Are you seriously defending MS?! MS mass markets operating systems that are known to be "broken" with free fixes promissed later on and this is the model of good? Can you say Windows 98 or ME? I don't remember Apple dumping a half working iPod on the market with a promise of a service pack. By the way, was the monitor out of warranty? If yes then whats the problem? It's broke and out of warranty, pay for it to be fixed. Same as any other company. Someone please explain why it is so upsetting that Apple has a excelent marketing department? I am quite confused why so many people are irate that Apple can take an average (or above average) product and turn it into a best seller.