My sister lives in Canada and has had problems with her computer since day 1, I'm not going to be able to get there till next year to help her fix it and their internet is with Rogers. Basically it seems as though she can't get hold of the DNS servers, pinging www.google.com fails, but pinging the ip is fine. She can use Skype since that uses an IP not a URL. ANyone got any ideas how to fix it, all I know it she's running an SFF system with XP home
Get her to phone her ISP and ask what DNS servers to use. Zen Internet changed theirs recently, but I was away and didn't (therefore couldn't) get the email saying so. Had to phone to find out what was going on. ch424
She has done that, they did exactly the same thing which I told her todo, and they have currently got "another" severer problem, they seem to be extremely poor in terms of service.