Well, since there's the Name and Shame thread, I figured I would make the opposite where you can share your stories of companies that are going above and beyond your expectations to give you great service and amazing products. I'll start. I got a new Keen backpack last spring which I've taken travelling and used for carrying things to and from school. It gets used every day and I love it. Well, a few days ago I was unclipping one of the buckles and it broke. Only one side of the clip broke, and it still worked more or less, but it was broken and is less than a year old. I opened a warranty claim on their website, attached photos of the damage, identified my product, and asked for a replacement clip, and maybe a few just in case it happens again in the future. They replied that they no longer make the product and that they have no extra clips, and gave me a $130 coupon code for their online store. This was great. I was really happy and impressed. Their backpacks are expensive and I could have gotten a similar backpack for $120, but instead got three pairs of shoes, one each for my wife, son and I. Then today I get an email that the shoes I ordered for my wife are out of stock. We had paid $36 for them, but they added $40 back onto the coupon code. Keen is a great company that makes really awesome products, and they treat their customers well. I loved them before, but I love them more now. This is the way you make people feel good after things go wrong. This is how you get a customer from feeling bad about something to totally forgetting about it and loving you. So, go shop at Keen now if you need some really comfortable shoes.