1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Other BT Broadband - why shouldn't I?

Discussion in 'General' started by MiNiMaL_FuSS, 17 May 2017.

  1. MiNiMaL_FuSS

    MiNiMaL_FuSS ƬӇЄƦЄ ƁЄ ƇƠƜƧ ӇЄƦЄ.

    Joined:
    24 Dec 2003
    Posts:
    6,431
    Likes Received:
    103
    Hey guys,

    My current broadband deal with PlusNet expires on Friday.

    Tomorrow is the last day of the BT Broadband Mastercard promotion.

    For those that don't know this is the promotion:

    17mb Unlimited Broadband
    £23.99 a month x 12 + £9.99 setup fee = £297.87
    -£70.00 cashback = £227.87
    -£150 Mastercard = £77.87 || £6.49 a month (inc line rental+wknd calls)

    OR

    52mb Unlimited Fibre
    £28.99 a month x 12 + £59.99 setup fee = £407.87
    -£80.00 cashback = £327.87
    -£200 Mastercard = £127.87 || £10.66 a month (inc line rental+wknd calls)


    Any reason I really shouldn't go for BT (can't be worse than plus net!) and any reason I should bother to pay the extra for Fibre (I never have in the past). Or any other good packages around I should have noticed?

    Thoughts welcome!
     
  2. rollo

    rollo Well-Known Member

    Joined:
    16 May 2008
    Posts:
    7,700
    Likes Received:
    99
    Fiber depends on your broadband usage scenarios. If you watch a lot of netflix or streaming in general its a huge quality of life to have.

    More so with multiple internet users.
     
  3. Mr_Mistoffelees

    Mr_Mistoffelees The Lunatic on the Grass.

    Joined:
    26 Aug 2014
    Posts:
    1,930
    Likes Received:
    420
    The BT deal looks like a no-brainer. In my experience BT fibre BB is pretty reliable but, the speed you get will depend on how far you are from the green box and how good your line is as always. We get 24.6Mb approx.

    BTW, my cheesecake is mine, mine I tell you...
     
    MiNiMaL_FuSS likes this.
  4. Zoon

    Zoon Hunting Wabbits since the 80s

    Joined:
    12 Mar 2001
    Posts:
    5,011
    Likes Received:
    481
    Go for it. My Mum did and she got a better speed of service (not talking about sync rate - I mean that during peak hours it didn't drag) and even though BT *say* and *legally* are not supposed to give you a better service when there's a telephone fault, they do.

    She ended up getting her master socket replaced (and moved since he was there anyway) due to poor quality cabling from the pole which increased her speed by 0.5Mbit and her old ISP wanted the £120 callout charge for it. BT just sent the engineer when she reported intermittent connection :thumb:
     
  5. yodasarmpit

    yodasarmpit No longer the other Brett.

    Joined:
    27 May 2002
    Posts:
    11,237
    Likes Received:
    147
    Just go with whoever does it cheapest and doesn't impose usage restrictions, its all the same thing running through the same exchange down the same fibe cable and onto the same copper wire for the last hurdle.
     
  6. TheMadDutchDude

    TheMadDutchDude The Flying Dutchman

    Joined:
    23 Aug 2013
    Posts:
    4,744
    Likes Received:
    522
    BT are an absolute ****ing nightmare to put it lightly. The service makes sense... but oh my ****ing God. I cannot fathom how incompetent they are.
     
  7. wolfticket

    wolfticket Downwind from the bloodhounds

    Joined:
    19 Apr 2008
    Posts:
    2,919
    Likes Received:
    225
    I'm in a similar boat regarding available broadband vs fibre where I am. I've toyed with getting fibre but can't justify the cost at the moment.

    As much as I'd like the extra speed of fibre (especially uploads) my broadband connection is reliable, fairly low latency and fast enough to do most of the things I want without feeling slow. Big game downloads take a while but that isn't something I do regularly and HD streaming etc aren't an issue.

    I'm sure 4k, an increasing desire for upload speeds and general data growth/bloat of will win me round some time but at the moment I'm okay without fibre.

    TBH I'm surprised you can't get a cheaper unlimited Broadband deal than that.
     
  8. IanW

    IanW Grumpy Old Git

    Joined:
    2 Aug 2003
    Posts:
    6,684
    Likes Received:
    428
    Be warned that BT are Plusnet's parent company.
     
  9. tristanperry

    tristanperry Active Member

    Joined:
    22 May 2010
    Posts:
    907
    Likes Received:
    38
    Their customer service is woeful and they've seemed like bullies at times when I've been their customer, however as Zoon says, whilst technically they aren't meant to provide a better repairs/faults service to their 'own' customers, they do.

    So it can make sense to go with BT, especially if their prices at that low.
     
  10. MiNiMaL_FuSS

    MiNiMaL_FuSS ƬӇЄƦЄ ƁЄ ƇƠƜƧ ӇЄƦЄ.

    Joined:
    24 Dec 2003
    Posts:
    6,431
    Likes Received:
    103
    Thanks all.

    I expected the odd customer service horror story, to be honest that's every ISP ever, you just have to hope you wont need them.

    The "green cabinet" is about 100 yards from our master socket, I assume that's why we get quite good plain BB speeds from PlusNet at the moment (8mb on speed tests). Do you think that makes cable more or less worth it?

    We use a lot of netflix and kodi, never really see any issues or stutters as is...I assume it's not going to improve the picture quality because of some clever netflix compression?
     
  11. MiNiMaL_FuSS

    MiNiMaL_FuSS ƬӇЄƦЄ ƁЄ ƇƠƜƧ ӇЄƦЄ.

    Joined:
    24 Dec 2003
    Posts:
    6,431
    Likes Received:
    103
    I do believe that you're the first to translate that in the 8 years it's been my sig +rep for you sir.
     
  12. MiNiMaL_FuSS

    MiNiMaL_FuSS ƬӇЄƦЄ ƁЄ ƇƠƜƧ ӇЄƦЄ.

    Joined:
    24 Dec 2003
    Posts:
    6,431
    Likes Received:
    103
    Yeah, my current deal PlusNet actually pay me £2 a month once you take the cashback into account! But alas there's simply no good deals around at the moment, must be the wrong time of year for big promotions or something!
     
  13. Pete J

    Pete J RIP Teelzebub

    Joined:
    28 Sep 2009
    Posts:
    5,317
    Likes Received:
    321
    QFT.

    Switched to Talktalk in the end.
     
  14. edzieba

    edzieba Virtual Realist

    Joined:
    14 Jan 2009
    Posts:
    3,301
    Likes Received:
    313
    Pretty much anything that isn't Virgin Media (DOCSIS run over Coax, don't be fooled by their 'fibre broadband' marketing ****) or a dedicate fibre rollout company like Hyperoptic, will be running over Openreach's network. BT, Sky, Plusnet, Talktalk, it's all Openreach that will be handling the link between you and your local exchange, and often between the local exchange and the backbone too. Speed is ultimately limited by that 'last mile' network, so speeds from different providers will effectively be identical.
     
  15. Anfield

    Anfield Well-Known Member

    Joined:
    15 Jan 2010
    Posts:
    5,186
    Likes Received:
    413
    Every single big UK ISP has it in their terms that if the fault is caused by anything other than them you will be charged for the fix.

    It is just luck of the draw with what the engineer tells his handlers.

    That said, I've gotten lucky with a BT repair as well, Engineer turned up the morning after I had filled in the fault report online and fixed the cable some builders had wrecked and I never got charged a penny for it.
     
  16. TheMadDutchDude

    TheMadDutchDude The Flying Dutchman

    Joined:
    23 Aug 2013
    Posts:
    4,744
    Likes Received:
    522
    That's because they're responsible for everything up until your house. I believe it is only once they have to change wiring within the home that they can charge.
     
  17. Paradigm Shifter

    Paradigm Shifter de nihilo nihil fit

    Joined:
    10 May 2006
    Posts:
    2,089
    Likes Received:
    37
    I had nothing but good things to say about BT Infinity until I had to cancel due to moving. Then I had quite a few choice words that were not so positive.

    But I rarely had any outages, got more bandwidth than I should have done (paying for 72Mbps, got 73-78Mbps). I surely paid for it though; most expensive broadband I've ever had.
     
  18. edzieba

    edzieba Virtual Realist

    Joined:
    14 Jan 2009
    Posts:
    3,301
    Likes Received:
    313
    More specifically: if you remove the faceplate for the master socket, you will find that inside, the socket on the faceplate is actually plugged into a second socket inside the wall port. This second internal socket is the true 'demarcation point', the point between where Openreach owns the wiring and where you own the wiring. The upshot is: if you're having problems, plug the MODEM into this inner socket and confirm the problem still happens. If so, then the problem is with Openreach/your ISP. If the problem goes away when you use this socket, the problem is in your own wiring and callouts could incur a charge.
    It also means: don't mess with the wiring up to that socket, or you'll be on the hook for rectifying what is technically messing with their infrastructure.
     
  19. Anfield

    Anfield Well-Known Member

    Joined:
    15 Jan 2010
    Posts:
    5,186
    Likes Received:
    413
    Good to know, they should update the repair scheduling website then though, cause there they make it sound like they'll charge you for far more.
     
  20. freshsandwiches

    freshsandwiches Can I do science to it?

    Joined:
    9 Aug 2009
    Posts:
    552
    Likes Received:
    15
    Had BT for almost 8 months now. Can't fault it. Have the full package (TV, phone, mobile and fibre). They sent me a £60 amazon voucher and a £100 cash back voucher as part of the deal.

    They did put their prices up (about £5 I think) but also offered me a way out of my contract at the same time if not willing to accept it.
     

Share This Page