Why is it you clear jobs that you have clearly not fixed? My phoneline and infinity was at least working, yes it was an impacted noisy line, but it worked. Fault was raised, I am in no hurry, sort it out whenever. I get a text at 4pm, your line is back on sorry for the fault. Is the line back on? No! I call BT to ask what is going on, why has the engineer cleared the job and left me with nothing? They send the fault back, and at half past 4, the engineer arbitrarily clears the job again having done nothing apart from consider his going home time. No phone call, no attempt to explain the situation to the customer or BT, just clear the job.