1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Motherboards Bummed by an E-Tailer :(

Discussion in 'Hardware' started by Thermal5, 10 Sep 2009.

  1. Hoffs

    Hoffs Seek

    Joined:
    25 Apr 2009
    Posts:
    109
    Likes Received:
    0
    I too ordered a GD80 from overclockers. But they overordered on the GD80's so I got a phone call the next day saying if I'd like to swap it for a guaranteed GD65 at the GD65 promo price so I agreed. They said they were waiting for a new batch of stock and that it would come in Monday/Tuesday of this week. I sent them an email earlier and they again said that as soon as a batch of boards come in, one is being sent to me.

    I think although overclockers have had a lot of bad rep from forums and people but the way they handled this seems to be better than what ebuyer did to the OP

    Good luck on your quest to get your board
     
  2. yakyb

    yakyb i hate the person above me

    Joined:
    10 Oct 2006
    Posts:
    2,064
    Likes Received:
    36
    i agree i was following the OCuk forum at the time of the offer and the mods there seemed like genuine nice guys and doing their best to keep everyone happy

    they have gone up in my opinion
     
  3. 13eightyfour

    13eightyfour Formerly Titanium Angel

    Joined:
    9 Sep 2003
    Posts:
    3,451
    Likes Received:
    142
    I still havent had a reply from ebuyer, im going to give them till the end of the day before contacting them, and tomorrow i will be contacting them in the morning giving them till the end of the day tomorrow to respond and then im going to the next step.

    Ive never been ignored by ANY etailer (even overclockers) its just bad customer service, simples
     
  4. smc8788

    smc8788 Multimodder

    Joined:
    23 Apr 2009
    Posts:
    5,974
    Likes Received:
    272
    They still suck in my opinion, I doubt they've got better overnight and people are still without the products they've paid for. The mods on the OCUK forums are just self-appointed despots, deleting any posts that criticise the company in any way, even if it's a perfectly valid complaint (and, let's face it, they must get a lot of them), or even think about mentioning potential rival retailers.

    I don't think they're ignoring you, I would imagine they're holding off from replying while they talk to their lawyers to see whether they can get out of fulfilling your order or not, as I suspect they've had quite a few complaints about this given that there's several on this forum alone.
     
  5. somak

    somak Pin compatible

    Joined:
    15 Sep 2009
    Posts:
    20
    Likes Received:
    0
    Hi all,

    I'm stuck in the same boat with ebuyer. I just got a reply to my enote asking wtf happened to my board and received this weak reply.

    In addition, due to the fact I payed using google checkout, they say they are cancelling my entire order :eeek:
     
  6. Thermal5

    Thermal5 R.I.P

    Joined:
    3 May 2009
    Posts:
    182
    Likes Received:
    3
    This happened to me over on the ebuyer forum, any post criticising the company in any way even though I had a genuine complaint, they deleted my post then pm'd me about it saying it broke forum rules even though I didn't use any bad language whatsoever I was just getting my point across!!
     
  7. smc8788

    smc8788 Multimodder

    Joined:
    23 Apr 2009
    Posts:
    5,974
    Likes Received:
    272
    Yeah, I guess most retailers who have open forums have similar rules TBH.

    I would think that falls under this rule:

     
  8. Thermal5

    Thermal5 R.I.P

    Joined:
    3 May 2009
    Posts:
    182
    Likes Received:
    3
    I didn't criticise the company, I just commented on how they treated customers regarding this particular offer, they obviously took that as criticising ;).

    And to be honest it's a stupid rule, what happened to free speech and letting them know how crap they were, whether it was on there forum or not they need to grow a backbone and accept they f*cked up like other Etailers :)
     
  9. somak

    somak Pin compatible

    Joined:
    15 Sep 2009
    Posts:
    20
    Likes Received:
    0
    More emails from ebuyer...

    Now they have shipped the rest of my order, even though last Thursday I sent them an enote telling them if they're not going to send me the motherboard, not to bother shipping any of it and cancel my order.

    And they have issued me with a £48.44 refund for the £63 motherboard i paid for :jawdrop:
     
  10. M7ck

    M7ck Ⓜod Ⓜaster

    Joined:
    28 Mar 2009
    Posts:
    3,600
    Likes Received:
    167
    WTF?????

    Keep us updated on this one mate!
     
  11. andrew8200m

    andrew8200m Modder

    Joined:
    4 May 2009
    Posts:
    2,469
    Likes Received:
    237
    If thats what I think it is then you have been shafted big time.. that would appear to be a £25 "re-stocking" fee... If this is the case then ring then and inform them that you have spoken to trading standards and your bank and that the matter if not dealt with by ebuyer, it will result in legal action as the mistake is one of their own as admitted to by the email they sent to regarding a "stock error". They will buckle under the pressure with this and refund you. Tell them you also want compensation etc and that if they dont sort you out even if it is a letter of apology you will smear their name over sites such as bit-tech etc with screen shot after screen shot of the mess that they have dumped you on. Many others will then in turn write about their experiences with similar issues and as a result ebuyers reputation will be hurt significantly enough in loss of potential sales that doing what you asked them to do in the first place would have saved them the grief that you have brought upon them.


    Andy
     
  12. somak

    somak Pin compatible

    Joined:
    15 Sep 2009
    Posts:
    20
    Likes Received:
    0
    titanium angel, What day did you pull that off their T&Cs? It's noticeably missing from their current T&Cs

    I'll be sending them an enote in the morning and I need some ammunition.
     
  13. 13eightyfour

    13eightyfour Formerly Titanium Angel

    Joined:
    9 Sep 2003
    Posts:
    3,451
    Likes Received:
    142
    I took the screenshot on the 14th, incase they changed it.

    I found it in there enote system (which sucks by the way) website questions, view terms and conditions of sale.

    I got an email last night saying my order had been cancelled because

    • i cancelled it
    • or the product has been discontinued


    now i didnt cancel it and they've already eamailed me saying it will be comming back in if i want to pay full price.

    So its all lies, and now ive got to the stage where i dont care how much it costs but im not giving up they ARE in the wrong here!
     
  14. MrWillyWonka

    MrWillyWonka Chocolate computers galore!

    Joined:
    25 Jul 2004
    Posts:
    5,892
    Likes Received:
    12
    I think it's getting to the point where people affected need to get together and gather evidence against ebuyer and provide this to trading standards. If multiple people complain to trading standards and there is evidence (such as screen shots of T&C and bank accounts) then you should have a strong case.

    If trading standards can intervene then this is news that bit-tech can put on the front page.
     
  15. somak

    somak Pin compatible

    Joined:
    15 Sep 2009
    Posts:
    20
    Likes Received:
    0
    The latest enote I received from ebuyer , which I received 6 days after my initial enote (so much for their "We are currently replying to all queries within 2 business days"), was

    So they seem to be treating it as if the item is out of stock. Surely normal practice for an etailer would be to offer to remove it from your order, or let you wait for it to come back in stock, no?

    I've replied to them with this:

    And I'm hoping I won't need to wait another week for a reply :rolleyes:
     
  16. somak

    somak Pin compatible

    Joined:
    15 Sep 2009
    Posts:
    20
    Likes Received:
    0
    Wow, got a fast reply there...

    Just to keep everyone updated:

    I don't feel I've gotten beyond template responses which doesn't reassure me that they care about me as a customer. I've replied with the following:

     
  17. mrbungle

    mrbungle Undercooked chicken giver

    Joined:
    20 Sep 2004
    Posts:
    5,307
    Likes Received:
    165
    Jesus disgusting stuff from ebuyer there :jawdrop:
     
  18. somak

    somak Pin compatible

    Joined:
    15 Sep 2009
    Posts:
    20
    Likes Received:
    0
    They seem to be refusing to back down...

    Any advice?
     
  19. smc8788

    smc8788 Multimodder

    Joined:
    23 Apr 2009
    Posts:
    5,974
    Likes Received:
    272
    Their e-note system sucks and appears to be operated by a pack of well trained monkeys.

    Have you tried calling them so they have less room to back down and can't just offer you canned responses? You may have to repeat the situation to several different people, but at least you stand a better chance of a resolution than using the e-notes. Just remember to reiterate your intention to involve Trading Standards as the company is in clear breach of consumer protection legislation.

    At least that's what I would be doing if they had charged my account...
     
  20. 13eightyfour

    13eightyfour Formerly Titanium Angel

    Joined:
    9 Sep 2003
    Posts:
    3,451
    Likes Received:
    142
    It may have been to your favour if you hadnt have told them about not fully refunding you.

    Ive contacted trading standards and they are looking at it for me, ive supplied all the information i have (emails, screenshots, etc..) i waiting to hear back from them.

    I would suggest contacting TS and explaining the situation, dont leave anything out and try and get them on your side, I dont know what happens if you have a case but have been fully refunded, As i am yet to recieve my money back.

    Ill try to keep everyone posted, but im waiting to hear what options i have.
     

Share This Page