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Other 5000 MSP for free?!

Discussion in 'Tech Support' started by geoboy333, 16 May 2010.

  1. geoboy333

    geoboy333 Sometimes I say something bright...

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    Hi all

    Today i turned on my comp and checked my emails only to find an email confirming the purchase of 5000MSP. Although i haven't checked with my dad to see if anything has one from his account he wouldn't have bought me them on purpose. It isn't a fake as i have checked xbox live market place and i indeed have 5000 MSP. Is this some free promotion i haven't heard about?

    I'm a little worried as to how this has happened and would like to know if this has happened to anyone else. i will check with my dad to see if a legitimate purchase has been made and if one has been made, does anyone know how i could refund such a purchase as i doubt my dad would like to lose that much wonga in a single accidental purchase.

    ED- i have since talked to my dad and it is apparent that money has been taken from his account without his knowledge. does anyone know where i can go to find refunding.
     
    Last edited: 16 May 2010
  2. SteveW-87

    SteveW-87 I haz ur computer genitalia

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    MSP are non-refundable from what ive heard. have you contacted CS about it?
     
  3. geoboy333

    geoboy333 Sometimes I say something bright...

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  4. SteveW-87

    SteveW-87 I haz ur computer genitalia

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    Customer Services
     
  5. Pieface

    Pieface Well-Known Member

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    What Microsoft have done is actually illegal. So if they don't refund you they're in big trouble.
     
  6. SteveW-87

    SteveW-87 I haz ur computer genitalia

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    You sure you didnt manage to do it accidently? pissed up maybe? :D
     
  7. geoboy333

    geoboy333 Sometimes I say something bright...

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    It says the time the purchase was made and i was in bed at that time (if you must know 7:30 this morning). No one else knows my password for my account (its the most secure one I've ever concocted - a series of random digits. And even if by some miracle anyone had my password, i don't see the criminal logic in buying me the most expensive MSP package available?!

    @Steve Could you perhaps give me the contact info for CS as i can't seem to find it.
     
  8. Edge102030

    Edge102030 Son, i am disappoint.

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    If you don't get a good response from ms, ask your dad to speak to his credit/debit card company, they're usually pretty darned good at this sort of thing.
    Edit: Found this
    Call us


    For Xbox Hardware Support:

    Please have your console serial number ready for our agent and make sure you're in front of your console for troubleshooting.

    For Xbox LIVE Support:

    Please have your Gamertag ready for our agent and make sure you're in front of your console for troubleshooting.

    For Billing Support:

    Please have your Gamertag ready for our agent. Please note that for your security we will also need to confirm details of your LIVE membership INCLUDING the answer to your secret question. We will never ask for your password!

    To specify a question and secret answer on your Windows Live ID:

    1. Sign in to your Windows Live ID account summary page with your Windows Live ID.
    2. Next to Question, click Add or Change.
    3. Enter your current password.
    4. In the Question list, select a question.
    5. In the Secret answer box, type the secret answer to the question.
    6. In the Your information section, fill in your location details.
    7. Click Save.

    More information on gamer profiles and gamertags.

    If you have the above information ready, please call:

    020 7365 9792
    or 0800 587 1102

    Hearing Impaired (TTY device):
    0800 587 1103

    Hours of operation:
    Monday-Friday: 09:00-22:00
    Saturday: 09:00-20:00
    Sunday: 09:00-17:00
    here.
     
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  9. geoboy333

    geoboy333 Sometimes I say something bright...

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    Thanks for that info - will tell him tomorrow. Have some rep for some good research.
     
  10. Edge102030

    Edge102030 Son, i am disappoint.

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    You're welcome :).
     

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