are issues with these drives and my marvell controller, its well documented and Corsair know about it but havent yet got a fix.Wish id known before I bought it Scan are usually good but on this occasion they refuse to RMA my drive for a refund or a swap, they say there is no fault. I have spent hours on this problem have applied all the updates , flashed the bios, updted the firmware on the drive, Corsair sent a list of things to try which I did, its better now than it was but still I get blue screens and crashes. its is unusable and I have had enough. So it looks like I am left with an expensive doorstop and Ill think twice about buying from Scan again

7th Oct 2011, 08:37	#2
ChrisP Retail Sales Manager Join Date: Jun 2007 Posts: 913	Ralphy Incompatibility is not a fault it means it does not work with product x but may work with product y. A Fault would mean the product does not function with any product. For example if you use the wrong brand memory used with a certain chipset would cause the memory not to be recognised, this is incompatible. However when the same memory used with a different chipset, would work then the product is clearly not faulty as it is working. All of the Firmware issues with the Corsair SSD's should have been resolved. If you can confirm your RMA number we can look into the issue and confirm your options. Best Regards __________________ "A Customer is not simply an invoice but a welcome addition to the Scan family"

17th Oct 2011, 08:27	#7
ChrisP Retail Sales Manager Join Date: Jun 2007 Posts: 913	Ralphy Wesley's e-mail from the 5th confirms the following: I can confirm we cannot issue an RMA for the item as you have clearly stated the device is operating fine on the different controller, the item does not contain a hardware fault but a compatibility between the item and the controller you are trying to run it from, this is not covered under warranty as warranty does not cover compatibility. __________________ "A Customer is not simply an invoice but a welcome addition to the Scan family"

17th Oct 2011, 15:49	#9
Fizzban Reformed Grumpy Sod..kinda Join Date: Mar 2010 Location: Standing Here Beside Myself Posts: 2,813	With things like compatibility issues you need to send the item back within 7 days of purchasing, I believe. __________________ -Banana in disc drive error- To win the battle, is to be prepared to die - Miyamoto Musashi

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7th Oct 2011, 13:22	#3
Ralphy What's a Dremel? Join Date: Oct 2011 Posts: 6	Thanks Chrisp I have no RMA but I have the query Query 0965587 - {3931E839-9677-4F80-8C12-A8B873AA1FA4}

11th Oct 2011, 15:53	#4
AlphaAngel I'm not half arsed, I'm an arsehole Join Date: Sep 2011 Location: Sao Paulo Posts: 488	Ralphy, I have sent you a PM. Have a look and PM me if you need more help. (I think you need to read the posts in reverse order) AA

11th Oct 2011, 19:58	#5
Ralphy What's a Dremel? Join Date: Oct 2011 Posts: 6	AA Thank you Unfortunatley I cant PM you as I havent qualified yet due to my post count But I have taken on board your advice

15th Oct 2011, 15:00	#6
Ralphy What's a Dremel? Join Date: Oct 2011 Posts: 6	No answer from Chrisp then

17th Oct 2011, 11:42	#8
Ralphy What's a Dremel? Join Date: Oct 2011 Posts: 6	Chrisp The drive is operating on a Sata2 I bought it to run on a Sata3 so it runs at half speed