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Other Frozen Kindle Paperwhite

Discussion in 'Tech Support' started by Arboreal, 17 Jan 2019.

  1. Arboreal

    Arboreal Keeper of the Electric Currants

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    Another little problem this week...

    Dad's Kindle Paperwhite is stuck showing 'Please wait a moment while your Kindle starts up' with the person reading under the tree below it.

    It's been like that for a couple days despite using the things that I've found on the web:

    Hold power button down for 7-15 sec - Nope
    Hold power button down for 45+ / 90 sec - Nope
    Charge for an hour and try again - Nope

    The display stays fixed and a yellow light comes on when plugged into a PC or charger

    It's a 2nd Gen I think - identifying them seems a bit tricky.
    It says kindle in silvery white in the bezel below the screen, has a glossy inset Amazon logo on the back and a feint grey model number at the bottom on the back of DP75SDI.

    Not sure what to do next, I've heard mention of opening it up, but even though it's over a year old, I'm
    not convinced.

    Any repair, reset advice please??
     
  2. saspro

    saspro IT monkey

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    Amber/yellow light when plugged in means it's charging, if it doesn't go green then it's not fully charged (so could be a charging issue).

    Try another charger and leave it charging for a good few hours to see if it actually charges
     
  3. wolfticket

    wolfticket Downwind from the bloodhounds

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    Barring the above I'd get on to Amazon (via live chat or phone) and see what they say, irrespective of the age of it.
     
  4. Arboreal

    Arboreal Keeper of the Electric Currants

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    I think it was charged overnight, but will charge it again. Do the batteries die on these?
     
  5. saspro

    saspro IT monkey

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    They can die.

    Always worth raising Amazon support on a chat as well.
    I've had a Kindle replaced for free 3 years after I purchased it
     
  6. Arboreal

    Arboreal Keeper of the Electric Currants

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    Many thanks @saspro , that sounds a useful way forward.
     

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