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Connecting to network issue

Discussion in 'Tech Support' started by theevilelephant, 14 Sep 2008.

  1. theevilelephant

    theevilelephant Minimodder

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    Righty this is a tricky one as the problem is with my mums laptop and she+laptop are at home, im at uni.

    She recently got a new laptop and she trying to do the simplest of things.... connect to a network.

    Her laptop is a Samsung p500, and the router in question is a Belkin 54Mbps Wireless something or other (looks like this linky probably isnt exactly the same model).

    Right so all she is trying to do is connect to the wireless, the laptop can see the connection, if I get her to input the ip/dns/gateway settings manually then it connects to the network but not the internet, if i get her to set the settings to auto she is assigned a 169.*.*.* address on a 192.168.*.* network. We've tried a few things but nothing has seemed to work.

    Any suggestions?
     
    theevilelephant, 14 Sep 2008
    #1
  2. Buzzons

    Buzzons Minimodder

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    the 169 is APIPA (http://www.tech-faq.com/understanding-apipa.shtml) taking over as the laptop can't get an IP from a DHCP server. It means it's not authing onto the wireless network correctly. Vista dosen't like WPA, try WPA2 or WEP - it should work with either.
     
    Buzzons, 14 Sep 2008
    #2
  3. theevilelephant

    theevilelephant Minimodder

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    thats odd as its an xp laptop and i am ashamed to say the wireless network is WEP only.
     
    theevilelephant, 16 Sep 2008
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  4. Buzzons

    Buzzons Minimodder

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    humm -- I assume that laptop isn't on some random uni domain or the like? (which would stop it from connecting to the home one)
     
    Buzzons, 16 Sep 2008
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  5. badders

    badders Neuken in de Keuken

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    Have you tried setting IP/Gateways manually, then running the Network setup wizard afterwards?
    That's what I had to do on sunday for a laptop having similar problems - It wouldn't get an IP over DHCP for some reason.
     
    badders, 16 Sep 2008
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  6. theevilelephant

    theevilelephant Minimodder

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    nope

    no but i will get her to try it later.
     
    theevilelephant, 16 Sep 2008
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  7. Buzzons

    Buzzons Minimodder

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    turn of WEP and see what happens?
     
    Buzzons, 16 Sep 2008
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  8. julianmartin

    julianmartin resident cyborg.

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    if you can get on the network but no internet when you setup manually, check you are putting in the right DNS server, get her to ping the router and another computer to check it's actually working then try pinging an external IP, not a web address. If the latter works then you have put in the wrong answer for primary dns.
     
    julianmartin, 19 Sep 2008
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  9. theevilelephant

    theevilelephant Minimodder

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    already tried that, it can ping the router but cant ping outside the network, but i set the dns to the same as all the other computers on the network, and they are fine :)
     
    theevilelephant, 19 Sep 2008
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