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Displays Computer randomly drops display

Discussion in 'Tech Support' started by silk186, 12 Aug 2019.

  1. silk186

    silk186 Derp

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    I have two displays connected to the desktop. The Dell monitor is connected by HDMI and the TV is connected with a DP to HDMI adapter. The TV is seen as the primary display. After waking from sleep, sometimes the Dell monitor doesn't connect and displays no signal. If I turn on the TV it displays correctly.

    Unplugging the HDMI/DP does not detect the monitor and a restart is required.

    More recently, when I turn on the tv (second display), Chrom will display black. I can open other windows fine but need to restart Chrome.

    Does anyone have any idea what is causing these problems?
    I didn't have these issues with my last monitor.
     
  2. Sentinel-R1

    Sentinel-R1 Chaircrew

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    If the Dell monitor has a DP, connect it with a decent quality DP cable and just use a straight HDMI cable to connect the TV.

    This will help you rule out cable and port issues.
     
  3. silk186

    silk186 Derp

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    I wish it has a DP port. It has a single HDMI and USB-C
    That's why if use a DP to HDMI adapter for the TV which it never drops.
    I wish I could set the Dell as the primary display but it seems it isn't possible for reasons.
     
  4. Sentinel-R1

    Sentinel-R1 Chaircrew

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    What's the model number of the Dell?
     
  5. silk186

    silk186 Derp

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    Dell S2719DC
     
  6. Sentinel-R1

    Sentinel-R1 Chaircrew

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    Try a DP to USB-C cable from Amazon? If it doesn't solve the issue, return it?
     
  7. silk186

    silk186 Derp

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    It's worth a try.
     

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