Some of you may remember that I RMAd my motherboard and processor to Aria about a month and half ago. They said allow upto 28 working days for RMA completion. The 28th working day was yesterday. I have my motherboard, but no processor. Having emailed them. they've said they're quite happy to send out my processor. As you may guess, this has annoyed me somewhat. I was told it would be sent back WITH my motherboard, not at some point when they choose they can get off their arses. My question is, am I within my rights to ask for some sort of compensation as it has taken so long to get sorted and that the RMA was not completed within the specified time frame? This may sound really petty (I know it does to me reading it back) but I feel completely let down by their useless customer services department. And I've been without a computer far longer than I should have been. Thanks for reading my rant/question
it wouldnt be worth the cost of claiming anything since they are 1 day over although CPU has still to turn up so i guess it could be a week over. what exactly would you claim ?
lol send them an email explaining maybe they might chances are they wont aria customer service is pretty bad not overclockers bad but not hassle free like scan
Might as well give it a shot, nothing to lose. Lesson learned though, should have bought everything from Scan in the first place.
'Hassle free like Scan' i'm not suggesting that Aria are perfect as they had to be reminded to do a refund on a cancelled motherboard earlier this year (they'd credited it to my account rather than 'stealing' it), but the two RMAs i've had to do with them over the years were sorted within a couple of days with no hassle whatsoever... ...in contrast with my only experience with Scan (for obvious reasons) who initially refused to refund my return postage cost & then, after finally doing so (but not before i'd had to contact Consumer Direct & Trading Standards), banned me from ever using them again for exercising my reasonable legal rights. Oh, & of course they did accept that the mobo was faulty & sent a replacement so it wasn't me arsing them about/was a 'proper' RMA. [Edit] Oh, & i'm certainly not trying to minimise the OP's -ve experience as that is what it is... ...but that, whilst cockups do happen with customer service, there's a difference between something being inadvertent (with Aria) & deliberate (my experience with Scan)...
My best mate had a recurring issue with his first 5870 (he got is a month or so after release and it suffered from the grey-screen-of-doom bug) and it took Aria 3-4 months to fix it, with him hassling them every couple of weeks...
Let your wallet do the talking. Remind them that you will take your business somewhere else next time.
Thanks for all the advice guys. I've asked them for an ETA on my processor, I'm gonna take it from there. As for PocketDemon's experience, Jesus that's bad. My experience does seem a bit trivial compared.
