Well, it's not as if I asked them for the full refund. I was merely informing them of my situation. And it doesn't make up for the fact that they breached their own T&Cs by not giving me options and a 14 day decision period. They just made the choice on my behalf by removing the item and shiping the rest of my order. I'll be soon receiving an i5 that is useless to me With regard to calling them, I don't feel I should have to waste even more of my money on these jokers by making an international call on my mobile. titanium angel, could you give me the relevant link or email address for the Trading Standards agency?