Graphics Computer Freezes and BSoD

Discussion in 'Tech Support' started by oops_jo, 26 Jun 2010.

  1. oops_jo

    oops_jo What's a Dremel?

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    I have a 6 months old computer who began freezing and BSoDing on me. The problem started a couple of weeks ago and progressed to the point where doing certain things became impossible.

    The crashing/freezing happens when I play video files or when gaming. Most of the time, the computer just stops responding and I'm forced to manually reset. Occasionally, it will display a BSoD with varying info, but they all share the same problem file.

    I do not have Symbols package, so I cannot read most of the minidump. However, here's an excerpt from the latest two dumps:

    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02e62000 PsLoadedModuleList = 0xfffff800`0309fe50
    Debug session time: Sat Jun 26 00:21:56.896 2010 (UTC - 6:00)
    System Uptime: 0 days 0:49:50.316

    BugCheck 1E, {0, 0, 0, 0}

    *** WARNING: Unable to verify timestamp for hal.dll
    *** ERROR: Module load completed but symbols could not be loaded for hal.dll
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    Probably caused by : ntoskrnl.exe ( nt+705d0 )

    And:

    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02e56000 PsLoadedModuleList = 0xfffff800`03093e50
    Debug session time: Fri Jun 25 21:23:01.578 2010 (UTC - 6:00)
    System Uptime: 0 days 2:15:46.998

    BugCheck 3B, {c0000005, fffff80002ece43c, fffff8800716b0b0, 0}

    Probably caused by : ntoskrnl.exe ( nt+7843c )


    I've done the memtest and extended memory diagnostics, neither found any errors. The temp seems to be within reasonable range, with CPU ranging from 36 degrees when Idle, up to mid 40s when not. GPU ranges between 40 and 50.

    I also tried uninstalling and reinstalling various versions and variations of the GPU drivers, but that did not seem to make a difference.

    Now I'm torn between problems in the video card itself, or the PSU not supplying enough power. I have a 500 Watt PSU, which should be enough to power the system. But the video card recommends a 24 amp 12v rail, and mine only supplies 18a.

    Specs:

    AMD Athlon II 250
    Geforce GTS 250 512 MB
    G.SKILL Ripjaws Series 4GB DDR3 SDRAM DDR3 1600
    MSI 770-c45
    OCZ ModXStream Pro 500W

    I'd be eternally grateful if someone can help me fix the problem.
     
  2. murraynt

    murraynt Modder

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    Isn't that a driver issue? think i had something like dis before.roll back all you drivers, especially video card drivers
     
  3. oops_jo

    oops_jo What's a Dremel?

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    Like I said before, I've tried everything as far as drivers are concerned. I rolled back, I tried drivers from different publishers, I tried newest drivers from nvidia.

    Update: I underclocked the RAM by changing the Delay from Auto to 2T and the Ratio to 1:2. I ran a video game for about an hour afterwards, until it crashed. I was barely able to play for 10 minutes prior to the change. It could possibly be a coincidence, or it could actually have had an effect.

    I hope this helps someone find the problem so that I can eliminate it.
     
  4. murraynt

    murraynt Modder

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    Sorry tend not to read fully
    Did you try testing with only one stick if ram?
     
  5. oops_jo

    oops_jo What's a Dremel?

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    I have managed to fix the problem. Thought I'd leave some info for those with the same problem.

    It appears that I've been using the memory at lower voltage than what it required (the default 1.5 for AMD MBs, as opposed to the 1.65 for these "intel-optimized" RAM). Upon increasing the voltage to 1.62, and reducing the RAM frequency slightly, the problem resolved itself. I have been running videos and games for several hours without issues.
     
  6. murraynt

    murraynt Modder

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    good to know mate sorry i couldnt help you.
     

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