Hi Nathan, As you asked I'm writing here now with the inactive menu problem on IB-MP309HW-B. The first Firmware firmware update was complete with 01-17-090125-15-DST-403-000. I opened the box, disconnected and reconnected the hardisk, but still the same, unit working, but no acces for the menu at all in any point. Can you please help what I should do next? Thanks Spityu
Good morning Spityu Is the menu inactive from when you turn the device on? Do you have any multimedia on the fitted hard drive?
Hi, Yes the menu inactive after boot finished. Its almost full, but I can save it to other drive, will take a while. And do a new install from usb?
Have you tryed the device with a hard drive which contains no data? If you have a spare hard drive could you test this? As you have the latest firmware, if this does not work you will need to send the the unit back for service so that it can be tested and diagnosed
Hi, Finaly I could manage test with empty hard disk, it was same, menu inactive I cant do anything. Can you tell me please how and where I have to send back this media player? Thanks Istvan
Good morning Please visit http://nanopoint.co.uk/en/service/rma.php to send back the unit, here you will need to read over the terms and conditions, click accept if you agree and then fill out the form. You should receive a response within 24 hrs.
Hi xgrey Raidsonic has the license for this and are currently waiting for sigma who develop the chip to integrate this into a firmware update.
