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Apple Btconnect email on ipad and nokia lumia

Discussion in 'Tech Support' started by atc95, 6 Jan 2013.

  1. atc95

    atc95 I have the upgrade bug!

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    Hi wondering if some of you could help.

    My parents got an ipad 3 and nokia lumia 820 for christmas and birthday respectively and neither are able to use their btconnect email successfully.

    ipad: Can reveive email but not send email, using a variety of settings from bt customer support it either says ...rejected name.lastname from server or ...rejected name.lastname from server as server does not support relaying.

    Lumia 820: can only get email via the internet rather than as a mail account (live tile) so you have to keep going online and typing in password which I am told is a nightmare.

    If you need any specific details let me know.
    Thanks!
     
  2. RichCreedy

    RichCreedy Hey What Who

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    Are they connected to the their bt broadband when it rejects sending? If not you may need to change the smtp server to mobile broadband providers.
     
  3. atc95

    atc95 I have the upgrade bug!

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    Yes they are both on bt broadband and I have tried both pop smtp and outlook mail servers
     
  4. RichCreedy

    RichCreedy Hey What Who

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    Have you tried setting the smtp port to 587
     
    Last edited: 6 Jan 2013
  5. atc95

    atc95 I have the upgrade bug!

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    Yes, that is the default when you try and add the account.
     
  6. RichCreedy

    RichCreedy Hey What Who

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    Ok, default is normally 25 so maybe try that

    If that doesn't work, put a tick in the ssl box
     
  7. deathtaker27

    deathtaker27 Modder

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  8. atc95

    atc95 I have the upgrade bug!

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    already tried the first 3 on that search with no positive results :( it is not a urgent issue as they both have laptops but I (being the house tech support) always get complained to for their gadgets not working "properly".
     
  9. short1uk

    short1uk Minimodder

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  10. Krikkit

    Krikkit All glory to the hypnotoad! Super Moderator

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    Have they been migrated to the new Office365-powered BT email system? The settings have completely changed from the old ones if they have.

    Have a look here: https://myoffice.bt.com/MigrationLogin.aspx, on the right hand side it has instructions for setting up on various devices.
     

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