I'm... not happy with the customer service i'm getting. Ok.... in as tight-a nutshell as I can get it. I have a Rampage 3 Extreme. It has developed a fault- two of the RAM slots no longer work. I bought the board from a shop in the UK, which has now shut down. This fault developed during use of the board... BUT.... the board has some minor, cosmetic-only and unrelated physical damage- a PCI-E tab is missing, a fan connector tab is missing and one BIOS chip is missing. None of these affect the working of the board, as i'm sure you'll all agree. Asus RMA has told me the board was meant for the German channel. I had no way of knowing this- I cannot possibly know where a shop buys its stock. I have had good contact with Mason Winner @ Asus North America. He told me about a customer support service called CID RMA (Customer-Induced Damage.. I pay the repair bill, I get a working board again.) I do not care about the cosmetic damage,all I care about is getting triple-channel RAM working again. Jany Xiao informed me that the U.K. has no pay service for motherboards. This is a big disappointment and of course, leaves me with a big problem. I find it very hard to believe that I can spend £300 on a motherboard and now that a fault has developed during use, no-one will help me because there are two small pieces of plastic missing that don't affect operation. What are my options here? Thanks, Kenny
Join the party. ASUS RMA service is garbage. And even then, let's ASSUME they accept the board and send you one.. it will take 1 month, and send you someone else broken board (but a different problem), and be too cheap to even remove the dust. Was my porblem solved? Yes, but the eSATA port, and one of the 2 Ethernet ports doesn't work. This experience happen to me, and several of my friends. Where they got different problems like a non-working source card (or the ports), or completely not working, or one RAM slot not working. Conclusion: I'll never touch a ASUS motherboard ever again. Beside, looking at the number of issues related to ASUS board on this forum, it's no surprise that the company doesn't care about it's flag ship product line. Sometime ago, Gigabyte mentioned how ASUS board where garbage, and the day I got a mid-range Gigabyte board for my brother new computer, you feel the quality difference compared to a high end ASUS product. The Gigabyte is miles better, and this is just their mid-range line... As for my friends they got with Gigabyte based on my experience, and one of them got a MSI board, as he was on tight budget. It's been about 2 years since, and all our boards didn't show any sign or any problem or even minor problem that required to be solved. Hence, why I got a Gigabyte motherboard with my several month old computer (see signature).
OK - So firstly, let's try and remain constructive rather than wheeling out the "Bash ASUS RMA" batons, it's important to remember that sometimes things do go wrong. Kenny - Technically from what you have described, the board has suffered damage at the hands of the customer, which would be termed as "Customer Induced Damage". Motherboards *are* sensitive electrical equipment and prone to damage (Whether visible or not). I can't promise anything (It's not my department and I have no authority there) but if you can send me a PM with the following: Name: Email: Tel: MB Model: MB Serial Number: Place of Purchase: Do you have proof of purchase: I'll see what I can do from my end
