Ordered some lovely stuff from scan in two orders because I'm very indecisive, ended up paying £13.98 in total for delivery. Parcels are dispatched. Arrive at city link depot in Manchester. Monday 12th July Parcel delivery expected today: 9:38am - "Parcel returned to depot: Driver unable to find address" 10:30am - I ring to see what the deal is and I'm put on hold then cut off 10:50am - Phone scan and complain. They file a complaint and a claim for my delivery charges to be refunded by city link. They also provide my mobile number to city link for the driver to phone me so I can guide him the 100 yards past where he gave up trying to find me. 11:00am - I phone city link again, complain about being cut off. I'm told what the deal is and am then put on hold while the operator phones the depot for an explanation and to arrange for the parcel to be sent back out today and guess what? I'm cut off again. 11:10am - Get back through to same operator I was dealing with before and ask what the hell is going on only to be spoken to like a scum bag and an idiot because she "definitely didn't cut you off sir, you hung up" oh, yeah.....I must have forgotten. 11:20am - Parcel re-dispatched and driver provided with my numbers 3:10pm - I'm at work in 50 minutes and there's still no sign of my parcel so I ring city link again only to be spoken to like my problem is the least important thing on the operators plate and am told the parcel is on the van and is going to be delivered. This is explained to me as if I were a child. 6:15pm - I phone city link from work: I'm 6th in the queue 6:30pm - I get through and am told the parcel was scanned back in at the depot at 6:10pm and there is no explanation why. I tell them I am more than displeased with the way I'm being treated and that my confidence in their drivers ability to deliver the parcel is now none existent and they are to hold my parcel at the depot for me collect. To summarise: I'll not be using scan again until they provide me with alternative delivery options. This is scans fault as they insist on forcing this joke of a delivery company down their consumers throat. I will admit that I am happy with every other aspect of the service I received from scan but the amount of problems I have had thanks to city-link offset this otherwise wonderful service. Scans prices and service might be excellent, but whats the point if I don't get my stuff? Edit: I must point out that this happens every single time I order from scan. This has become so much of a joke that half of all the times my parcel was redelivered, it was the same driver who delivered them to me and each time she expressed in exceptionally colourful language her distaste for the majority of other drivers working this area and the companies reluctance to do anything about their behavior.