1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

dell support line call

Discussion in 'General' started by Seth, 4 Feb 2008.

  1. Seth

    Seth New Member

    Joined:
    14 Mar 2002
    Posts:
    869
    Likes Received:
    0
    Alright for a bit of background info. I work for a college as a systems admin.
    I do pretty much maintain everything with a circuit board in this place.

    Okay so our college leases all their systems through dell with a level of support that basically allows anything to happen to the systems and parts get shipped to me with a tech in hand.

    We had this storm a few weeks back that blew out some power supplies (I know why don't we have power bars on those systems... well I don't purchase things so ask the other guy.)

    So I am on the phone with the tech and he transfers us over to this dispatch guy that basically sends me out the parts.

    The dispatch tech is going through the parts and he is like three power supplies.. Are they for the same system.

    There is a pause from me and the other tech.. Finally I say "um yeah its a really powerful system. We do a lot of math with it"

    In the background I can hear the other tech laughing his head off while trying to mute his mic.

    The dispatch guy is like "wow must be some system". I respond with "yeah it is.. amazing how they pack all that technology in a desktop system"

    Dispatch guy "really ? its still the same size as a normal desktop?"
    me "yeah. they really pack this stuff in there tight."

    the call continues from there as normal but with the other tech laughing in the background trying to answer the dispatch guy as best he could.

    This call really brightened my day I don't mind saying.

    Have a good day everyone.
     
  2. DaveVader

    DaveVader Fast Action Response Team

    Joined:
    10 Aug 2007
    Posts:
    2,530
    Likes Received:
    78
    hahaha, genious. how much math do you do?
     
  3. Seth

    Seth New Member

    Joined:
    14 Mar 2002
    Posts:
    869
    Likes Received:
    0
    we actually don't have a math class on this campus hah.
    In the other campus that I actually attended we had a binary math course but honestly never touched a computer.
     
  4. DaveVader

    DaveVader Fast Action Response Team

    Joined:
    10 Aug 2007
    Posts:
    2,530
    Likes Received:
    78
    hahaha! I wish my PC had 3 PSU's
     
  5. lex90

    lex90 Member

    Joined:
    5 Aug 2005
    Posts:
    600
    Likes Received:
    5
    whats the funny part in this?
     
  6. Thacrudd

    Thacrudd Where's the any key?!?

    Joined:
    27 Oct 2006
    Posts:
    1,216
    Likes Received:
    83
    why would a tech ask if 3 power supplies are for the same system. He is paid to know better than that.
     
  7. Seth

    Seth New Member

    Joined:
    14 Mar 2002
    Posts:
    869
    Likes Received:
    0
    the funny bit is that the call is for a desktop unit. Dell doesn't sell a desktop unit with three power supplies.
    Its not like this guy would deal with servers either. its a dell desktop support line.
    The guy had no idea what he was talking about.
    My dry sense of humor just went along with the guys stupidity.

    and don't give me any nonsense about redundant psu's either..
    there is always someone in the crowd that has to question the simple joke.
     
  8. Tim S

    Tim S OG

    Joined:
    8 Nov 2001
    Posts:
    18,881
    Likes Received:
    78
    haha, brilliant
     
  9. DaveVader

    DaveVader Fast Action Response Team

    Joined:
    10 Aug 2007
    Posts:
    2,530
    Likes Received:
    78
    don't you just hate 'em
     
  10. Guest-16

    Guest-16 Guest

    I fixed him

    his sig


    :D:D:D
     
  11. DaveVader

    DaveVader Fast Action Response Team

    Joined:
    10 Aug 2007
    Posts:
    2,530
    Likes Received:
    78
    leg-end, seriously, end of my leg: you
     
  12. Smilodon

    Smilodon The Antagonist

    Joined:
    25 Mar 2003
    Posts:
    6,244
    Likes Received:
    102
    Hehe. Pretty funny. I have had a few calls like that myself. (Not to Dell, though)

    One time I called HP support I talked to this really nice lady. I have seriously never met any person that friendly and helpful (all though the problem itself couldn't be solved). That really made my day.


    Just so you know, it's often the same people on different support lines. The next time you call server support you might get the same guy.
     
  13. yodasarmpit

    yodasarmpit No longer the other Brett.

    Joined:
    27 May 2002
    Posts:
    11,241
    Likes Received:
    156
    The guy probably just assumed it was for a Poweredge server or something.
     
  14. Firehed

    Firehed Why not? I own a domain to match.

    Joined:
    15 Feb 2004
    Posts:
    12,574
    Likes Received:
    16
    It's always fun to mess with support guys a bit - at least for the other support guys (former support guy).
     
  15. Xtrafresh

    Xtrafresh It never hurts to help

    Joined:
    27 Dec 2007
    Posts:
    2,999
    Likes Received:
    100
    i have answered the phone for a cable ISP here in holland for a while, i did have some pretty cool canversations. One time me (and the client) were both laughing our asses off so hard that i just disconnected the line, went for coffee, and called him back. Mind you, the customer was pissed off worse then a Spanish woman with on a bad-hair-day when i picked up the phone. I broke about every single rule the company had, but the guy was happy again. Now for the added slice of awesome: my boss happened to be listening in on THAT particular conversation. He was actually mad at me... , man i HATE working for assholes!

    Anyway, moral of the story is that there's probably a nerd just like us on the other end of the line. So hate the company maybe, but be nice to the people. :thumb:
     
  16. tk421

    tk421 Idiot.

    Joined:
    15 Jan 2002
    Posts:
    2,400
    Likes Received:
    10
    i love dell gold support ... no more calls routed to non-english speaking "technicians" ...

    i work in the IT department for a mid-sized regional bank ... and i usually call dell gold at least 3 times a week ...
     
  17. lex90

    lex90 Member

    Joined:
    5 Aug 2005
    Posts:
    600
    Likes Received:
    5
    Ohh.. right i get it now.. I thought it was a server or something.

    What you do to my sig?
     
  18. Brett89

    Brett89 Active Member

    Joined:
    15 Dec 2005
    Posts:
    1,316
    Likes Received:
    17
    I used to own a dell. I used to enjoy calling tech support, some Indian fellow would pick up and say please, which is polite, and do this kindly, which is funnily unnecessary."Please press ENTER kindly sir."
     
  19. hobbs

    hobbs New Member

    Joined:
    24 Jun 2005
    Posts:
    455
    Likes Received:
    0
    oh noes, dell is atlas? :worried:


    psst bioshock
     

Share This Page