Networks FAO: Nildram [ADSL] Users

FAO: Nildram Users

Could you help me out please, I have got my external modem setup and when I try to connect I get an error message:

"Error 721:

The Remote Computer did not reply, please retry or phone our helpline."

Today was my activation day so I was wondering if any of you guys knew what was wrong? saves me phoning them up if any of you guys have encountered this problem

Cheers

 

enter your WHOLE thing as the username, etc

so if your user is xxxxxxx, use

gotadsl.co.uk/xxxxxxxxx-fw

that sorted my problem.

 

I see what u mean

but my username is *****@gotadsl.co.uk

so should it be ^

or gotadsl.co.uk/******?

 

Just phone them - in seemingly everyones worldly experience, nildrams technicalsupport and customer services are second to none. Hell, some of the 'premium' you pay for nildram is down to their excelent staff! Send them an email if you shy away from telephone contact - or it's just plain inconvienient.

ADSL usernames are in the format:

<username>@gotadsl.co.uk

eg:

fowler@gotadsl.co.uk

You need to ensure that your modem/router is set up for the UK - Nildram will be best talking you through that to be honest.

 

fantastic support I have just recieved, thats done and now to happy gaming

 

Good on ya, and nildram.

 

Can you share your experience here please, because I have same problem although I'm not with Nildram but UKOnline ?

Was the problem hardware/OS/driver or ISP related?

PS: my ADSL modem is a BT Voyager 105