Here's the story in short: bought true_gamer's i7 990X and after toying with it very briefly (was too hot for my system) I sold it on ebay for £520, making a cash-in-hand sum of £450 after fees. HERE is a link to the ebay listing for reference. I CLEARLY stated that the CPU was lapped, and the seller is making SUCH a huge fuss. After receiving the CPU he asked me "why is it polished? Where is the code on the CPU?" So I was polite and told him it had been lapped, exactly as the listing and picture showed it to be. "But how can you expect me to know what "lapped" means?" I don't expect you to know anything mate, but I do expect you make the effort to fully read and understand an ebay listing if you're going to drop over 500 quid on it. You could very easily have asked me these questions before making the purchase. "But the CPU has been modified..." Yes it has indeed, but it was listed as such and the picture CLEARLY showed this. "Please give me a refund or I'm going to open a case." I have no problem with you opening a case, as that is your right as a buyer. **Buyer opens case with ebay** Buyer makes the following claims AFTER opening case with ebay: CPU is damaged [*]CPU is faulty and not working properly So basically the buyer is pissed beacuse of his failure to properly read the item description, and he's lying through his teeth to ebay about the condition of the item so that they will decide the case in his favour. Seriously, heaven help me if ebay decide the case in his favour... I'll drive down there and knock his teeth out the back of his head...
In life, some people are ***** (that word begins with a "C", by the way). This is a given. Occasionally though, you come across a much more irritating type of person, a stupid ****. Those are the ones you want to watch out for. A stupid **** can make your life a misery. You have my sympathy, this or something similar to it has happened to me on a number of occasions with ebay buyers. I hope eBay decide this case in your favour and ban him so nobody else falls foul of his "stupid ****yness".
Thanks Unicorn. I'm busy thrashing it out with him in a case now, and it's actually driving me insane - he's stupid, but at the same time he's dangerously crafty with his lies. Let's assume that he's actually telling the truth about the CPU cusing his system to freeze at startup... he probably doesn't have an up-to-date BIOS for what is one of Intel's latest 1366 CPUs. What an absolute joke.
I would hope that the fact you say it is LAPPED in the text and the picture shows the CPU clearly that they would find in your favour - but, there are so many nightmare stories of ebay/paypal just siding with buyers, despite the evidence. Were your emails exchanged through ebay messaging or directly, as they may well help your side of the argument.
The "lapped" issue is unfortunately sideline as the buyer is now claiming that the CPU is damaged and not working properly. I think the buyer realises that he doesn't have a valid argument with the "lapped" complaint, which is why he has decided to lie about the condition of the item. All our messages are on ebay, and even when he told me he was going to open a case he STILL went on about the "lapped" thing. However since having opened the case he is now claiming that his reason for opening the case was that he decided to test the CPU and found it to be faulty... what utter B U L L S H * T. If ebay customer service were to review our ebay message exchange prior to the case being opened, they would tell this guy to take a freaking jump.
Just show them the messages then, if there's even the slightest slither of common sense at ebay, they'll side with you.
And THIS is why I wouldn't bother selling anything in eBay.. Sigh, just way too many retarded/crafty liars in there. I really hope you get this one sorted. ...then again, if it was originally an ES-processor, please go **** yourself (that's the word that starts with an F). I'm just so very tired of seeing those on sale in eBay.
Ebay link works fine for me. Clearly shown in CPU-Z in the attached screenshot. Also included is a picture of a beautifully lapped 990X. Good luck on your case, make sure to note that no mention of the CPU being damaged was brought up until the case was opened despite other complaints.
Buyers remorse probably. eBay will also likely find in his favour as is often the case, they are so worried about looking bad to buyers they driver away decent sellers. Easiest thing to do in cases like these is offer a full refund on the return of the item you can get your fees back too. Sucks.
I'm going to wait it out - there's no way I'm giving this guy a refund voluntarily. From what I've heard, ebay settle disputes like this in the buyer's favour only if it can be proven (beyond reasonable doubt) that the item is actually faulty. As it stands, and as Sloth pointed out, if ebay notice that there was no mention of damage until after the case was opened, it will look mighty suspicious and SHOULD go in my favour. I've done NOTHING wrong, ffs... makes me so mad LOL!! I'll happily refund any customer who genuinely receives a faulty or damaged item from me; I will never refund idiotic buyers because I'm an individual seller, not a business... I don't do returns.
I know how you feel, i got an email earlier from paypal telling me a buyer had filed a dispute because the goods havn't been received. The reason for this being that he paid at 9.00PM on Friday 23rd, so i couldnt organise a courier to collect the next day and the earliest i could book was today on a next day so he would have got it tomorrow! I explaained this would be the case on friday night, but had no reply. So today ive had to cancel the collection and refund the money because as he got it for a great price i dont really feel like sending it now. Complete dick, but only the second bad experience ive ever had on ebay. I have found that as long as any issues are covered in the listing then ebay will and do find in the sellers favour. Good luck getting it all sorted though.
He's probably bought it and then, in realising its been 'lapped', thinks that this has somehow degraded the chip or whatever (in noob thinking). And because he's embarrassed that he missed this fact in the item description and picture, he feels he has to open a dispute with ebay to get a refund, and indeed lie through his teeth like you say by claiming it's faulty. I think you will win seeing as you mentioned its 'lapped' condition in the item description
Thanks for the encouragement folks. I'm actually taken aback at how scheming this guy is... it actually beggars belief. It'll take ten days for ebay to jump in, at which time the outcome will soon follow.
Get him to send the CPU back to you, test it, make sure it's working, record evidence of it working, then ask him to pay shipping back when it turns out it's not faulty. Standard RMA procedure for faulty items (except the evidence bit). As you have already said you are happy to refund faulty items, make sure he knows he'll have to pay for sending it and having it returned. You will of course refund for the cost of the item and shipping if it turns out to be faulty. Danger with this been that he could just ramp the voltage on the chip up super high and brake it. With it been lapped I'm not sure Intel will test it for such faults.
tehBoris, totally understand where you are coming from but RMA is what businesses do and I'm not a business... I simply will not take the CPU back from him unless ebay force me to do so. If he had contacted me and said the CPU was faulty at the outset, it would be an entirely different story. As it stands, I KNOW the CPU works perfectly and I know he's giving me (and ebay) the run-around.
Don't see why the procedure should be any different. Further more, if you are not happy with the RMA process of a company you can always take them to court. eBay been judge and jury is not the right way as they are severely bias and are far from impartial.
Anyone spending £500 on any product you'd think would research anything they didn't know. We're too protected as buyers these days that we're becoming lazy (I use the term 'we're' as a general Joe Bloggs public, not us more informed) and don't properly understand our rights and think we can just send back anything on a whim. I won't just blame the public here, businesses are as much to blame as in trying to give good service and taking back unconditional returns (as they can fully afford to soak up the cots involved) they have helped create this culture. The guys sounds an @rse. Good luck.
