Just want to get this off my chest as it's really put me in a bad mood today. Back in 2011 I purchased a set of Corsair XMS3 RAM, started noticing issues with my PC stability early 2014 and MemTest identified one of the sticks of RAM - no problem, had a lifetime warranty so submitted an RMA and everything was sorted smoothly. Upon receiving the replacement RAM I tested it, and to my disbelief it was faulty! I did also test it in multiple computers, and tested other RAM in the original computer to verify it wasn't a motherboard issue or something. Didn't have time to sort it out again, but since the memory had a lifetime warranty I didn't worry too much. Only remembered about it when I was sorting out an RMA for a faulty hard drive (from the same machine), so decided to submit an RMA for the RAM too. They quickly issue a UPS shipping label for me due to the RAM having already been replaced, but upon checking it I notice the collection address was wrong. The address is an old one that I have never had an RMA collected from, or sent to, so I can only assume it was the address used when registering the account - which is not possible for me to change through their website. I submit a reply to the support ticket giving them the details of the correct address, but also decided to use their live chat facility. They tell me I need to contact UPS to change the collection address, despite UPS's website clearly stating the sender must request changes. Since UPS support is closed as this point I send them an email explaining the situation. Corsair tell me in the support ticket that my address has been updated and the replacement will be sent to it. The next day comes and when I check, UPS has already made a collection attempt to the incorrect address. I decide to call them as I haven't received an email response yet, and after giving them all of the details they tell me they can't change the collection address since it would be a different depot, apparently a new label has to be generated because of this. Contact Corsair again through live chat to tell them this and to get my account address update confirmed, they generate a new label for me and tell me my address has been updated to the correct one. At this point despite a bit of hassle I wrongly assumed that everything would go smoothly from here. Boy was I wrong. Get an email on Christmas day to tell me that my replacement has been shipped - excellent news I thought. Tracking did not work, said it could take 24 hours or more to update which is perfectly understandable. Check it today and where is it off to? Yes, that's right, the wrong damn address. Set to be delivered on Tuesday I am extremely concerned given the shambles so far, and the time of year, that it will be resolved by then. Tried calling Corsair and UPS but of course they are both closed today. Corsair customer service is also closed over the weekend, and UPS are only open for a very limited number of hours tomorrow, of which I am very unlikely to be able to contact them in. I've submitted a reply to the Corsair support ticket, but of course this is not likely to be checked until it is too late. I can only hope that UPS experience some delays which allows me to contact Corsair on Monday and hopefully get them to resolve it. What a complete and utter mess this has turned out to be. It's my third RMA with them, the other two were fine, yet the incompetence shown in this one has really put me off ordering their products in future. The fact they have confirmed on two separate occasions that my address has been updated, and specifically said in the support ticket "Your address has been updated, we'll send the replacement to the address you provide." really annoys me. Does anyone know where I stand if UPS deliver to the wrong address and the parcel is accepted? Is there anything I have missed that may help to get this resolved?
I have had a few sticks of corsair go faulty (ddr3), I'm tempted to switch to another brand. The ddr/ddr2 I put in customers build has never failed though.
I used to buy Corsair RAM exclusively due to their good value, and what I previously believed to be an excellent warranty service. This also lead me to many PSU purchases, and a few other items of theirs. So far this particular RMA experience has been extremely discouraging, and depending on the resolution may stop me from purchasing anything else made by them in the future, simply to avoid this possible hassle again. The fact that there is no option for a user to change their own address without having to contact someone is simply appalling. The only reminder of it is reasonably small text on the return label after you have had an RMA accepted, this could easily be missed, especially if it were a recent old address since it would still look familiar. The only opportunity after this to notice the error is when you are provided with the UPS tracking number for the replacement, however if the town is the same, you cannot tell (for some reason only the UPS mobile site shows the post code). By this time it is likely too late, since the town is the same you believe the address is correct. Even if you notice as soon as you receive the tracking number it may be too late depending on the time of day, and where the replacement has shipped from. I accept that mistakes happen, but the mistakes that have been made are truly appalling and not really excusable. Upon noticing the incorrect collection address I immediately informed them of the error, had them change my account address, generate a new UPS label, and confirm the replacement would be sent to the correct address. Despite these confirmations the replacement was still shipped out to the incorrect address. At the first opportunity, which was as soon as the tracking for the replacement became live and showed the wrong address, I informed Corsair of the problem through the support ticket since all other methods were closed, and still are until much later today. I was not expecting it, but I was pleasantly surprised when I got a reply to my support ticket on 26/12 confirming that the address change had been sent to UPS. Despite this, the tracking is still showing the incorrect address, and to put the icing on the cake, is now scheduled for delivery today rather than tomorrow, leaving me no time to speak with anyone on the phone about it. Not only this, but I have had a further reply to the ticket saying that my account address was not updated, despite two confirmations. They have assured me the changes have indeed been sent to UPS, but you can imagine how sceptical I am about this working out okay. Obviously I cannot know how much of the blame lies with UPS. Corsair apparently informed them of the address change on 27/12 (although I contacted Corsair and received a response on 26/12). The parcel was sat in Taiwan until 23:32 on 27/12, but now it left Germany for the UK just two hours ago. What a complete and utter shambles so far... I really do hope it gets delivered to my correct address, however I do not have much optimism for this being the case at all.
Had this with crucial. Just got in contact with them and they shipped out a new stick. Wouldn't get in a stress over it, id prob contact UPS myself.
I did managed to contact UPS, however they simply reiterated what was on their website - the sender must make the address change. Although they did say that if delivery failed on the first attempt I would be able to change the address. I guess it does make sense to not allow me to change the address, I could in theory be anyone, and it would be hard to prove otherwise. I know it's not worth getting stressed about, however it has caused me stress. I am frustrated that such mistakes have been made, and extremely annoyed at the amount of time I have had to spend trying to get it sorted. At this point in time I don't feel there is anything else I can do but wait and see where the delivery is made to. Corsair have been well informed of the situation, and confirmed UPS were notified of the address error. Unsurprisingly the tracking still shows the wrong address.
