Arrrggghhh!!! i just want to spit & swear loudly... Yeah, it 'should' be a simple premise... ...you think "what could my father do with for Christmas? - a new monitor, that'll do it"... ...so you have a search around for things within a sensible budget & read reviews & whatnot, & then a quick price check shows Pixmania as being the cheapest by a couple of quid... ...& you double check & it's in stock & they state a 3-5 day delivery (you've got 10 working days left as fathers are notoriously difficult to buy for), so all's fine & you place the order... ...&, whilst not quite 24-48 hours before it's sent, there's still plenty of time so you shrug & keep an eye on the tracking site & then the whole thing starts to go pear shaped... ...the tracking states firstly that the addressee's unknown & then that the sender has permitted a delay... ...so you email & query - & they say 'don't worry, here's the tracking number'... ...so Christmas Day comes & goes & on the 30th you look for the upteenth time & it says that it's been returned to sender... ...so you ring & they say they'll look into it by the next day - & you then get an email to say that it's been delivered on the 30th (which it clearly hasn't)... ...so having checked with the neighbours, you spend 4 days getting them to start an investigation... ...& they say it'll take 7-10 working days (despite it actually saying 7 days in their t&cs)... ...& they then don't respond, & the tracking is showing that they've allowed the courier to delay delivery another 2 times... ...so you email to try, yet again, to resolve things amicably, but get nothing replies... ...so you get really 'cheesed off' (to put it politely) & give them notice that you'll force a refund via the payment method unless they respond... ...& you get a nothing reply... ...so you start forcing a refund... ...& they then claim (despite it being contrary to their t&cs) that they will not refund it until the courier (who could not deliver the thing in 5 weeks) returns it to them... ...& you just want to spit & scream obscenities. Yeah, i've had very occasional problems with companies before, but normally, even if there's an actual disagreement, they actually try to sort things out... ...however, other than Tesco's grocery delivery service, this is the most appalling customer service i've ever received... ...& my father's still without a Christmas present as i can't order from somewhere else until i get the money back. Anyway, sorry for the need to vent, but no one's awake atm to speak to & they just emailed their last bit of the story.