After a year off to take care of the baby, it's back to business for me today. Ah the agony of an alarm clock in the morning, the dreadfull commute the same old silly office. Of course they knew I was coming back so I had a naked Desk this morning. I received a shiny new laptop only to find out they'd cancelled all my accounts , and can't reactivate them, so now I wait for someone to come out of holiday to allow me a new account. Cant even get into the internet now. Seven hours later now and all we managed is a working phone. Anyhow on the positive side, I'll be here in the forums a lot more, as i'm supposed to watch my desk doing nothing.... Ah well, the joys of business.
It's amazing how often that happens in an office. Every time I've started a new role, half the systems I need haven't been available to me. Or, Group I.T thinking my contract expired and cancelling all my accounts. That was fun..........
What usually happened in my experience was department takes on employee, he is informed, nothing gets fed back to IT, until usually a few days before they start when someone comes in all of a flap saying why hasn't Bob got his new computer and what is his email address. Our response was usually, who, what, when, why didn't anyone tell us 3 weeks ago and we could have done something about it, followed by a hurried order for hardware, systems being set up, and a Friday afternoon cabling job. Usually we pulled it off. Sent from my Nexus 7 using Tapatalk
Oh the hardware was ordered and delivered over the course of morning, it can't be set up without an Account, and my account couldn't be reactivated while I was officially absent. First thing they did was try to reactivate my account (so all the hardware works) but somehow they managed to delete it in the process. Now they've been trying to set up a new account... seems to be rather difficult, I'm still staring at the wall waiting for the phone to ring.
People dont realise is isn't alway's just a 10 minute job setting up a new user. First there is setting up the account on a server then setting up an address. This might be done on a hosting site or straight on to a mail server. Then you might also have to add the address in something like message labs for SPAM and A/V filtering. Then there are folder permissions/ sharepoint/ Calendars/ databases etc etc etc. Point is if they knew you were coming back they shouldn't have deleted your account. What about all your old emails? Did they back them up? I don't envy you one bit
My opinion is that if it's a standard windows environment with the features you are talking about, there should easily be enough automation in place to make this a very easy job. Create user, add to appropriate groups. First logon, scripts run, job done.
Sadly quite typical of IT in many respects, something that should be super simple made so complex that only one dude can, or has the admin do it. That same person is never available when needed and always on hand when not. It is the IT way.
On contrast to the first announcement, IT managed to undelete my account, and everything is running again... Well except SAP, but hey. Thank you for beeing my vent
...and the new shiny laptop has been gone since yesterday, needs to be resetup, some recurring problem whenn exiting a sleep mode. Now where's that pen and paper and how do I read my mails on it?
Yes, it tends to wake up between ten in te evening and two at night, leaving me a blissfull three hours of sleep. Unless the three-year-old wakes up at four in the morning, that is.
Peoples perception of IT pisses me off, at work im the last to know anything. And because all the other staff are ignorant ****s they assume they can leave it to the last minute and its acceptable to dump things on me and expect it done in an instant. New staff at work last week, rolled up angry because they had no login, email, phone, desk, id badge, swipe card, keys, parking permit, wifi login, ipad/laptop. All of which they wanted there and then. No ****er had told me they exsisted, but i had to drop everything because they where a teacher and had a class period 2.
In my opinion, you're frustration is only legitimate if you have actually communicated with other departments such as HR, your requirements when new staff are taken on. As in talking to them in a room, pointing out the problems they are causing you, telling them what they need to do in future. Of course you could have done all of that, in which case **** em. Just put it at the end of your task list and carry on regardless.
